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  1. #1
    Join Date
    Dec 2009
    Location
    Dubai
    Posts
    353

    Cannot receive email in one of cpanel accounts

    Hi.

    When I send email from anywhere to a mailbox on one of cpanel accounts (only tat one), mail is rejected with error "530 SMTP authentication is required". Which setting should I change to fix this error?

    Thanks in advance.

  2. #2
    Join Date
    Sep 2013
    Location
    Chennai
    Posts
    11
    Hello,

    Its due to following reasons.

    Email authentication is not enabled in your mail client.
    Your ISP is blocking access to your SMTP.

    Please enable the SMTP authentication in your mail client and make sure the smtp port 25 is opened in your ISP.

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