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  1. #1

    * Services

    Hello, everyone

    I have a problem with alibabahost, this month I bought a Pro Hosting and often get into trouble this week, lagging, down, and often appears Error 500, I decided to claim a refund but did not get a good answer.

    Are there any suggestions

  2. #2
    Join Date
    Mar 2003
    Quote Originally Posted by masbamby View Post
    I decided to claim a refund but did not get a good answer.

    And what is their answer?
    Specially 4 You
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  3. #3
    their handling techniques, and advised me to stay calm and hosting look normal now, if this situation could last long I cancel my statement

  4. #4


    I plan monitoring my site from a third party and the results so far is attached, there is a response time of 3316 ms
    Attached Files Attached Files

  5. #5
    Join Date
    Dec 2013
    Sydney, Australia

    $ ping
    PING ( 56 data bytes
    64 bytes from icmp_seq=0 ttl=44 time=527.604 ms
    64 bytes from icmp_seq=1 ttl=44 time=615.521 ms
    64 bytes from icmp_seq=2 ttl=44 time=526.456 ms
    64 bytes from icmp_seq=3 ttl=44 time=765.801 ms
    64 bytes from icmp_seq=4 ttl=44 time=383.166 ms
    64 bytes from icmp_seq=5 ttl=44 time=608.126 ms
    Not acceptable.

    Their website says:
    Anytime Money Back Guarantee
    So, demand a refund. Threaten legal action. Get out while you still can!

  6. #6

    Please provide us your ticket id so we can have the cross check and we will make sure you will not face any issue with the service.

    If still you are not satisfied we will do refund. Don't worry we will never take your money for something which you are not satisfied. Customer satisfaction is our no:1 priority. - Offshore Internet Solutions
    █ Offshore Web Hosting Provider Since Year 2008 | 10,000 satisfied customers
    █ Shared Hosting (Rom || NL|| SE|| SWISS) | Virtual Servers (Windows||Linux) (Rom || NL) | Dedicated Servers (Romania || Netherland)

  7. #7
    My Ticket #439485

  8. #8
    And this is the monitor response and down time h ttp: //dashboard.monitor. us/sharedPage.jsp?tI=8Vnkn5uJvBrcbV5uMCsSug%253D%253D&uI=FUw2ZG%252BneZSUij6LfUMX8w%253D%253D

  9. #9

    Before claiming refund check thier TOS if they have refund facility you can ask for refund with a valid reason.

    If they resolved your issues then you cant ask for refund.

  10. #10
    Why is it so difficult to request a refund??

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