Results 1 to 9 of 9
-
12-12-2013, 04:14 PM #1Newbie
- Join Date
- Dec 2013
- Posts
- 17
SolusVM support staff have no xmas spirit
Hello all,
I just wanted to share my review of the quality of support over at SolusVM
Ok here is my story...
Everyone who knows of SolusVM, will know that it is an "out of the box" software that pretty much works without the need to get into any complex SSH.
However i will confess i am not the most experienced server manager on the planet and relish on the fact that the SolusVM software up until now have served me well in that i rarely need to go on the command line witch suits me down to the ground. However i have recently invested into a new KVM node and wanted to add this to my already live master/OpenVZ host node.
And i followed all the install manuals and yet it still refuses to work. So i headed over to support team where i hoped to receive the support i was used too.
So i send my ticket in.
Dear Support,
I have just added a new KVM to my SolusVM cluster and its my first KVM node and when i create a new virtual KVM container it wont start and when i boot it it wont boot any ideas?
Hi,
Please can you attempt to start this VPS Manually, you can do so by running the following command on the server that hosts this VPS in SSH:
virsh create /home/kvm/kvmID/kvmID.xml
You will obviously need to replace kvmID with the actual kvmID of the VPS, you can find this in SolusVM in the Virtual Server List Table under VMID or by going to the VPS's Management Area and in the 'Information' table under ID.
--
Kind Regards,
Kavi - SolusLabs Support Team
Dear Support,
I get the following error message
virsh create /home/kvm/101/101.xml
error: Failed to open file '/home/kvm/101/101.xml': No such file or directory
Regards
Hi,
You would need to give
virsh create /home/kvm/kvm101/101.xml
--
Kind Regards,
Kavi - SolusLabs Support Team
Dear Support
I get this error message when i run the below command.
[root@localhost ~]# virsh create /home/kvm/kvm101/101.xml
error: Failed to open file '/home/kvm/kvm101/101.xml': No such file or directory
RegardsDear Support
When i look into the directory tree i see the following;
[root@localhost kvm]# cd /home/kvm/kvm101
[root@localhost kvm101]# ls
kvm101.xml mnt proc.log
[root@localhost kvm101]#
The server says its there when i SSH into the KVM box. But when i try and boot it from the master solusvm cp where its connected too when i use reboot with debug i get the following error message,
Connection Failed
Debug Data: 5 could not send the HTTP request: Could not execute the request: couldn't connect to host
Regards
Hi,
What is the result of below commands from the Slave server?
sestatus
/etc/init.d/lighttpd status
vgs
lvs
--
Kind Regards,
Kavi - SolusLabs Support Team
Dear Support
I have now solved the below error;
Connection Failed
Debug Data: 5 could not send the HTTP request: Could not execute the request: couldn't connect to host
However i have a new error now when i try and boot the KVM in debug mode container 101 i get the error
error: Failed to create domain from /home/kvm/kvm101/kvm101.xml
error: cannot open file '/dev//kvm101_img': No such file or directory
Regards
Hi,
Ok please run the below commands and paste the result to us.
df -h
vgs
lvs
--
Kind Regards,
Kavi - SolusLabs Support Team
Dear Support,
Here is the outcome if that command;
[root@localhost kvm]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/VolGroup-lv_root 50G 1.4G 46G 3% /
tmpfs 5.9G 0 5.9G 0% /dev/shm
/dev/sda1 485M 32M 428M 7% /boot
/dev/mapper/VolGroup-lv_home 96G 290M 91G 1% /home
[root@localhost kvm]# vgs
VG #PV #LV #SN Attr VSize VFree
VolGroup 1 3 0 wz--n- 152.89g 0
[root@localhost kvm]# lvs
LV VG Attr LSize Pool Origin Data% Move Log Cpy%Sync Convert
lv_home VolGroup -wi-ao---- 97.01g
lv_root VolGroup -wi-ao---- 50.00g
lv_swap VolGroup -wi-ao---- 5.88g
[root@localhost kvm]#
Hi,
Please remove the lvm lv_home and make some space free for Volume Group because in KVM and xen if you create a vps from Solusvm panel it will take space from VG and create it like a lvm only.
Thanks.
--
Kind Regards,
Kavi - SolusLabs Support Team
Dear Support,
How would i do this?
Regards
Hi,
If you are aware of the LVM command you can do this by yourself, if not contact your DC or some server management company for this.
Thanks.
--
Kind Regards,
Rajesh - SolusLabs Support Team
Dear Support,
When i try and unmount the volume to try and remove it, it says;
[root@localhost ~]# umount /home
umount: /home: device is busy.
(In some cases useful info about processes that use
the device is found by lsof(8) or fuser(1))
Regards
Hi,
You have a clear server, it has no problem on it. You can itself clearly see that you have created a volume group and you have mounted it on VolGroup-lv_home and VolGroup-lv_root .
You can't unmount the /home because there may be process of it running inside the server.
--
Kind Regards,
Rajesh - SolusLabs Support Team
Hi,
It has been clearly said on the requirements about the partition, it is an issue with your side
KVM Host
/ 80GB+ (KVM templates & iso's will be stored in /home/solusvm/kvm)
SWAP 4GB+ (Virtual servers may use host swap if there is a real memory shortage)
Logical Volume Group (LVM) remaining space (Logical Volume Group Only, SolusVM will create the logical volumes for the virtual servers inside this group)
Please Note: The Volume Group Name CANNOT be KVM as /dev/kvm/ is a directory created on install
The PE Size should be set to 32M not the Default of 4M
http://docs.solusvm.com/v2/Default.h...quirements.htm
--
Kind Regards,
Rajesh - SolusLabs Support Team
-
12-12-2013, 05:00 PM #2Disabled
- Join Date
- Feb 2006
- Location
- Global
- Posts
- 1,642
What custom partitioning do you have on the server?
-
12-12-2013, 05:14 PM #3Web Hosting Master
- Join Date
- Apr 2008
- Location
- United States, MI
- Posts
- 769
YOU should be managing your server.
SolusVM sells a product, they don't do your job for you.
There is a process running in /home (are you in /home, that will prevent you from unmounting it too).
Honestly, this is a first year junior Linux admin problem.
You need to find the process that's running in /home, then stop it.
Then unmount it and adjust your partitions, or whatever you have to do.
This does not reflect upon Solus as a company because you own a server you don't know what to do with.Steven Crothers
No BS cloud engineer and Red Hat architect.
-
12-12-2013, 05:41 PM #4Temporarily Suspended
- Join Date
- Dec 2013
- Posts
- 34
I totally agree with Crothers. You must configure and manage your server alone, not Solusvm. If you can't configure it yourself hire some managed services.
-
12-12-2013, 05:47 PM #5Newbie
- Join Date
- Dec 2013
- Posts
- 17
Thanks for everyone comments, but like i said above im not a guru at this and never have claimed. But if custom LVM's were required why dont they tell you that before you go through all the other of setting up the node thats all. Normally support is great and like is said because the software is so powerful i rarely feel the need to ssh into the nodes, But when i do i can normally manage it myself.
-
12-12-2013, 05:48 PM #6Web Hosting Master
- Join Date
- Dec 2005
- Posts
- 3,110
Thread title should be changed.. this isn't SolusVM's fault and they didnt have to even try to help you as its not a problem with their software.
-
12-12-2013, 05:59 PM #7Disabled
- Join Date
- Feb 2006
- Location
- Global
- Posts
- 1,642
I won't flame you, good on you for taking a step forwards.
I will point out though that the SolusVM prerequisites are fairly easy to find, labelled as "Requirements", you really should have read these before even attempting to work with SolusVM/KVM (and any other similar software). It's like buying a game without checking what console it's for.
My only advice, find the need to SSH into the nodes - once you become more familiar with it you'll become more comfortable, but you can't properly monitor/maintain a server without accessing through SSH regularly.
-
12-12-2013, 07:15 PM #8Newbie
- Join Date
- Dec 2013
- Posts
- 17
@iexo - Thanks for the support buddy, I understand i should have read the requirements. And for that i will put my hands up, But as they say we all have to learn somewhere and this is my somewhere ;-)
-
12-12-2013, 09:20 PM #9Newbie
- Join Date
- Dec 2013
- Posts
- 17
I would like to thank you all for all your comments in this matter. I can now confirm and thank SolusVM for restoring my failth in them. They have stepped up and helped me resolve this matter and i am now a happy customer again. I understand that this was not all SolusVM and i am now aware of where i went wrong in all of this and will not be going down that road again.
So with this in mind i would like to thank and wish all the team at SolusVM and all my commenters a very merry xmas and a happy new year
Lets hope i can learn lots more new things in 2014
Similar Threads
-
Total Incompetence of SolusVM's Support Staff
By GreenValueHostGM in forum Hosting Software and Control PanelsReplies: 6Last Post: 04-24-2013, 06:38 PM -
Needed: Support staff and livechat staff
By congkai in forum Employment / Job OffersReplies: 10Last Post: 11-19-2007, 05:38 PM -
[HIRING]GameServer Support Staff And Sales Staff
By neXolt in forum Employment / Job OffersReplies: 7Last Post: 01-24-2005, 12:24 AM -
Sales staff and also Support staff needed!!!
By jonmck1234 in forum Employment / Job OffersReplies: 2Last Post: 11-03-2003, 02:28 AM