Results 1 to 21 of 21
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12-06-2013, 06:38 AM #1Newbie
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- Nov 2013
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- 21
WholeSaleInternet not provide account information after payment. what is it?
Until now I have not received the account information of WholesaleInternet after paying 1 Dedicated server.
What's wrong with their service?
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12-06-2013, 06:39 AM #2Web Hosting Master
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- Dec 2007
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- LocalHost
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- 1,317
Dedicated server setup time may take 2-3 days.
Have you contacted WholesaleInternet about status of your order???█ YagHost - Fast Reliable Hosting Since 2009
█ Managed VPS - NVMe DirectAdmin
█ Web Hosting - NVMe SSD, AMD EPYC, 10 Gbps (US, Europe, Singapore)
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12-06-2013, 06:43 AM #3Newbie
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- Nov 2013
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12-06-2013, 06:45 AM #4Web Hosting Master
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- Dec 2007
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- LocalHost
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█ YagHost - Fast Reliable Hosting Since 2009
█ Managed VPS - NVMe DirectAdmin
█ Web Hosting - NVMe SSD, AMD EPYC, 10 Gbps (US, Europe, Singapore)
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12-06-2013, 06:50 AM #5Newbie
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- Nov 2013
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12-06-2013, 09:08 AM #6Web Hosting Guru
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- Nov 2013
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You can visit your client area with the info they have sent you to check the status:
https://customer.wholesaleinternet.net/client/
The setup time for a dedicated server would be 1-3 business days. So now you need more patience. I have 4 servers with them, no problem so far
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12-06-2013, 09:29 AM #7Newbie
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- Nov 2013
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- 21
I was not given an account costumer area.
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12-06-2013, 09:32 AM #8Web Hosting Guru
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- Nov 2013
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- 328
I think you account is still being verified, it's early morning in the US, the billing team would work from 9am to 5pm CST. So you need to wait several hours more
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12-06-2013, 09:34 AM #9Aspiring Evangelist
- Join Date
- Apr 2008
- Posts
- 444
Have you tried to reset password using your email address? If that does not work, but your payment was completed, most likely they will create account upon your server activation.
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12-06-2013, 09:38 AM #10Newbie
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- Nov 2013
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- 21
I will patiently wait until tomorrow (UTC +08:00)
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12-06-2013, 09:42 AM #11Newbie
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- Nov 2013
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- 21
Ilya74, I've tried to do that, but can not
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12-06-2013, 09:46 AM #12Newbie
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- Nov 2013
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- 21
There is no information to make me stress
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12-06-2013, 09:46 AM #13Web Hosting Master
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- Jan 2010
- Posts
- 686
Sales support is slow but technical support is fast. They always respond within 30mins.
█ ExonHost - In Business Since 2009 - 24/7 Real Support | Multiple Locations
█ NVMe SSD | cPanel | LiteSpeed - Accelerate Your Website, Maximum Performance!
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12-06-2013, 12:52 PM #14Newbie
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- Nov 2013
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- 21
I feel comfortable at this time. WholeSaleInternet already responded.
Case Close.
Thanks.
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12-07-2013, 07:49 PM #15Newbie
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- Nov 2013
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- 21
OMG...!!! After 48 hours, for various reasons, they return the money when the 12-hour wait.
Poor service to WholeSaleInternet
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12-07-2013, 08:00 PM #16Web Hosting Master
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- Nov 2002
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- 4,667
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12-07-2013, 08:18 PM #17Newbie
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- Nov 2013
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At that time they had been process. And they have done so.
when I want refaund 48 hours, but they asked for clarification, I cancel the request for a refund, and they told me I had to wait because it is still in the queue. And I agree that a refund was canceled. 12 hours later I get an email from their sale if the funds I would be in refaund.
Strangely, I've checked the credit card services, they do not return my money.
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12-07-2013, 08:32 PM #18Web Hosting Master
- Join Date
- Nov 2002
- Posts
- 4,667
It can take few days for a refund to show in your credit card account - even if WI issues a refund immediately the credit card company takes its time processing it.
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12-07-2013, 08:37 PM #19Newbie
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- Nov 2013
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- 21
Yes, but their service is very bad. Worse than SATAN
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12-08-2013, 06:32 PM #20Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
That was not even an amusing analogy, come on
Anyways, all new orders open a new ticket on your billing system and in that ticket they have always stated 1-2 "business days" for deployment. Keep in mind U.S. business days are Monday through Friday. Since you ordered Friday afternoon, you would have received it by Tuesday afternoon. Not sure why you posted a thread on same day of the order though.
If you were randomly refunded that most likely means you didn't pass the fraud check.
You can't judge their service since you didn't get a server in the end. You can judge to process/experience though. You should probably clarify that.
Sorry to hear of your trouble though, I'm sure if you wanted to know what happened Aaron can help or you could submit a ticket.David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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12-08-2013, 07:02 PM #21Newbie
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- Nov 2013
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