I just opened a new support ticket to a client and its showing in the admin area under "open" tickets, when I went in and selected "On hold" from the dropdown menu and came out it was still set as open.
I'm sure I'm just doing what I always did before, but now it seems stuck where it is.
5.2.14 but was the same on 5.2.13 though i'm sure it was fine before the 5.2.13 update, but think its probably just my installation rather than a global problem as think someone would have already mentioned it if that was the case.
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