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  1. #1

    Unable to change admin emails of domains

    Hi everyone,

    I would like to know a bit more about this please.
    I have about 100 domains to sell and auction.
    For this, I need to change the administrative email to mine. I have purchased all the domains from UK2 and their UK2 email shows as the admins.

    Now because of that, I am getting refused in all the auctions as I cannot prove I own that email address.

    After contacting their support, they have told me that this email address could not be replaced unless I was moving the domains with someone else(in this case Go Daddy).

    Is this normal?
    Do you have the same problem? Can't you change your Admin email in your WHOIS data????


    Thank you for your help,

    Ben

  2. #2
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,966
    If you are the owner of the domains, I don't see any reason why you can't change the admin email.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  3. #3
    Thank you Net,

    This is exactly what I what I was thinking......
    I have emailed them back as I think it is for sure not normal...

    Thank you,

    Ben

  4. #4
    Join Date
    Oct 2002
    Location
    State of Disbelief
    Posts
    22,953
    If they refuse again, you might consider citing the ICANN regulation about whois being complete and accurate. If it's not your information and you own them, it isn't.
    Having problems, or maybe questions about WHT? Head over to the help desk!

  5. #5
    Join Date
    Sep 2003
    Location
    UK
    Posts
    1,974
    I've looked at Whois entries for domain names registered through UK2 before, and from what I remember they all have UK2's email address in the admin contact field (with the remaining details - name, postal address - being that of the registrant). I think it's just how their system is set up (it's highly automated), and my guess is that to change this would require some major software redesign.

    They should change it - what they're doing is not the way things are supposed to be done - but they probably won't be able to change it overnight.

    So - if you want to auction these domain names now then you may have no choice but to move them to another registrar... which will then mean they can't be moved again straight away, so either way there will be delays.

    Are UK2 a registrar or a reseller?

  6. #6
    Hi all,

    Thank you for your reply.
    They are resellers I believe....:-(

    Thank you,

    Ben

  7. #7
    Join Date
    Sep 2003
    Location
    UK
    Posts
    1,974
    If they're a reseller then that actually works in your favour... because you have a "higher authority" you can turn to (i.e., the registrar). Who are they reselling for?

  8. #8
    Join Date
    Dec 2013
    Location
    England
    Posts
    189
    If they are resellers go to the registar and talk to them, you should be able to fix it for you and then you don't have to pay to transfer them all
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