Paragon Internet group - First Line Support - Berkshire, UK
Paragon Internet Group Ltd is a fast growing, dynamic organisation running 3 prominent and highly respected brands in the UK web hosting industry. We have over 70,000 customers and host over 250,000 websites across our various platforms.
We are looking for people to join our growing Customer Support team of 28 based at our offices in Slough. You will need to be passionate about helping customers, have a friendly disposition, helpful attitude and the ability to work well with others.
You will be dealing with customer enquiries via the telephone, support tickets and email relating to the services offered by the company. You will need to be able to gather accurate and relevant information through listening, effective questioning and reading ticket/email history; strong communication skills and a good eye for detail are essential. Full training will be provided on all our services and systems.
You will be working a shift pattern of 4 days on followed by 4 days off. We currently have 5 teams covering various shifts between 7am and 12 midnight, although it is likely that this will become 24 hours in the future.
The ability and willingness to learn
The desire to help customers and provide an high standard of customer service
The ability to establish and build rapport immediately
Self-motivation and enthusiasm
Enjoy working with others
Confident using computers
Good standard of spoken and written English
If you would like to be part of a team that love what they do, that takes pride in providing excellent support to its customers and that gives you the opportunity to learn something new every day then please apply with a covering letter and CV to [email protected].
Knowledge of the web hosting industry and technologies is an advantage but is not a requirement due to our rigorous training process.
Paragon Internet Group Ltd is an equal opportunities employer and positively encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
No agencies please.
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