ArcticDesk is a powerful customer support help desk application that is easy and intuitive to use. It allows you to support customers over several channels (including social media) all in one place. Completely mobile friendly, your operators and your users will enjoy using ArcticDesk on the go.
Below are some of the key features included:
Single inbox for all channels of support
Twitter and Facebook integration
Useful team features such as knowing when other operators are viewing and replying to the same ticket that you are looking at
SLA plans to guarantee response times to users, takes in to account of business hours and holidays
Custom fields for both tickets and users
Knowledgebase for self-service support
Announcements, downloads, server status
Fully featured REST API
Smarty template system that utilises a responsive (mobile friendly) layout for both customer facing and operator area
Language files for both customer facing and operator area
Email piping, email download (IMAP and POP3) and remote email piping support
Earlier this month we released ArcticDesk v1.2.4, a maintenance release for the v1.2 series. The new version contained a number of bug fixes and enhancements. It also included new features such as new custom field types and merge fields support in email templates. More details can be found at the below link. http://www.arcticdesk.com/support/in...enance-Release
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Will you be getting a Integration for Blesta, like you have for WHMCS?
This is certainly possible, but it may take us some time to write it. It'll depend on demand, if more people request it then we'll certainly have it developed sooner. Maybe make the suggestion on our forums and other people will be able to add their support too.
Originally Posted by JackJameson
Looking at getting the reseller with you :-)
I've replied to your ticket, thanks.
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