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  1. #1

    Help with Downtownhost

    Not sure whats going on with Downtownhost lately but I am not a happy customer at the moment, I have been having on going problems with two of my service.

    I have created numerous tickets to support for over the last 6 months.

    THese problems have affected my personal business, and I gave Downtownhost 6 months to sort out the problem.

    Maybe no fault of there own and I like to keep open mind as I know problems can occur.

    Dont wanna go into to much detail about on going problems but:

    I have been with them for over 6 years and requested a refund for two of my services which had the ongoing problems and they recently renewed.

    I am willing to keep the other service with them as they do not seem to have the same issues.

    I monitor my websites through and 3rd party company for blacklisting and Malware etc. So I know if anything happens.

    Downtownhost have not refunded me and keep deleting my tickets.

    When I ask why,
    I get please wait for admin to come online? (nothing happens)
    or
    I get ticket is on hold (again nothing happens)

    Dont know whats happen with them as I used to sing there praises and recommend all my customer to them as the support was excellent.

    Now i am having my douts. Its a shame what was such a fantastic supportive company are not actioning my refunds on only 2 of my services. I Clearly stated I was keeping my other services as I dont seem to have problem with them. Which I think is more than fair.

    The two services I had problems with have now been move to a different host and guess what everything is working as it should.

    If Downtownhost are reading this perhaps you will now response and action my refund. I have waited long enough, I have been patience and even going to keep my other services with you and not told my other customers of the problems as of yet.

    I wait your response

  2. #2
    Join Date
    Jul 2006
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    Australia
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    Moved from the advertising section.
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  3. #3
    Join Date
    Dec 2010
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    They have a rep here @Jedito, but I don't know why they would delete your tickets. Good luck.
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  4. #4
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    None of your tickets were deleted, not a single one, they were close when they are dupe and automatically closed after 5 days of inactivity.

    You only canceled your accounts TODAY, then we can proceed with the refund (which was already done for one of your accounts).
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
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  5. #5
    Hi Jedito,

    Firstly,
    Yes I only click the cancel button in the client area and this was only mentioned to me today?

    Ive been submitting numorous ticket for well over 6 month of ongoing problems with 2 services renewed recently.

    Ticket are no longer in my client area therefore I presume deleted?

    I have some records of the problems and tickets which I copied do you want me to post them? I think not.

    THe fact I am keeping my other services with you shows I willing to stay with you as they are working all ok.

    The the 2 services which have had ongoing problems I want refunds for.

    Jorge is now currently sorting this out for me.

    So Jedito its been going on longer than just today. Also I have an email stating you may of been responsible for the ongoing problems on these 2 service.
    Last edited by littlepaws; 11-27-2013 at 12:36 PM.

  6. #6
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Cancelation instructions has been in our site for a long long time.

    http://www.downtownhost.com/cancella...ermination.php

    I already told you on different tickets that your tickets are not deleted, that you had to login to the help desk to check them.

    1 Service has been fully refunded, the other is going to be refunded for the remaining unused time.
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  7. #7
    You can try to phone them or contact them via live chat. Usually, most company issue the refund in 30 days. But your service are around 6 months unless they claim that they can money back any time.

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