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  1. #1

    Thumbs down 123systems - Not Responding Support Tickets Properly

    I've 123systems reseller account but I've having problem with the domain hosted at my accounts. Hosting accounts are not working since 27/11/2013. Only one hosting account is working, all others are inaccessible.

    I generated support ticket providing full detail of problem but they respond very very very late and their response is also unclear and incomplete.

    First ticket 123-B8C5J-RCF generated on 27/11/2013 02:27
    Second ticket 123-A6P2V-TXE generated on 29/11/2013 20:38

    but ticket no. 123-B8C5J-RCF is closed without any solution or assigning any reason and second ticket status is set to "In Progress" and last answer received on 05/12/2013 and no further action taken till yet.

    I want to confirm are they planning to close their business???

  2. #2
    Join Date
    Sep 2005
    San Diego, California
    Quote Originally Posted by hammadyousaf View Post
    I want to confirm are they planning to close their business???
    I doubt that's the case.

    Did they give you any information about why your other domains are down? It's strange one domain does work, as it doesn't imply a system-wide issue.

    You could try sending them a PM here:
    Othio Hosting - Private-Label cPanel Reseller Hosting
    True 24x7 Support | SSD Storage | cPanel+WHM | R1Soft Backups

  3. #3
    According to them, they are shifting to some new upgraded hardware and I have been provided new nameservers & IPs. I changed them accordingly. is a base domain which is working

    Other websites which were hosted through my reseller account in previous servers listed as below:

    are not showing in my current WHM account. Currently I managed to shift domains to some other hosting service but is still not showing the accounts with above domain names.

  4. #4
    @123Andrew Where is your team to resolve my issue???

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