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  1. #1
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,680

    Payza funds withheld by the government?

    When I log into Payza, we are asked to contact our state government for our funds since they are withheld by them.

    Is anyone else getting this?

    - Daniel
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  2. Thread Summary Payza, a global online payment platform, has closed access for US members. This includes access to their funds and withdrawal requests will be put on hold until further notice.

    Payza handles transactions in more than 20 currencies worldwide, with a major presence in Asia. Based in London, UK, the company acquired AlertPay e-wallet accounts in May 2012.

    The current dispute revolves around Payza's third party "banker" (Ultralight Financial Services) terminating its relationship with them in June 2013. Each side blames the other for the problem.

    Note that there is no government involvement in this dispute at this point. Payza has just suggested that US account holders contact their state business regulation offices to register complaints about UltraLight FS.

    As of now, the problem just affects US account holders.

    WHT Wiki Information -- Payment Gateways and Processors

    Other Information:

    Payza Responds to Ultralight Claims on WHT thread
    Important Update for U.S. Members
    UltraLight Financial Services Homepage with their position & announcement that they are no longer taking accounts

    Contributors: FrancesK

  3. #2
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    2,125
    No other details? There's countless branches of the government.
    █ █ █

  4. #3
    Join Date
    May 2013
    Posts
    177
    Wait what? Screenshot please? My Payza account's perfectly fine.

    oh now I see it.

    It says that one of the payment processors that they used is withholding the money, and that they want you to complain to the government that they're doing this.

    edit:
    here's the message if you want to see it. it's only for US accounts, but for all US based accounts.
    Quote Originally Posted by MH Pillars Ltd (UK, Payza) @ secure.payza.com/Splashes.aspx
    Important Announcements

    Regarding your funds


    We are unable to complete any requests to withdraw or transfer these funds at this time, as they are currently being withheld by Ultralight Financial Services, formerly known as Obopay Inc., a licensed U.S. money transmitter of which Payza was an agent.

    Please contact Ultralight FS to request access your funds. Additionally, you may wish to contact your state regulator, the details of which are listed below:

    Code:
    ALABAMA:
    
    ALABAMA SECURITIES COMMISSION
    ENFORCEMENT DIVISION
    P.O. Box 304700
    MONTGOMERY, AL. 36130-4700
    PHONE: 1-800-222-1253
    PHONE: 1-334-242-2984
    FAX:      1-334-242-0240
    EMAIL:  [email protected] 
    Website: http://www.asc.state.al.us/Complaint.htm
    
    
    ARIZONA:
    
    Arizona Department of Financial Institutions
    Consumer Affairs Division 
    2910 N. 44th Street, Suite 310 
    Phoenix, AZ 85018 
    E-mail: [email protected] 
    Facsimile: 602-381-1225
    Website: http://www.azdfi.gov/Consumers/Complaints/FAQComplaint.html
    
    
    CONNECTICUT:
    
    Connecticut Department of Banking
    Government Relations and Consumer Affairs
    260 Constitution Plaza
    Hartford, CT 06103-1800
    Telephone: (860) 240-8299 or Toll-free: 1-800-831-7225
    Fax:  (860) 240-8178
    Email: Commissionner: [email protected]
    Or submit your complaint online: http://www.ct.gov/dob/cwp/view.asp?a=2235&q=477380
    
    
    DISTRICT OF COLUMBIA:
    
    District of Columbia Department of Insurance, Securities and Banking
    810 First St., NE, Suite 701
    Washington, DC  20002
    Fax:  (202) 354-1085
    E-mail:  [email protected]
    Or submit your complaint online: http://disb.dc.gov/webform/consumer-complaint-form-disb
    
    
    FLORIDA:
    
    Florida Office of Financial Regulation
    Division of Financial Institutions
    Consumer Assistance Group
    200 E. Gaines Street
    Tallahassee, FL 32399-0371
    PHONE: 850-410-9800 or 850-487-9687
    FAX: 850-410-9548
    Email: [email protected]
    
    
    
    IDAHO:
    
    Idaho Department of Finance
    Securities Bureau
    800 Park Blvd., Suite 200
    Boise, ID 83712
    P.O. Box 83720
    Boise, ID 83720-0031
    Phone: (208)332-8000
    Toll-Free (Within Idaho Only): 1-888-346-3378
    E-Mail: [email protected]
    Website: http://finance.idaho.gov/Contact.aspx
    
    
    IOWA:
    
    Iowa Division of Banking 
    200 East Grand Avenue, Suite 300 
    Des Moines, IA 50309-1827 
    Phone: (515) 281-4014 
    Email: [email protected]
    Website: http://www.idob.state.ia.us/
    
    
    KANSAS:
    
    Office of the State Bank Commissioner
    Attn: Complaints
    700 SW Jackson, Suite 300
    Topeka, Ks. 66603
    Fax - 785-296-6037 
    E-Mail - [email protected]
    Website: http://www.osbckansas.org/consumers/complaints.html
    
    
    KENTUCKY:
    
    Department of Financial Institutions
    ATTN: Gary Wright
    1025 Capital Center Drive, Suite 200
    Frankfort, KY 40601
    Telephone: 502-573-3390 or l 800-223-2579
    Fax: 502-573-0086
    Email: [email protected]
    Website: http://www.kfi.ky.gov/industry/Pages/transmitters.aspx
    
    
    LOUISIANA:
    
    Office of Financial Institutions
    Post Office Box 94095
    Baton Rouge, LA  70804-9095
    (225) 925-4660 or  (888) 525-9414
    Fax:  (225) 925-4524
    Email: [email protected]
    Website: http://www.ofi.state.la.us/
    
    
    MAINE:
    
    Maine Bureau of Financial Institutions 
    Consumer Outreach Program 
    36 State House Station 
    Augusta, ME 04333-0036 
    By Phone 800-965-5235 or (207) 624-8570
    By Fax (207) 624-8590 
    Email: [email protected]
    Website: http://www.maine.gov/pfr/financialinstitutions/complaint.htm
    
    
    MARYLAND:
    
    Office of the Commissioner of Financial Regulation
    500 N Calvert Street, Suite 402
    Baltimore, Maryland 21202
    Telephone: 410-230-6077
    Fax: 410-333-3866
    Email: [email protected]
    Website: http://www.dllr.state.md.us/finance/frcontacts.shtml
    
    
    MISSISSIPPI:
    
    Department of Banking and Consumer Finance 
    901 Woolfolk Building, Suite A 
    501 N. West Street 
    Jackson, Mississippi 39201 
    Telephone (601)359-1031,
    FAX (601)359-3557 
    Toll free (800) 844-2499 
    Email: commissioner: [email protected]
    Website: http://www.dbcf.state.ms.us/complaints.asp
    
    
    NEBRASKA:
    
    Nebraska Department of Banking and Finance
    Financial Institutions  Complaints
    P.O. Box 95006
    Lincoln, Nebraska 68509-5006
    Telephone: (402)471-2171
    Email: Director: [email protected]
    Website: http://www.ndbf.ne.gov/consumers/complaint.shtml
    
    
    NEVADA:
    
    STATE OF NEVADA
    DEPARTMENT OF BUSINESS AND INDUSTRY
    FINANCIAL INSTITUTIONS DIVISION
    2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121
    (702) 4864120 * Toll free (866) 8588951 * 
    Fax (702) 4864563
    E-mail: [email protected]
    Website: www.fid.state.nv.us
    
    
    NEW JERSEY:
    
    NJ Department of 
    Banking and Insurance 
    20 West State Street
    PO Box 325
    Trenton, NJ 08625
    Phone: 609-292-7272
    Hotline: 1-800-446-7467
    Email: Commissioner: [email protected]
    Or submit your complaint online: https://www16.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27
    
    
    NORTH DAKOTA:
    
    Department of Financial Institutions
    2000 Schafer Street, Suite G Bismarck, ND 58501-1204
    Information	(701) 328-9933
    Facsimile (Fax)	(701) 328-0290
    E-mail Address	[email protected]
    Website: http://www.nd.gov/dfi/misc/contact.html
    
    
    OHIO:
    
    Consumer Complaints 
    Ohio Department of Commerce 
    Division of Financial Institutions 
    77 South High Street , 21st Floor 
    Columbus, Ohio  43215-6120 
    phone: (800) 321-3100
    fax: (614) 644-1631
    Email: [email protected]
    Website: www.com.ohio.gov/fiin
    
    
    OKLAHOMA:
    
    MICK THOMPSON, Commissioner
    Oklahoma State Banking Department
    2900 N. Lincoln Boulevard
    Oklahoma City, Oklahoma 73105
    Local: (405) 521-2782 Fax: (405) 522-2993
    Email: [email protected]
    Website: http://www.ok.gov/banking/Resolving_Issues_-_Money_Transmission.html
    
    
    OREGON:
    
    Division of Finance and Corporate Securities
    PO Box 14480
    Salem, OR 97309-0405
    Phone: 503-378-4140 or 503-378-4387
    Fax number: 503-947-7862
    E-mail address: [email protected]
    Website: http://www4.cbs.state.or.us/ex/dfcs/complaint/index.cfm?fuseaction=home.english
    
    
    SOUTH DAKOTA:
    
    Division of Banking
    South Dakota Department of Labor and Regulation
    1601 N. Harrison Avenue, Suite 1
    Pierre, SD 57501
    Phone: 605.773.3421
    Fax: 866.326.7504
    email: [email protected]
    Website: http://dlr.sd.gov/banking/default.aspx
    
    
    TENNESSEE:
    
    Tennesee Department of Financial Institution
    TDFI Consumer Resources Section
    414 Union Street, Suite 1000
    Nashville, TN 37219
    Phone: 800-778-4215
    Fax: 615-253-7794 
    Email: Commissioner: [email protected]
    Or submit your complaint online: https://first.tn.gov/Complaints/UI/
    
    
    TEXAS:
    
    The Texas Department of Banking
    Consumer Complaints Money Services Businesses
    2601 N. Lamar Blvd
    Austin, Texas 78705 
    Telephone: Direct: (512) 475-1300 
    Toll Free: (877) 276-5554
    Email: [email protected]
    Fax: 512-475-1313
    Website: http://www.banking.state.tx.us/contactus.htm
    
    	
    UTAH:
    
    UTAH Department of FINANCIAL INSTITUTIONS
    ATTN: Eva Rees
    PO BOX 146800
    SALT LAKE CITY UT 84114-6800
    Phone: 801-538-8830
    FAX: 801-538-8894
    Email: [email protected]
    Website: http://www.dfi.utah.gov/Complaints.htm
    
    
    VERMONT:
    
    State of Vermont
    Department of Financial Regulation
    89 Main Street, Montpelier, VT 05620 - 3101
    Main Number: 802-828-3301
    Email: [email protected]
    Web: www.dfr.vermont.gov
    
    
    VIRGINIA:
    
    Virginia State Corporation Commission 
    Bureau of Financial Institutions 
    P.O. Box 640 
    Richmond, VA 23218-0640 
    Phone: (804) 371-9657 1-800-552-7945 (Virginia only) 
    Fax: (804) 371-9416 
    Email: Commissioner: [email protected]
    Web Site: www.scc.virginia.gov/bfi
    
    
    WASHINGTON:
    
    State of Washington
    DEPARTMENT OF FINANCIAL INSTITUTIONS
    DIVISION OF CONSUMER SERVICES
    P.O. Box 41200 
    Olympia, Washington 98504-1200
    Telephone 360-902-8811 or 1-877-RING DFI (1-877-746-4334)
    FAX (360) 596-3868
    Email: [email protected]
    Website: http://www.dfi.wa.gov
    
    
    WEST VIRGINIA:
    
    West Virginia Division
    of Financial Institutions
    900 Pennsylvania Avenue
    Suite 306
    Charleston, WV 25302
    Phone: (304) 558-2294
    Fax: (304) 558-0442
    Email: Commissioner: [email protected]
    Website: http://www.dfi.wv.gov/consumers/complaints/Pages/default.aspx
    
    
    WYOMING:
    
    Department of Audit Division of Banking 
    Herschler Building 
    3rd Floor East 
    122 West 25th Street
    Cheyenne, WY 82002
    Phone (307) 777-7797
    Fax     (307) 777-3555
    Email: [email protected]
    Website: https://sites.google.com/a/wyo.gov/banking/
    [Proceed to Account Overview]
    Last edited by derp; 11-30-2013 at 02:42 AM.

  5. #4
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    2,125
    Edit: Nevermind. Hopefully this doesn't become a Canadian thing too.
    █ █ █

  6. #5
    Join Date
    May 2013
    Posts
    177
    If you're a US customer, log in on their site, and the very first page you see, instead of the normal account overview, is:

    http://puu.sh/5xuhj/b2bfdd218b.jpg

    Thanks for bringing that up to my attention, I was about to accept them as a payment method. :x

    Oh,

    http://puu.sh/5xuFZ/6de31e14b4.png
    Code:
    Frozen funds $1.75 USD
    I genuinely hope, if some company/agency did indeed take all the money for good, that they're enjoying my .. less than 2 bucks.
    Last edited by derp; 11-30-2013 at 02:50 AM.

  7. #6
    Ouch.. Payza is my 2nd most used payment method, hopes that this will not affect non-USA residents.

  8. #7
    Join Date
    May 2013
    Posts
    177
    Quote Originally Posted by AMiRU View Post
    Ouch.. Payza is my 2nd most used payment method, hopes that this will not affect non-USA residents.
    https://blog.payza.com/payza-updates...es-u-s-states/

  9. #8
    I had been a victim of Alertpay before they became Payza
    But payza seems better then but it seems they are following the same route as Alertpay.
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  10. #9
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    4,845
    Quote Originally Posted by hostnesta View Post
    I had been a victim of Alertpay before they became Payza
    But payza seems better then but it seems they are following the same route as Alertpay.
    Was there a change of ownership when this happened or was it just a new name to shed the bad name?

    I know alertpay got suspended more than a few times due to handling money for pharmacy's and such.

    Francisco
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  11. #10
    Join Date
    Nov 2000
    Location
    localhost
    Posts
    3,510
    How long before this hits non-US customers? Get out quick if you've got the opportunity (i.e. non frozen funds)..

    Payza passes the blame to some other company that in turns calls ******** on it... Do you really want to wait it out and find out who's right?
    MattF - Since the start..

  12. #11
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,680
    We had a couple of thousand and they are all frozen. Payza is/was very popular with our customers from India.

    They say that Ultralight FS has the funds now. But once you go on their website they say this:

    FOR PAYZA CUSTOMERS:

    The notification provided on Payza's website concerning funds you have on deposit with Payza is false and misleading. Ultralight FS (formerly known as Obopay) does not have any funds belonging to Payza or Payza's customers. Any claims for funds should be directed to Payza where your account was established and administered.

    - Daniel
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  13. #12
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
    1,588
    Quote Originally Posted by TmzHosting View Post
    We had a couple of thousand and they are all frozen. Payza is/was very popular with our customers from India.

    They say that Ultralight FS has the funds now. But once you go on their website they say this:

    FOR PAYZA CUSTOMERS:

    The notification provided on Payza's website concerning funds you have on deposit with Payza is false and misleading. Ultralight FS (formerly known as Obopay) does not have any funds belonging to Payza or Payza's customers. Any claims for funds should be directed to Payza where your account was established and administered.

    - Daniel
    Hello Daniel!
    Did you contact with Payza? Did you find any resolution.

    Seems that they are going to fly with funds like the Alertpay and LibertyReserve did in the past.
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  14. #13
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,680
    Yep we contacted, but no response.

    - Daniel
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  15. #14
    How come PayPal can survive but not the others?
    It was egold then libertyreserve now payza? Money laundering again?
    I always thought that PerfectMoney will be the next but I guess their move in limiting USA members access before the world police can take any action on them pays off.

  16. #15
    Join Date
    Jan 2012
    Posts
    18
    I have experienced similar problem with payza and it took me about a week to get my funds

  17. #16
    Join Date
    Mar 2013
    Location
    Detroit, MI
    Posts
    333
    For the first time, I just spoke with a prospect 2 weeks ago that was a bit agitated because my company does not provide Payza as a payment option. He asked "why not," and I replied that we didn't seem to have much, if any, demand for that particular payment processor.

    In the back of my mind, the Liberty Reserve fiasco also popped up. Now I discover this Ultralight Financial Services mess, and I'm glad we stick to CC and paypal. This is a shame, because it seems like payment processor reliability as a whole is going down the tubes.

  18. #17
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,680
    Quote Originally Posted by Ryan V View Post
    For the first time, I just spoke with a prospect 2 weeks ago that was a bit agitated because my company does not provide Payza as a payment option. He asked "why not," and I replied that we didn't seem to have much, if any, demand for that particular payment processor.

    In the back of my mind, the Liberty Reserve fiasco also popped up. Now I discover this Ultralight Financial Services mess, and I'm glad we stick to CC and paypal. This is a shame, because it seems like payment processor reliability as a whole is going down the tubes.
    We are down to 2checkout, paypal, skrill.

    - Daniel
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  19. #18
    Join Date
    Mar 2013
    Location
    Detroit, MI
    Posts
    333
    Quote Originally Posted by MisterHost - Ricky View Post
    From the start i was not a fan of Payza. I think this will not end good. Paypal is the only one that I trust in those days.
    Previously, when "Payza" was "Alertpay," I used their payment processor for a couple years. My experience was very positive.

    However, since the Payza transformation, I've had no interaction with them. This Ultralight FS issue certainly doesn't inspire much confidence though.

  20. #19
    Join Date
    Nov 2013
    Location
    Kansas City
    Posts
    66
    Just tried signing up for Payza and perfect money and they are not allowing anyone from the US to signup.

  21. #20
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    4,845
    Quote Originally Posted by TmzHosting View Post
    We are down to 2checkout, paypal, skrill.

    - Daniel
    OK so.

    What's with skrill then? Didn't they have a policy banning webhosting companies? Or did they lax that rule?


    Francisco
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  22. #21
    Join Date
    May 2013
    Posts
    177
    Quote Originally Posted by DeltaAnime View Post
    OK so.

    What's with skrill then? Didn't they have a policy banning webhosting companies? Or did they lax that rule?


    Francisco
    Nope, actually I just opened an account with them not too long ago.
    Their prohibited business policy: https://help.skrill.com/articles/en_..._and_Rates&t=s

    https://www.skrill.com/en/siteinform...ms-conditions/

  23. #22
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
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    Quote Originally Posted by derp View Post
    Nope, actually I just opened an account with them not too long ago.
    Their prohibited business policy: https://help.skrill.com/articles/en_..._and_Rates&t=s

    https://www.skrill.com/en/siteinform...ms-conditions/
    Last time they closed many accounts for webhosting companies and our account was also closed without any notification. We had several hundreds in that account.

    Don't know how skrill is nowadays.
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  24. #23
    Join Date
    May 2013
    Posts
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    Quote Originally Posted by ModelWebHost View Post
    Last time they closed many accounts for webhosting companies and our account was also closed without any notification. We had several hundreds in that account.

    Don't know how skrill is nowadays.
    Have you tried to contact them and ask why it was closed? I've never heard of this but if that's so...

  25. #24
    Another LR story like?!
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  26. #25
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    Jan 2003
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    Quote Originally Posted by Hannan View Post
    Another LR story like?!
    Not really.

    Payza "mostly" played by the rules where as LR had no rules.

    Payza tried to be legit but they kept getting their foot stuck in things.

    Francisco
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  27. #26
    Join Date
    Nov 2007
    Location
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    Quote Originally Posted by DeltaAnime View Post
    Not really.

    Payza "mostly" played by the rules where as LR had no rules.

    Payza tried to be legit but they kept getting their foot stuck in things.

    Francisco
    Best explanation.

    Skrill I believe now allows Web Hosting companies. What they do now is hold the funds for a while before releasing it to us to make sure it's clear of fraud etc.

    - Daniel
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  28. #27
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    Quote Originally Posted by AMiRU View Post
    How come PayPal can survive but not the others?
    Paypal has some pretty stringent fraud checking, and has no problems closing your account, or limiting access to it, if something looks off
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  29. #28
    Guys,

    Do you recommend any other payment processors ?

    We are a Brazilian company and we have several US/EU customers, and Paypal is currently charging around 7% to receive funds from them in our Brazilian account. We dont have such margin to cover that, we we are forced to find other options.

    I have signed up with Payza before I read this thread, anyway they are not accepting credit cards payment currently.

    I have also tried Skrill but they dont seem to be accepting Webhosting companies. I got an e-mail from them 10 days ago saying that. Also, their support is terrible, it takes around a week to get a ticket reply.

    Thank you.
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  30. #29
    Quote Originally Posted by maxihost View Post
    Guys,

    Do you recommend any other payment processors ?

    We are a Brazilian company and we have several US/EU customers, and Paypal is currently charging around 7% to receive funds from them in our Brazilian account. We dont have such margin to cover that, we we are forced to find other options.

    I have signed up with Payza before I read this thread, anyway they are not accepting credit cards payment currently.

    I have also tried Skrill but they dont seem to be accepting Webhosting companies. I got an e-mail from them 10 days ago saying that. Also, their support is terrible, it takes around a week to get a ticket reply.

    Thank you.
    Bitcoin seems to be a big deal nowadays..
    Not sure if Brazilian uses PerfectMoney but its a good alternative to LibertyReserve

  31. #30
    On that Bitcoin, my customer is able to pay through credit card ? I dont understand that too much.
    Dedicated Servers, Managed OpenStack Cloud, Colocation and Managed Colocation in Brazil
    Privately owned 10,000 server capacity Data Center
    maxihost.com.br/en
    +1-844-243-9907

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