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Thread: TwTelecom Colo

  1. #1
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    TwTelecom Colo

    Does anyone know if Twtelecom offers colocation? They're the only ones who have a facility in downtown Fort Lauderdale, but their website barely mentions anything other than platitudes and marketing garb. Emails have not been returned.

  2. #2
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    Quote Originally Posted by FBSDguru View Post
    Does anyone know if Twtelecom offers colocation? They're the only ones who have a facility in downtown Fort Lauderdale, but their website barely mentions anything other than platitudes and marketing garb. Emails have not been returned.
    Try calling them to confirm.

  3. #3
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    Quote Originally Posted by NetDepot - Terrence View Post
    Try calling them to confirm.
    tks

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    tw telecom does offer collocation.

    From what I have seen they are "carrier grade" meaning small rooms adjacent to their own network/switching equipment, limited redundancy, no raised floor, typically not carrier neutral, no extra support services (i.e. remote hands, monitoring), and security will be basic with 24x7 card key access but you will rarely if ever see a person.

    Basically they will offer a rack, a network connection to the tw telecom network with core switches/routers nearby, and basic power that will most likely only be backed up by a single generator. In some cases they might only have battery backup for 48V DC power (that runs their voice switches) and for 120V you may need an in-cabinet UPS of your own. While of low quality by typical Internet data center standards, they are often a step up from what smaller companies usually do in their own in-house data centers and thus can make sense if you need to piggy back on top of their voice or data networks with a fast/reliable connection. Since these are adjacent to main switching/network hubs serving thousands of users in an area they are often quite reliable.
    Last edited by progent; 11-28-2013 at 12:28 PM.

  5. #5
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    Quote Originally Posted by progent View Post
    tw telecom does offer collocation.

    From what I have seen they are "carrier grade" meaning small rooms adjacent to their own network/switching equipment, limited redundancy, no raised floor, typically not carrier neutral, no extra support services (i.e. remote hands, monitoring), and security will be basic with 24x7 card key access but you will rarely if ever see a person.

    Basically they will offer a rack, a network connection to the tw telecom network with core switches/routers nearby, and basic power that will most likely only be backed up by a single generator. In some cases they might only have battery backup for 48V DC power (that runs their voice switches) and for 120V you may need an in-cabinet UPS of your own. While of low quality by typical Internet data center standards, they are often a step up from what smaller companies usually do in their own in-house data centers and thus can make sense if you need to piggy back on top of their voice or data networks with a fast/reliable connection.
    Good analysis. I'd run the server in my condo if Comcast would let me as a matter of convenience. The ability to press a reset button or swap out a backup without having to put shoes on should not be underestimated.

    It seems to me it would be worth their while to provide a cabinet with basic 120V and UPS. But you say there is no staff? They seem most interested in selling business ethernet.

  6. #6
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    Quote Originally Posted by FBSDguru View Post
    But you say there is no staff? .
    They have staff on-site servicing their equipment, mostly during business hours and randomly after hours, but they usually have separate entrances or sometimes they will have a door between the customer collocation area and their own equipment. You might occasionally see a carrier employee or another customer. For customers access there are usually no guards or staff you will pass for ingress/egress. Security is strictly just card key access and video surveillance. There are no equipment controls and you often back your vehicle right up to the collocation door for loading/unloading. Cabinets are locked but you have to trust that customers won't mess with your stuff or vice versa. I was in a Telepacific DC for many years that was similar to this setup and I never had any real problems with that model.

    It's common they don't want you bugging the people directly on-site even if you did see them and you have to call their central NOC for any questions or support requests. If you are around long enough you might get to know some of the on-site people and gain access to some informal support channels.
    Last edited by progent; 11-28-2013 at 12:55 PM.

  7. #7
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    Turnkeyinternet use TwTelecom you can look at their colo offering.
    Failure is success if we learn from it.

  8. #8
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    Quote Originally Posted by digitallog View Post
    Turnkeyinternet use TwTelecom you can look at their colo offering.
    Any contact for Turnkey internet ?

  9. #9
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    Quote Originally Posted by Delta Soft View Post
    Any contact for Turnkey internet ?
    They're in Albany. Kinda far.

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    Quote Originally Posted by FBSDguru View Post
    They're in Albany. Kinda far.
    ???????????

  11. #11
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    Albany isn't far.

  12. #12
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    Check with Bob at Quotecolo. It seems like you'd prefer better than carrier colo.

  13. #13
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    Gorack also has twtelcom in the mix. They would be closer to you than turnkey. I'd give them a call and see what they can do for you.

    NVM disregard... Skylar informed me they dropped twtelcom.
    Last edited by FLDataTeK; 12-20-2013 at 07:28 PM. Reason: updated info

  14. #14
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    Quote Originally Posted by progent View Post
    tw telecom does offer collocation.

    From what I have seen they are "carrier grade" meaning small rooms adjacent to their own network/switching equipment, limited redundancy, no raised floor, typically not carrier neutral, no extra support services (i.e. remote hands, monitoring), and security will be basic with 24x7 card key access but you will rarely if ever see a person.

    Basically they will offer a rack, a network connection to the tw telecom network with core switches/routers nearby, and basic power that will most likely only be backed up by a single generator. In some cases they might only have battery backup for 48V DC power (that runs their voice switches) and for 120V you may need an in-cabinet UPS of your own. While of low quality by typical Internet data center standards, they are often a step up from what smaller companies usually do in their own in-house data centers and thus can make sense if you need to piggy back on top of their voice or data networks with a fast/reliable connection. Since these are adjacent to main switching/network hubs serving thousands of users in an area they are often quite reliable.
    @progent pretty much nailed it accurate. And even though their floor is filled up in our building, they always mention "we are not in colo business, we are in telecom" so I have mostly seen their clients using TW service as bundle where primary product is voice/data and secondary is colo which they offer as a backup service.
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  15. #15
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    Quote Originally Posted by CN-Jeremy View Post
    Gorack also has twtelcom in the mix. They would be closer to you than turnkey. I'd give them a call and see what they can do for you.

    NVM disregard... Skylar informed me they dropped twtelcom.
    Correct, while TWTC is available for cross connection, it is no longer within the network blend.

    -Daniel

  16. #16
    can you not find other colo options in fort laud?
    http://www.QuoteColo.com - colocation, dedicated and cloud quotes

  17. #17
    Hivelocity in Tampa, Florida offers colo and they have TW Telecom in the mix.
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  18. #18
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    Is Fort Lauderdale a must? I assume you need to connect to their network? A lot of other bandwidth providers carry TW, so you could probably colo at a nearby location and CC to TW.

    Take a look at DataCenterMap and see who else is in the Ft Lauderdale area. Most locations on DCM list the providers in each data center.
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