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  1. #1

    Thumbs down OneProvider review : Be warned terrible service

    Hi All , i thought i would share my soul destroying experience with oneprovider in the hopes that others will not make the mistake that i made by choosing this company.

    These people had messed me about from the very beginning when i ordered my dedicated server they took two payments from me instead of one which took me 3 days in support tickets to get them to even acknowledge that they had taken double the money they should have, then another 3 days before i got any kind of refund

    After this mishap my dedi was running smooth and i was happy for a short time until i needed a reinstall of the OS then my nightmare began.... please see the attachment of my support ticket to avoid a gigantic wall of text ,it was a absolute nightmare ,please excuse my temper on the very last response i was totally at my wits end and so angry with them
    Attached Thumbnails Attached Thumbnails 1provider.png  

  2. #2
    Join Date
    Mar 2003
    Location
    /root
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    23,991
    Even if you are angry, you do not have the right to throw them those bad words.

    I can see that they are trying to help you and it seems they do not have control of the hardware except the data center.

    I wonder if they reply after your last message?

    Specially 4 U
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  3. #3
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    334
    wattz is in the italian location the server?
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  4. #4
    Join Date
    Oct 2011
    Posts
    188
    They resell quite alot of servers so if you got a bad data center with slow support, then that would be the case. Can you tell us what's the country of your server so we can avoid it? (I'm thinking of buying their resold french servers from online.net)

  5. #5
    tbh net i don't care if they reply or not i'm done with this company, trust me what i wrote in anger was VERY mildly put compared to what i felt like writing expressing my dissatisfaction with there support.
    Sure at first they tried to help but then just fobbed me off,in situations like this from a customer point of view with a total lose of service they should have kept me more informed and more frequently maybe even earmarking my tickets and keeping a eye out for them assuring me they were doing everything they possibly could to resolve this instead in some periods of replys taking 8hrs which is totally ridiculous and just gives time for customers to generate anger towards them.

  6. #6
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    334
    wattz, where is located the server?
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  7. #7
    Quote Originally Posted by Arnie21 View Post
    They resell quite alot of servers so if you got a bad data center with slow support, then that would be the case. Can you tell us what's the country of your server so we can avoid it? (I'm thinking of buying their resold french servers from online.net)
    Thats exactly where mine was from Arnie21 the paris located ones from online.net

  8. #8
    Join Date
    Feb 2012
    Posts
    2,103
    I have a server with them from France where they resell from online.net, requested a re installation and they did it without any hassle, sounds like you just got unlucky with a faulty server but they were obviously willing to replace it if the issue couldn't be resolved.

  9. #9
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    334
    wattz if is from online.net you should had a drac, where you can mount ISO. Have you tried from here?
    SeFlow.Net - Custom Dedicated Servers now with NVMe Disks
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  10. #10
    Quote Originally Posted by MatteoB View Post
    wattz if is from online.net you should had a drac, where you can mount ISO. Have you tried from here?
    I can't connect to it in anyway ,the server won't even ping anymore either

  11. #11
    Quote Originally Posted by Criot View Post
    they were obviously willing to replace it if the issue couldn't be resolved.
    I not disputing that fact it is the time frame it would have took to get it done ,at the rate they are going i would be lucky to have anything done within a week or two.

  12. #12
    Join Date
    Feb 2005
    Location
    localhost
    Posts
    5,473
    Sorry to hear you had a bad experience, in the future when ordering services make sure you do your research.
    Respectfully,
    Mr. Terrence

  13. #13
    Anyway, they have been polite with you, you can't write such things like in your last reply...

  14. #14
    Quote Originally Posted by Servereasy View Post
    Anyway, they have been polite with you, you can't write such things like in your last reply...
    i believe i can and i believe i did lol ,i was polite with them until that last message, the guys should have read my previous reply instead of answering with his generic response ignoring the fact in my last reply i told them i am not interested in being there customer any longer as they couldn't get my service back online.
    Also checking thru my email's they have even charged me for 2 extra days before i even received my dedi in the first place :/

  15. #15
    Join Date
    Feb 2012
    Posts
    2,103
    Quote Originally Posted by wattz View Post
    I not disputing that fact it is the time frame it would have took to get it done ,at the rate they are going i would be lucky to have anything done within a week or two.
    They've also offered to adjust billing dates from what I can see, yeah it's frustrating but there's not much they can do if its hardware fault, they'd have to wait for the Datacentre they resell from to fix it.

  16. #16
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    334
    hi,
    if IPMI not work i think there is some hardware failure on that. Can be a way to take time to solve faulty hardware?

    Usually kvm/drac/ilo are independent from O.S. and should always work
    SeFlow.Net - Custom Dedicated Servers now with NVMe Disks
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  17. #17
    Quote Originally Posted by Criot View Post
    They've also offered to adjust billing dates from what I can see, yeah it's frustrating but there's not much they can do if its hardware fault, they'd have to wait for the Datacentre they resell from to fix it.
    They said yesterday they had replaced the hardware and still no service :/

  18. #18

    Shame really

    Well just as well I had a look first, after reading this persons situation I think I will take my money elsewhere. Thanks for the warn I certainly would not want my services to go down for this long.

  19. #19
    Join Date
    Feb 2012
    Posts
    2,103
    Quote Originally Posted by wattz View Post
    They said yesterday they had replaced the hardware and still no service :/
    Then they also said that they're still in contact with the DC about it, so either the member of staff got that wrong or it had been replaced but was obviously still faulty.

  20. #20
    Quote Originally Posted by Criot View Post
    Then they also said that they're still in contact with the DC about it, so either the member of staff got that wrong or it had been replaced but was obviously still faulty.
    either way it leaves me with no faith in oneprovider or the dc they choose to use for my services

  21. #21
    a little update and i must say i am surprised just had a email from oneprovider as i canceled my service due to all this.And they have sent a 30% refund of your purchase - free of obligation,which to be fair they didnt have to do ,so alltho they couldnt fix my service in a timely manner it was good of them to issue a 30% refund.

  22. #22
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    I don't understand, why only a 30% refund if you never even had a working server from the sounds of it? Shouldn't they refund 100% of the payment?

    Also, I don't really blame Oneprovider here as they were professional with you and gave you updates. It looks like whoever their DC is dropped the ball several times. Some of EU facilities do not have 24/7 on site support, unlike majority of US based facilities. So that is probably where the delays came from, especially if you had a large time difference.

    Good luck with your new host.
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  23. #23
    it was working fine for a few weeks and in those few weeks i was happy until this and it just broke me lol,and yes seems to be the problem is online.net there dc for my server and the time difference between oneprovider and online.net i imagine there is no proper communication going on via a telephone etc between them both only the emails which are likely read when the other side is in bed and vice versa also some support tickets were 8hrs in between a answer slowing things down even further

  24. #24
    Join Date
    Feb 2012
    Posts
    2,103
    Quote Originally Posted by ayksolutions View Post
    I don't understand, why only a 30% refund if you never even had a working server from the sounds of it? Shouldn't they refund 100% of the payment?

    Also, I don't really blame Oneprovider here as they were professional with you and gave you updates. It looks like whoever their DC is dropped the ball several times. Some of EU facilities do not have 24/7 on site support, unlike majority of US based facilities. So that is probably where the delays came from, especially if you had a large time difference.

    Good luck with your new host.
    Their TOS says only services which haven't been set up are eligible for refunds, so he's right in saying that they didn't need to refund the service.

  25. #25
    Join Date
    Sep 2005
    Location
    Albany, NY
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    Quote Originally Posted by Criot View Post
    Their TOS says only services which haven't been set up are eligible for refunds, so he's right in saying that they didn't need to refund the service.
    That doesn't matter since the server never worked. However, per the OP, it looks like it did work for the first two weeks, so yes, in this case, refund was not necessary.
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