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  1. #1

    Leaseweb vps. a year review ....

    I moved my vps to leaseweb a year ago. until October everything seems to be ok , no downtimes , normal load everything was working really good. So i bought there 3 vps
    But last month was really really a nightmare
    I have downtimes everyday.
    I use cacti for monitoring my vps , and i start seeing huge loads , in all vps at the same time . These loads ( 20-40 load ) was lasting for 10 to 20 minutes and happens 2-3 times per day . As i opened several tickets all of these loads was from someone abusing the hard disks so all the others we was suffering from downtimes. As you understand a 40 load make your server almost unreachable.
    Imagine to have your server 10-20 minutes per day unreachable.
    These last 2 days was realy the worst.
    Yesterday i had load 160 !!!!!! yes 160!!!!
    for more than an hour server was down . This is the answer that they send me
    [I]"Dear Customer,

    Thank you for your request.

    We were having some customers doing extensive SCP copies on the
    platform which caused high load and some lower performance.

    This is now solved, and therefore your VPS is working as normal again.

    We are sorry for the inconvenience caused."

    [/I]
    Again someone was abusing the hard disks...
    Now i have load 60 ... again my server is down.
    Until they fix their cloud stay out of leaseweb.
    I have screenshots , cacti data , tickets etc etc for everything i am saying....

  2. #2
    for example these are my downtimes for november
    Uptime Outages Response time
    99.51% 23 1701 ms

    Downtimes
    From To Downtime
    2013-11-06 15:17:14 2013-11-06 15:22:14 0h 05m 00s
    2013-11-11 05:42:14 2013-11-11 05:52:14 0h 10m 00s
    2013-11-11 10:57:14 2013-11-11 11:17:14 0h 20m 00s
    2013-11-14 12:32:14 2013-11-14 12:42:14 0h 10m 00s
    2013-11-14 15:07:14 2013-11-14 15:12:14 0h 05m 00s
    2013-11-14 15:17:14 2013-11-14 15:22:14 0h 05m 00s
    2013-11-14 17:22:14 2013-11-14 17:27:15 0h 05m 01s
    2013-11-14 17:57:14 2013-11-14 18:02:14 0h 05m 00s
    2013-11-15 19:42:14 2013-11-15 19:47:14 0h 05m 00s
    2013-11-16 10:12:14 2013-11-16 10:27:14 0h 15m 00s
    2013-11-17 23:32:14 2013-11-17 23:37:14 0h 05m 00s
    2013-11-18 12:17:14 2013-11-18 12:32:14 0h 15m 00s
    2013-11-20 14:02:14 2013-11-20 14:07:14 0h 05m 00s
    2013-11-21 03:07:14 2013-11-21 03:17:14 0h 10m 00s
    2013-11-21 14:47:14 2013-11-21 14:57:14 0h 10m 00s
    2013-11-22 09:32:14 2013-11-22 09:42:14 0h 10m 00s
    2013-11-22 12:22:14 2013-11-22 12:32:14 0h 10m 00s
    2013-11-23 11:32:14 2013-11-23 12:07:14 0h 35m 00s
    2013-11-23 22:47:14 2013-11-23 22:52:14 0h 05m 00s
    2013-11-25 11:17:14 2013-11-25 11:22:14 0h 05m 00s
    2013-11-28 00:37:14 2013-11-28 00:42:14 0h 05m 00s
    2013-11-28 13:02:14 2013-11-28 13:07:14 0h 05m 00s
    2013-11-30 19:52:14 2013-11-30 19:57:14 0h 05m 00s

  3. #3
    Dear Avasil,

    We are sorry to hear that you are experiencing these high loads with our Cloud. Let us try to assist you and find a solution for you. One of our colleagues will be in touch with you today to keep you updated regarding any solutions we might have. We have your details and the tickets concerned. We apologize for any inconvenience this has caused you.

  4. #4
    I feel like i have to update my first post , because LeaseWeb and Jemma manage to solve all my issues. This is the first hosting company that i use that actually call me several times in order to solve my issues. Althought for a month there was load issues in German datacenter , all of them are now gone my vps are back to normal use. What was really amazing was leaseweb support.

  5. #5
    Join Date
    Jan 2010
    Location
    Lithuania
    Posts
    1,089
    Quality of service shows up when issues comes up . Glad to see that issues was resolved!
    Time4VPS - flexible, worry-free, fast and affordable VPS hosting in Europe.

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