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  1. #1

    Credit card details.

    We just ordered one server with Servermania.com and they are asking full details of the credit card like full credit card number, expiry dates, CCV2 codes everything without masking starting digits of the credit card. We have been working with many companies and always mask the first 4 or 8 digits of the credit card and then send. Is not it the breach of customer privacy ?

  2. #2
    Join Date
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    Are you paying with credit card? How can they charge you if you do not provide the credit card details?
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  3. #3
    Join Date
    Feb 2005
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    That may be the case for verification, every company is different.

  4. #4
    If one's fraud prevention software system marks an order as very likely to be fraud, the merchant asks for few things to be provided. It is the same with hotels and many other merchants. It is not something to see in web hosting industry only. If your host is a reliable company, you'd not worry about it. It is pretty common for merchants to ask for such details. It does not mean that your personal data will be exposed.
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  5. #5
    They are even asking to provide CVV2 code which does not require for verification. Anyway now I am sending them.

  6. #6
    Join Date
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    Quote Originally Posted by HOSTNEXT View Post
    They are even asking to provide CVV2 code which does not require for verification. Anyway now I am sending them.
    Yes is does, most of the time if a fraudulent card is used the purp does not have the CCV2.

  7. #7
    Quote Originally Posted by NetDepot - Terrence View Post
    Yes is does, most of the time if a fraudulent card is used the purp does not have the CCV2.
    The exact purpose of the CCV2 code is it to verify the card is legit. The is a very common practice and you should not feel threatened when a murchant asks for it.

    Fraud is a huge problem in hosting and its getting worse by the day so if your a smart host that does not like to loses money from fraudulent accounts and expensive charge backs then you going to make sure your orders are legit even if you hurt the customers feelings a little by asking to verify the card.

    Actually this is a good sign that the host cares and probably works hard to stay profitable and wants to keep nasty customers off their servers.

  8. #8
    It isn't unusual to ask for anything, but your password. Like it was said the purpose of ccv2 code is to verify the card itself.

  9. #9
    Quote Originally Posted by HOSTNEXT View Post
    They are even asking to provide CVV2 code which does not require for verification. Anyway now I am sending them.
    Send them scanned ID so they see that the order is not fraud. You might not want to send more, but you'd like to know that your IP address is "clean" and has not been accidentially reported by any provider to "fraud-prevention authorities".
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  10. #10
    Join Date
    Jul 2012
    Location
    Charlotte, NC, US
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    Its better to use Paypal or Secure to your VISA or Mastercards with a internet secure password. Never save your credit card details where you don't trust much. Better to use Paypal or Google checkout.
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  11. #11
    Personally, I never give away those kind of information. Sorry. As a very small business owner myself, I feel this way.
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  12. #12
    Join Date
    Dec 2006
    Posts
    285
    If you are going to be paying using a credit card you have to expect the give the actual credit card information. If you don't want to give out this information then you can try and use Paypal for example. The company needs to be able to verify your order and the information in order to process it. This very normal to expect.

  13. #13
    Join Date
    Dec 2011
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    34
    Quote Originally Posted by tjohnson3757 View Post
    If you are going to be paying using a credit card you have to expect the give the actual credit card information. If you don't want to give out this information then you can try and use Paypal for example. The company needs to be able to verify your order and the information in order to process it. This very normal to expect.
    No entirely true because some host also ask to scan credit card even you pay through PayPal. I experience this twice.

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