What payment processing did you order this on? If paypal file a dispute if CC then file a dispute with your bank and they might check it out but it depends.
How did you pay?
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If you paid by credit card, then contact your card provider and request a chargeback. If you paid by bank transfer or other method, then contact the payment provider and try to request a chargeback.
It is best to "vote" with a chargeback if you feel you have been defrauded. If the company gets enough chargebacks, then the merchant provider will simply drop them as a client...
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