Does Managed hosting require server management company as well?
I'm new to this forum and also to this topic, so please forgive any comment that doesn't make much sense.
until now I have planned on using a provider for server management. I had planned on using a host to get a dedicated server and then using this provider to harden security and setup services needed on the server.
From what I'm reading on these forums I do not feel comfortable with any of the server management providers except maybe one, who I have been unable to get a quote from after multiple attempts.
So I was thinking, rather than fiddle with one company after another for server management should I just get a managed hosting plan? I can't jump from one provider to another due to the nature of my business and I need a trusted provider since my data is important and must be secure.
I think the final cost is about the same: unmanaged server + a server admin VERSUS a managed hosting package.
I would think the former would get me a little more attention to certain aspects of setup or future addons, but it is what it is.
I wanted to check with this forum's members if there is something I an not considering. Like what services would I miss from chosing managed hosting.
I am looking at a trusted provider for the managed hosting.
Also, If I go with an unmanaged plan can anyone recommend hosting provider?
and I can't have a support rep from Germany or India logging into my server. The fewer people that have access the better.
Any help or discussion on the topic would be helpful as I'm ready to launch my site and I need a server I can count on and something that is secure.
thanks in advance.
ps. if the provider I've contacted multiple times reads this and happens to recognize my name I am still interested. I'm guessing there is a reason I have not been quoted yet. My attempts to get a quote started on 11-8-2013. yikes. PM me if you like.
Last edited by user104; 11-29-2013 at 09:31 AM.
Reason: clarification on not being able to jump from one provider to another. corrected grammar to be clear.
You know, I didn't consider that. I assumed if you paid for unmanaged services the hosting provider (and owner of the equipment) would still swap out equipment if it failed.
I'll be sure to include that factor in my list of questions (i.e. time to swap out failed equipment)
I'm currently looking at inmotion, pair and hivelocity. the last one offers firewall (Juniper firewall hardware) so I seem to be leaning in that direction. Plus they offer SSD drives.
thanks for your feedback. much appreciated by this newbie.
one last question for all.. I'd like to know. if I use managed services, is their server hardening enough? or do I need to get someone else to go in and look at that?
and if I'm getting a firewall setup, will it make up for any lack of hardening that a managed host may overlook?
like i said, I have data that has to be secure so I want to be sure.
If it is a one time payment option, I would suggest also looking at third part hardening services but not both. Better safe than sorry. Or compare what the server provider does and what an outside company does. I would not go cheap on security, ever. Once that's taken care of and setup you should be good to go, but make sure it's kept up to date… Unmanaged providers will replace hardware and resolve network issues etc.
If it is a one time payment option, I would suggest also looking at third part hardening services but not both. Better safe than sorry.
just so I understand. do you mean if I get a managed server I should ask the provider to not do any security IF I am paying someone else to do the hardening?
if that's not what you meant can you help me understand. sorry, noob ever here.
Originally Posted by Hosting&Designs
Or compare what the server provider does and what an outside company does.
I dont think anyone would tell me exactly what they are doing to harden the server, if that's what you mean.
Monthly updates are not proactive, thats false advertisement in my eyes.
Say a critical 0day for something like the kernel comes out. If you are doing shared hosting for example, thats plenty of time for someone to go attack and root the server.
Yeah, I just wouldn't have two server security admins working on securing the server, it can cause issues :-) There is a very good point raised in determining if the management is indeed proactive or reactive...
Most Dedicated Server companies offering a "Managed" option leave much to be desired. Their focus on training after all centers on hardware and networking. If you really want to stay with one company for hardware/software/security, a better bet is to use a company that offers only managed servers.
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Most true datacenters do not offer software level management. Even if they do offer management, it usually is very limited on the support they provide on the user side. True datacenter's have techs that specialize in hardware, not the user level software, whereas a server management company has techs that specialize in the user level software. So to be covered on all sides, having a server management company would greatly benefit you.
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It all depends on the managed service you pick as there are two choices:
- Semi-managed (Only basic stuff)
- Fully Managed (Support with everything)
If you get fully managed you should be fine without a server management company, as your provider will help you. If you get semi-managed, your provider will do only the basic features, like rebooting, reloading, etc. So it would be good to get a server management company to help you.
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Hi i think you should compare both side by side.
compare both options with full managed or without. on the other hand also check the price of server management for your server. and then check the final value that comes up.
The right hosting solution will depend on many factors. Here are some questions to ask yourself.
How much expertise do we have in-house to properly
manage a server?
What happens if a hardware errors occurs?
What happens if a server software error occurs?
Who is responsible for backing up the data?
Who is responsible for assisting with recovery in case of a failure?
What is the budget?
How much time do I have to deal with server issues?
Too often people focus on the nuts and bolts, but if you get a server with RAID from a reputable provider, you should have few hardware issues. So most of the problems will be related to operational issues ranging from the server OS itself to web application you attempt to install.
Providers differ tremendously - both within the hosting space and in the management space.
Take backup and recovery services. I've seen the full range from both "unmanaged" and "managed" servers.
Some "managed" server providers may deliver the backup service but not actually monitor it. It is up to you to notify them of errors. They may monitor but not provide restore assistance. Or they could provide full backup/recovery support.
This is just a long way of saying ....
Do your homework.
Find out what you need from a business standpoint and technical one. Then find a provider or provider(s) who can deliver.
As hardware is increasingly commoditized, the services stacked onto an unmanaged server or offered by the managed hardware provider are more important than ever.
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Even in managed servers all the pre requisites are satisfied
Once it's up and running its your responsibility to manage
Keeping data secure is as much your responsibility as yours although in managed it significantly becomes hosting company's responsibility
Having your server managed by the hosting provider itself rather than an independent management company reduces your cost and managed server is as it is less of a headache