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  1. #26
    Join Date
    Mar 2012
    Location
    United Kingdom
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    1,136
    Quote Originally Posted by Glostar View Post
    Support of Eleven2 transfered my account from UK to USA server. Here is the same problem. Very, very slow server ...

    "Service Status" shows problem all times, see image http://content.screencast.com/users/...3-13.09.50.png

    Does Eleven2 has any normal server at all?
    Is here any satisfied user?
    I was told they have a new server as they are removing R3NR's which you have to ask support for, but I don't know if that was because I am an old client. Maybe try it see if they will move you over.
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  2. #27
    Join Date
    Apr 2007
    Posts
    180
    This is supports answer:
    Please take a note that currently you are on a shared server. Its normal for a shared server to have a load of 4. Also please note that the 'number' mentioned in load average is not a factor of server performance.
    As you can see that the server have 8 CPu, the actual load is only 4/8 = 0.5
    You can purchase a VPS/dedicated server for improved performance and dedicated resources. Please let us know your thoughts regarding this.
    But how is it normally, I have few and passive websites and if all time I visit into Server Status I see problem. Here is new status: http://content.screencast.com/users/...3-17.28.54.png
    Also server is very, very slow.

  3. #28
    Join Date
    Jul 2005
    Posts
    3,784
    Quote Originally Posted by Glostar View Post
    This is supports answer:
    But how is it normally, I have few and passive websites and if all time I visit into Server Status I see problem. Here is new status: http://content.screencast.com/users/...3-17.28.54.png
    Also server is very, very slow.
    While they are correct regarding CPU, it's not good for swap memory to be used, especially not that much swap. I assume they are going to run into IO issues, if they aren't already which is why your site might be running slow.

  4. #29
    Join Date
    Mar 2012
    Location
    United Kingdom
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    1,136
    Quote Originally Posted by Glostar View Post
    This is supports answer:
    But how is it normally, I have few and passive websites and if all time I visit into Server Status I see problem. Here is new status: http://content.screencast.com/users/...3-17.28.54.png
    Also server is very, very slow.
    Yeah this is what happens with them but you can get 25% off recurring (pm for details) and normally the load isn't how slow the site is my vps might be at 0.05 but its slower than E2 reseller
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  5. #30
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,317
    Ignore server load. On a 8 core server, load of 5-6 is not a big thing.

    I suggest you to test your website performance using various tool like:
    http://tools.pingdom.com/fpt/
    http://developers.google.com/speed/pagespeed/insights/
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  6. #31
    Join Date
    Apr 2007
    Posts
    180
    how about Server load 9.67 (8 CPUs)
    image is here: http://content.screencast.com/users/...3-19.01.46.png

  7. #32
    Join Date
    Apr 2007
    Posts
    180
    The same page speed on iweb server http://content.screencast.com/users/...3-19.06.23.png
    and my server on Eleven2 server http://content.screencast.com/users/...3-19.09.44.png

    my server is more that 3 times slow

  8. #33
    Join Date
    Jul 2010
    Location
    Bogotá, Colombia.
    Posts
    368
    Quote Originally Posted by Glostar View Post
    Were those the first or second test?
    The first always takes some time while the site loads for the very first time and saves cache, the second reload takes much less time and both should be taken into account

    Some tools perform both tests at the same time and give you both results, with pingdom I believe you just have to retry the test a few seconds after the first one was performed...

    Regarding the server load, indeed it is quite high, 1.00 means 100% of a single core, 1.25 125% (one core and a quarter), 9.67 basically means it is using all server cores... but is that persistent? it might be running the daily backups or a special background process....
    Last edited by Chris - Whitesystem; 12-13-2013 at 11:19 AM.

  9. #34
    Join Date
    Jul 2005
    Posts
    3,784
    If you're not happy about the speed of your website, move providers. Complaining about them on WHT is most likely not going to fix your issue. ;-)

  10. #35
    Join Date
    Apr 2007
    Posts
    180
    Quote Originally Posted by stablehost View Post
    If you're not happy about the speed of your website, move providers. Complaining about them on WHT is most likely not going to fix your issue. ;-)
    I have to think so
    Where can I find fast reseller hosting providers?
    I have tested hostgator and it does not have fast servers also.

  11. #36
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,317
    Quote Originally Posted by Glostar View Post
    Where can I find fast reseller hosting providers?
    I have tested hostgator and it does not have fast servers also.
    Check reseller hosting offer section. You may find some good deal by good provider.
    Always pay month-to-month with new provider.
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  12. #37
    Join Date
    Jul 2010
    Location
    Bogotá, Colombia.
    Posts
    368
    Quote Originally Posted by Glostar View Post
    I have think so
    Where can I find fast reseller hosting providers?
    I have tested hostgator and it does not have fast servers also.
    I'd recommend you Hawkhost, but in any case always ask sales about things like: datacenter location, server's connection, server's hardware and software, if they are using Cloudlinux - what are the resource limitations per account? things like that may affect a website's speed/performance...

  13. #38
    Join Date
    Apr 2007
    Posts
    180
    here is support answer
    Its true that over usage of swap will slow down the sites. But currently we have enabled only a low amount of swap in the server. (current usage is 404Mb/512Mb)
    This wont affect the server performance in a very bad way
    what does it mean?

  14. #39
    Join Date
    Apr 2007
    Posts
    180
    Quote Originally Posted by Chris-WS View Post
    I'd recommend you Hawkhost, but in any case always ask sales about things like: datacenter location, server's connection, server's hardware and software, if they are using Cloudlinux - what are the resource limitations per account? things like that may affect a website's speed/performance...
    I do not know and I cannot believe about "datacenter location, server's connection, server's hardware and software and etc."
    Anyone can tell lie. Butter test speed, performance, and user recommendation on WHT, I think.

  15. #40
    I wouldn't recommend anyone using Eleven2, they are terrible at best with customer support and hosting! Derek is indeed the only one over there that has a clue I must say and will agree with in this thread.

  16. #41
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,405
    Quote Originally Posted by excessive View Post
    I wouldn't recommend anyone using Eleven2, they are terrible at best with customer support and hosting! Derek is indeed the only one over there that has a clue I must say and will agree with in this thread.
    Have you hosted with us? Any ticket number I can look at? We have a lot of employees so I doubt you have dealt with even a small fraction of them to make such a comment.
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  17. #42
    Join Date
    Nov 2011
    Location
    Wisconsin
    Posts
    73
    Eleven2 was a pretty impressive reseller hosting provider a year or so ago, but I was turned away by the speed of some of their servers as they grew. They may have faster server speeds now, however.

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