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11-27-2013, 09:13 AM #1Web Hosting Master
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WHMCS - putting newly opened ticket on hold
I just opened a new support ticket to a client and its showing in the admin area under "open" tickets, when I went in and selected "On hold" from the dropdown menu and came out it was still set as open.
I'm sure I'm just doing what I always did before, but now it seems stuck where it is.
Any idea what I am doing wrong?
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11-27-2013, 01:15 PM #2Aspiring Evangelist
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What version are you running?
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11-27-2013, 01:18 PM #3Web Hosting Master
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5.2.14 but was the same on 5.2.13 though i'm sure it was fine before the 5.2.13 update, but think its probably just my installation rather than a global problem as think someone would have already mentioned it if that was the case.
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11-27-2013, 02:34 PM #4Aspiring Evangelist
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It works perfectly in v5.2.13. If it worked in v5.2.13 for you and not in v5.2.14 then try re uploading and if not. Open a ticket with WHMCS.
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11-28-2013, 02:59 AM #5Web Hosting Master
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I suggest you to clear your browser cookies and cache and try again.
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11-28-2013, 03:22 AM #6Disabled
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11-28-2013, 03:27 AM #7Web Hosting Master
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There is WHMCS V 5.2.14
It was released yesterday.
http://forum.whmcs.com/showthread.ph...dates-Released█ YagHost - Fast Reliable Hosting Since 2009
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11-28-2013, 04:51 AM #8Web Hosting Master
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@Vex76 it seems that you are not aware of recent updates. The update was released yesterday.
http://blog.whmcs.com/?t=82298|| Web Hosting Blog - Web Hosting security & latest web hosting industry Announcements
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11-28-2013, 05:11 AM #9Web Hosting Master
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- Jun 2003
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Hi,
It could be an escalation rule you've created: http://docs.whmcs.com/Support_Ticket_Escalations
If not, then it sounds like the actions of a rouge action hook or addon module.
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