No offense, but when rant threads are started you need to provide a lot more detail so everyone can understand "what" happened and try to help understand "why" it happened.
By what you provided, there are tons of possible reasons. I haven't heard many complaints directed to their Support Department though. Work with their Support staff, they typically are very helpful and fast, otherwise Aaron is also active on here and I'm sure he can help out.
Information is always helpful so everyone can understand and lend some assistance. Hopefully you get some information though so you can get this resolved, good luck!!
David Byrne | Dedispec, LLC. Low Priced DDoS Protected Dedicated Servers | Cloud Hosting | Colocation | West Virginia & Kansas City www.dedispec.com - [email protected]
What I do not understand and they work in the same company, I made a request for payment of an additional IP's to my machine, I paid yesterday and sent ticket and so far not confirmed the payment and not even sent me IP's.
Sales and Support are 2 totally different things and at most mid-sized or larger companies are even different departments and completely different people.
Adding IP's is something that would fall under sales, not support imo. Same with adding a hard drive. Any kind of change to your service plan goes under Sales, not support. Yes, a tech might be the one who makes the router code to give you a new IP or whatever, but that won't happen until you pay for it, which is Sales.
With Wholesale Internet, Datashack, Joe's, the Sales team can be on the slow side compared to most providers.
But, on the Support side, they are very fast. I had a server with them for about 6 months (the project got cancelled so don't anymore), had 0 downtime, 0 support tickets. If you search threads on their support here, typically it is 5 minute response time and professional, with very high network availability etc. Granted, the network mix is budget, not premium, but for what it is they keep it going very stable and strong.
So if you think you will need a new server or down the road when you need more IP's or a bigger hard-disk or whatever, if you want that done in hours, not days, then go with other providers. On the other hand, the benefit to going with these guys is if you can wait a while for things to be in stock or 2-5 business days, they you will get it at 20-50% lower than many other providers.
So if you have a critical new project that a few business days delay is going to get your fired or demoted, go with someone else, and you'll pay a considerable amount of more money to do so. If you have flexibility to hold out a couple days, you can go with these guys and save a good chunk of change. Nothing wrong with either path, just depends on your circumstance.
What do you mean? You ordered the server then you canceled the payment?
Yea... I'm not sure what he's saying either.
If you ordered and your payment was canceled then it was because you tripped Maxmind or were canceled for some other presales reason.
Our billing did not work Thursday because of the Thanksgiving holiday and they worded a half day yesterday. Then... they're not in on the weekends. It was basically a 4 day holiday. You'll have to wait until Monday to get a resolution.