I have latehodting account and my problem i am not able make payment. Their payment system not working always shows zero amount to pay. Iam over 40 daysdue to time websides are working. What i should do. i open and send 10 emails but no replay ar all
Do you have domains also with them??
Have you tried contacting them via any other way. May be a phone call.
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thank you guys, well I open 10 ticket from all departments.
yes I did back as well just now iam looking shared hosting company. I have daily 60 visitors so really small web side. no working app. on it just pictures
That's not what I and the others here suggested at all.
Absolutely right.. their ticketing system may have a trigger in place that essentially marks your multiple tickets as "spam" or "duplicates" and delay a notice to the appropriate department and a reply to you.
That being said, I'm not sure if you've completed the back-up process yet, but I'd certainly start immediately *if* you haven't. (Edit: Oh sorry, I see you did just take a backup)