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12-05-2013, 09:48 AM #1Newbie
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OneProvider review : Be warned terrible service
Hi All , i thought i would share my soul destroying experience with oneprovider in the hopes that others will not make the mistake that i made by choosing this company.
These people had messed me about from the very beginning when i ordered my dedicated server they took two payments from me instead of one which took me 3 days in support tickets to get them to even acknowledge that they had taken double the money they should have, then another 3 days before i got any kind of refund
After this mishap my dedi was running smooth and i was happy for a short time until i needed a reinstall of the OS then my nightmare began.... please see the attachment of my support ticket to avoid a gigantic wall of text ,it was a absolute nightmare ,please excuse my temper on the very last response i was totally at my wits end and so angry with them
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12-05-2013, 10:09 AM #2The Linux Specialist
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Even if you are angry, you do not have the right to throw them those bad words.
I can see that they are trying to help you and it seems they do not have control of the hardware except the data center.
I wonder if they reply after your last message?
Specially 4 U
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12-05-2013, 10:20 AM #3Newbie
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tbh net i don't care if they reply or not i'm done with this company, trust me what i wrote in anger was VERY mildly put compared to what i felt like writing expressing my dissatisfaction with there support.
Sure at first they tried to help but then just fobbed me off,in situations like this from a customer point of view with a total lose of service they should have kept me more informed and more frequently maybe even earmarking my tickets and keeping a eye out for them assuring me they were doing everything they possibly could to resolve this instead in some periods of replys taking 8hrs which is totally ridiculous and just gives time for customers to generate anger towards them.
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12-08-2013, 11:57 AM #4Web Hosting Master
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12-05-2013, 10:15 AM #5Web Hosting Guru
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wattz is in the italian location the server?
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12-05-2013, 10:16 AM #6Junior Guru
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They resell quite alot of servers so if you got a bad data center with slow support, then that would be the case. Can you tell us what's the country of your server so we can avoid it? (I'm thinking of buying their resold french servers from online.net)
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12-05-2013, 10:24 AM #7Newbie
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12-08-2013, 10:22 AM #8Web Hosting Guru
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I bought a handful of those e3-1230's they had for 29 euros or whatever.
Didn't have any problem with them besides the fact that they were provisioned in French (ubuntu 12.04). I guess if someone didn't know how to install the english language pack and change the default language that may have been a problem, the whole O instead of y business was a bit annoying, but took about 2 minutes to fix.
the servers themselves were provisioned after 2 business days
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12-05-2013, 10:24 AM #9Web Hosting Guru
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wattz, where is located the server?
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12-05-2013, 10:24 AM #10Web Hosting Master
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I have a server with them from France where they resell from online.net, requested a re installation and they did it without any hassle, sounds like you just got unlucky with a faulty server but they were obviously willing to replace it if the issue couldn't be resolved.
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12-05-2013, 10:31 AM #11Newbie
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12-05-2013, 10:54 AM #12Web Hosting Master
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12-05-2013, 10:57 AM #13Newbie
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12-05-2013, 11:14 AM #14New Member
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Shame really
Well just as well I had a look first, after reading this persons situation I think I will take my money elsewhere. Thanks for the warn I certainly would not want my services to go down for this long.
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12-05-2013, 11:34 AM #15Web Hosting Master
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12-05-2013, 10:25 AM #16Web Hosting Guru
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wattz if is from online.net you should had a drac, where you can mount ISO. Have you tried from here?
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12-05-2013, 10:28 AM #17Newbie
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12-05-2013, 10:35 AM #18Web Hosting Guru
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Sorry to hear you had a bad experience, in the future when ordering services make sure you do your research.
Respectfully,
Mr. Terrence
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12-05-2013, 10:39 AM #19Newbie
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Anyway, they have been polite with you, you can't write such things like in your last reply...
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12-05-2013, 10:49 AM #20Newbie
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i believe i can and i believe i did lol ,i was polite with them until that last message, the guys should have read my previous reply instead of answering with his generic response ignoring the fact in my last reply i told them i am not interested in being there customer any longer as they couldn't get my service back online.
Also checking thru my email's they have even charged me for 2 extra days before i even received my dedi in the first place :/
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12-05-2013, 10:56 AM #21Web Hosting Guru
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hi,
if IPMI not work i think there is some hardware failure on that. Can be a way to take time to solve faulty hardware?
Usually kvm/drac/ilo are independent from O.S. and should always workSeFlow.Net - Custom Dedicated Servers now with NVMe Disks
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12-05-2013, 02:56 PM #22Newbie
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a little update and i must say i am surprised just had a email from oneprovider as i canceled my service due to all this.And they have sent a 30% refund of your purchase - free of obligation,which to be fair they didnt have to do ,so alltho they couldnt fix my service in a timely manner it was good of them to issue a 30% refund.
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12-05-2013, 04:05 PM #23Web Hosting Master
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I don't understand, why only a 30% refund if you never even had a working server from the sounds of it? Shouldn't they refund 100% of the payment?
Also, I don't really blame Oneprovider here as they were professional with you and gave you updates. It looks like whoever their DC is dropped the ball several times. Some of EU facilities do not have 24/7 on site support, unlike majority of US based facilities. So that is probably where the delays came from, especially if you had a large time difference.
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12-05-2013, 04:51 PM #24Web Hosting Master
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12-05-2013, 05:17 PM #25Web Hosting Master
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