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  1. #1
    Join Date
    Nov 2002
    Location
    USA-NYstate
    Posts
    34

    Unhappy ViperHost company site cert expired w/ little concern

    Why I will not be renewing a shared hosting plan with Viper Host.

    Their SSL cert on their company website expired end-October. Browser warnings occur when clients try to access client area to maintain account ( or to pay for renewal ). I submitted a Ticket J34668 mid-November pointing out the cert problem, and got a wonderful non-response:
    Dear Sir,

    I see your site *REDACTED*.com is running.

    If you need any more help, please let me know.
    And the cert is still expired today. Something that would weigh in the mind of one visiting their site to purchase their services.
    Attached Files Attached Files

  2. #2
    Join Date
    May 2009
    Location
    Midworld
    Posts
    1,819
    Better look for a real company next time.

  3. #3
    Join Date
    Dec 2011
    Location
    Surrey, BC
    Posts
    454
    While it is still a mistake that is hard to overlook, are they aware that their SSL certificate is expired?

  4. #4
    Join Date
    Nov 2002
    Location
    USA-NYstate
    Posts
    34
    are they aware that their SSL certificate is expired?
    That was what I pointed out in the support ticket 10 days ago.

  5. #5
    It seems they don't really care about it. and it looks very bad when a customer open the website and see that ugly warning. it's even better if they don't have any SSL at all.
    Cloudzy
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