In my experience 1and1 is very good at dedicated servers, just do not expect to much support. Uptime, network and hardware on the other hand are great. I might have 1 short 10 min downtime a year network wise. Never had an issue with billing either as of yet. I have been with them for 5 years. Iv used support maybe once in that time and wasn't very impressed with it though. The Issue resolved itself so I didn't never actually really needed it. For the price though its really hard to beat it.
I have hosted with 1and1 for years, excellent service and support - until recently.
Over the past few weeks it seems that they have managed to get some of their IP addresses on a number of blacklists, which has made it difficult send outgoing emails. All emails to support regarding bounced emails have been ignored.
As a result, lately I have been having to use my personal Gmail account to communicate with clients. I am non too happy
Their shared hosting is good, but I don't recommend them for dedi servers. it's over priced and the support is not that great.
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