I was paid for dedicated server on superb.net last night on 13 Dec 2013 07:27:17 -0800 (PST) and I was seeing their order page it was said the dedicated server will deploy < 24 hours also I was talk with the sales representative on Live Chat at that time, he said my server will be online with less than or around 3 hours. But until now my server still not yet online. Perhaps someone on superb.net staff could tell me or explain or reply my email I sent. Because today I was sent them a message regarding this three times but still no reply.
Only they can tell you why the server was not provisioned within that timeframe. Perhaps they are waiting for more servers or parts? You will just have to wait until the reply back to your email.
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Typically you have a better shot at chatting to their Sales/Support staff directly (whether it's via tickets, email, live chat, phone, etc.) but hopefully someone helps you understand the delay, possibly a rep on here.
David Byrne | Dedispec, LLC. Low Priced DDoS Protected Dedicated Servers | Cloud Hosting | Colocation | West Virginia & Kansas City www.dedispec.com - [email protected]
Yes, that's so ridiculous why they seems tricky customer to have more sales? I've no idea why they do that, superb.net its been estabilish since 1996 I thought more old more professional but from this I don't know they are professional or not and they really really care or not to customer. I still waiting their reply still no reply from them.