Due to rapid growth over the past few weeks, we are looking to expand our support team. As a result, we are in need of full-time technical service representatives to help service our customers.
Please note that we are looking for dedicated individuals only, outsourced support companies and staffing agencies need not apply.
* Advanced knowledge of cPanel
* Advanced knowledge of the linux operating system
* Knowledge of bash and perl shell scripting
* Excellent spelling and grammar in the English language
* Excellent written and verbal skills to communicate effectively to clients
* Strong attention to detail
* Extensive knowledge of web hosting and related industries
* Ability to work with a team, as a team, or lead a team
* Outstanding customer service skills
* Must be dependable
* Be self-motivated and activity/performance driven
* Strong analytical & multi-task skills
* At least a high school graduate & 18 yrs of age or older
* Provide a copy of a valid photo ID to be kept on file.
* Have a reliable and preferably backup internet connection
* Be overly nice in all situations, clients are funding your paycheck!
* Must have a desire to succeed
* Providing technical support for Level I-III issues via help desk and live chat.
* Monitoring servers for stability and taking proactive measures to correct issues.
* Assisting fellow Administrators and Support Representatives with technical support issues
* Assisting clients in transferring accounts to our servers.
* Installing, Configuring, and Maintaining services such as Apache, MySQL, and Exim
We currently looking to hire representatives to cover the following shifts:
* Saturday - Wednesday 6 AM EST - 2 PM EST
This position will be paid as a 1099 contractor.
If interested, please send your resume, salary requirements, and references to careers [at] xesolutions [dot] net. We will not consider anyone who does not provide all the requested information.
Please do not attempt to contact us about this position any other way.
Due to the anticipated high level of interest, we may not get back to all applicants.
█ XeHost.net - Hosting websites since 1999!
█ Shared Hosting, Cloud Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers
█ End-User Support, WHMCS, and WHMReseller Available on Reseller Plans!
█ Follow us on Twitter - new special every Sunday! @XeHost