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  1. #1

    Wholesale Internet too good to be true

    Offers cheaper prices than the competition, doesn't actually deliver a product. Real troll.
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  2. #2
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    Tell us more about your experience!
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  3. #3
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    Can you elaborate? Do you mean they didn't deliver what you ordered or there is just no stock?
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001
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  4. #4
    Placed my order on Nov/16/2013 10:40:45PM.

    Got a response on Nov/17/2013 4:59:42PM

    "Finalizing your order could take up to 2 business days as we will try our best
    to get you online sooner."

    Which is fine, I understand custom builds can take time no big deal.


    Late Tuesday evening I shot them an email looking for a status update.

    "As each server is custom built, we are slightly behind on our build que.

    Typically servers are online with 2 business days. We will have your server online as quickly as possible."


    Wednesday I asked for clarification. The response I got was this:

    "To clarify, your order will not be online today. We will have your new server deployed within 1-2 business days."



    So at this point the expectation is its delayed an additional 3 days past their general expectation set.


    Friday night I open a ticket looking for another status update.

    Me: "It has now been 5 days since my order was placed. What is the current status and
    when will I be able to access the server? "

    Them: "It is being finalized at this time"

    Me: "What does that even mean? Because your definition and mine apparently differ greatly."

    Them: "We are working on getting all information sent on all new builds we have. We
    apologize for any inconvenience on the wait for your new server."

    Me: "So what you're saying is the hardware has been assembled, OS installed, IPs
    assigned.... and you're just waiting to send out the information on this order?"

    Them: "Yes. We are sorry for any inconvenience this wait has caused"

    Me: "Why are you waiting to provide access to this server?"

    Them: "Due to the high volume of new orders and builds that we have gotten this past
    week we are a bit behind, we are doing our best at the present time to get all
    information and servers online"

    Me: "Am I going to see anything from this order today or am I going to be waiting another 1-2 days ?"

    Them: "Please be patient. As I stated earlier we are trying to get all new orders and
    builds done. Hopefully the server will be on tonight. We will let you know when
    the server is online and ready for use"




    This is the correspondence I've had with them up to this point.
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  5. #5
    Join Date
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    I've had a server with WSI for many months, so I can tell you that they do deliver a product. You just need some patience.
    Little Apps
    Open Source Software
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  6. #6
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    I have had servers with them too and haven't had any real problems, hopefully you can straighten this out.
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  7. #7
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    When you are with WSI you need some patience. IMO they'll deliver it soon just wait for some more time.
    Looking around for some time
    PM me for Website Design and Web Development Work.
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  8. #8
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    Well, look at the bright side the server is finished. You just need to wait for the assignment information.
    OCOSA Communications | Since 2003
    http://www.ocosa.com
    Hosting, Connectivity, Professional Services
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  9. #9
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    This could really happen to any provider, no matter what you paid. A week wait for custom built servers is not unheard of from even higher end priced providers. To say they do not deliver a product after a week wait for a custom built server on a company that has years of reviews of their products (regardless if good or bad) and reputation here alone on these forums is kind of out there.

    If you were paying more, I would say the communication could probably have been better. If I were you and I needed this server for something important, I would have felt discouraged due to the lack of a firm ETA.

    Two pieces of advise

    1) Don't shop based on price when shopping for hosting and servers. For important services, you need to establish a relationship of trust. You don't build a loving relationship feeding your partners peanuts.

    2) Ask for a firm ETA of deployment before you purchase a server so if you do need to complain, you have a firm ground to stand on. There are many, many reasons why the server could have been delayed, to be honest.

    tl;dr Lack of clear communication from provider. Didn't pay enough to expect amazing service.
    Justin Yancey | Northern Virginia & District of Columbia | https://www.linkedin.com/in/justinyancey
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  10. #10
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    You'll be fine - Aaron and his team deliver strong service for a budget provider. For what you're paying and the quality of their budget servers there's not much room to be upset.

    As the above poster mentioned though, they can happen with any provider. If they get slammed by a large promotion and can't handle the volume it happens, at least they're honest.

    Also, reason he probably can't give you the information is due to different departments. One department may handle physical setup, another may handle communication of the assigned information.
    Last edited by Dedispec; 11-23-2013 at 02:14 AM.
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  11. #11
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    A troll? Hardly. Just looks like they are running behind with their provisioning due to the number orders they currently have.

    Whilst they are a low cost provider, they do have a good reputation so sit tight....your server will be ready in due time.
    SERVSTRA | THE HIGH BANDWIDTH SERVER SPECIALISTS
    Lowest prices on 2Gbps, 5Gbps & 10Gbps DEDICATED unmetered servers!!!
    █ Custom 10Gbps unmetered clustered server solutions! Email us for more info!
    Over 24 world wide locations to choose from!
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  12. #12
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    Maybe demand for there servers are high and due to which they have to additional time to deploy servers.
    Failure is success if we learn from it.
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  13. #13
    Yeah thats the same very thing happening to me just posted it yesterday the only difference is i have ordered using datashack.net but receiving reply from wholesale internet lol..





    Quote Originally Posted by prezus View Post
    Placed my order on Nov/16/2013 10:40:45PM.

    Got a response on Nov/17/2013 4:59:42PM

    "Finalizing your order could take up to 2 business days as we will try our best
    to get you online sooner."

    Which is fine, I understand custom builds can take time no big deal.


    Late Tuesday evening I shot them an email looking for a status update.

    "As each server is custom built, we are slightly behind on our build que.

    Typically servers are online with 2 business days. We will have your server online as quickly as possible."


    Wednesday I asked for clarification. The response I got was this:

    "To clarify, your order will not be online today. We will have your new server deployed within 1-2 business days."



    So at this point the expectation is its delayed an additional 3 days past their general expectation set.


    Friday night I open a ticket looking for another status update.

    Me: "It has now been 5 days since my order was placed. What is the current status and
    when will I be able to access the server? "

    Them: "It is being finalized at this time"

    Me: "What does that even mean? Because your definition and mine apparently differ greatly."

    Them: "We are working on getting all information sent on all new builds we have. We
    apologize for any inconvenience on the wait for your new server."

    Me: "So what you're saying is the hardware has been assembled, OS installed, IPs
    assigned.... and you're just waiting to send out the information on this order?"

    Them: "Yes. We are sorry for any inconvenience this wait has caused"

    Me: "Why are you waiting to provide access to this server?"

    Them: "Due to the high volume of new orders and builds that we have gotten this past
    week we are a bit behind, we are doing our best at the present time to get all
    information and servers online"

    Me: "Am I going to see anything from this order today or am I going to be waiting another 1-2 days ?"

    Them: "Please be patient. As I stated earlier we are trying to get all new orders and
    builds done. Hopefully the server will be on tonight. We will let you know when
    the server is online and ready for use"




    This is the correspondence I've had with them up to this point.
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  14. #14
    Im with WSI and some times orders can take some time to deliver but with regards to the servers, I have never had an issue and they have always been very helpfull and accommodating with me :-)
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  15. #15
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
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    Hi,

    I'm sorry your server hasn't been delivered in our normal window. If you PM me your order information I'd be happy to refund you and cancel the order.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
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  16. #16
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    As JustinAY has said, you get what you pay for.
    When something is considerably cheaper than the competition you have to ask why...

    Now you know.
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  17. #17
    Quote Originally Posted by WII-Aaron View Post
    Hi,

    I'm sorry your server hasn't been delivered in our normal window. If you PM me your order information I'd be happy to refund you and cancel the order.
    Since I am unable to msg you on, here is my order #23391
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  18. #18
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    Quote Originally Posted by iexo View Post
    As JustinAY has said, you get what you pay for.
    When something is considerably cheaper than the competition you have to ask why...

    Now you know.
    Might be true with some others, but I have to say wholesale internet is the exception, I've had just as good of luck if not better with Wholesale Internets service and support as companies I paid 3x as much for.

    I've waited more than a week for more than one server at some other places too, stuff happens.

    There just swamped right now, it happens everywhere from time to time.
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  19. #19
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    Wholesale internet is not the exception - this is proven here.
    "You get what you pay for" certainly applies, you pay for 'wholesale' in a way - which has effects on everything, the same delays that affect provisioning can spread to all other aspects of the service because as we've been told, they were swamped by a promotion.

    Now WSI are good as far as I hear, but they're not an exception to you get what you pay for because you do. If you want budget then WSI is probably the way, but my argument is more that at that price you can only expect so much - the cheaper the offers/promotions, the more abusers you get using the same network. With any provider I wouldn't wait more than a week because it makes me wonder if I needed an emergency hardware replacement during a promotion how long would I be waiting.

    One great dedicated provider I use lost me 3 days due to provisioning issues, they credited $75 off the next invoice - this was on a very custom setup with most of my own hardware, but I wouldn't wait a week with any provider, this is 2013.
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  20. #20
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    Quote Originally Posted by iexo View Post
    but I wouldn't wait a week with any provider, this is 2013.
    Was a week acceptable in 2012 then?

    End of the day though, "you get what you paid for" works for every host out there so obviously the saying can't be disagreed with, I'll agree there. My opinion, if you're paying such a discounted price then there's less you can complain about since if you need that Tier 1 level network, or that fully managed life that your top providers offer then of course you will not find this low of pricing.
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  21. #21
    The wait time wouldn't have been so bad if they had set a better expectation. But throwing out "2 days" or "1-2 days" and then not holding to it as close as possible is just bad customer service.

    And so is the over use of "sorry". If they keep saying it over and over it has no meaning, and after awhile shows they seem to care less and less.
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  22. #22
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    Quote Originally Posted by Dedispec View Post
    Was a week acceptable in 2012 then?

    End of the day though, "you get what you paid for" works for every host out there so obviously the saying can't be disagreed with, I'll agree there. My opinion, if you're paying such a discounted price then there's less you can complain about since if you need that Tier 1 level network, or that fully managed life that your top providers offer then of course you will not find this low of pricing.
    Agreed! And no probably not in 2012 either, as automatic provisioning on standard setups has been a reality for a while now - that could lighten the load massively, in addition to not accepting orders on a promotion at the point you know you can't deliver in a reasonable time-frame. VolumeDrive killed the idea of a reasonable time-frame with some of the waits I've heard about though so in comparison WSI is top notch for a provider targeting a similar portion of the market.

    The point Prezus makes is great though, expectations!
    If you know you're going to be waiting a day, a week or even a month you aren't going to be let down!

    Worse that the support rep seemed to hint the server had been built, however WSI's response here doesn't seem to match that, suggesting a refund rather than 'I'll just manually get your server details so you can login'.
    Last edited by iexo; 11-23-2013 at 05:10 PM.
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  23. #23
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    It's 1-2 business days. It always has been. That's where people seem to make the mistake. It's not 1-2 days. If you order on a Friday, your machine should be ready by Tuesday. At this point we have only been a few days behind for the last 5 days. We'll be caught up this weekend and then back to 1-2 business, please note business days is monday through friday, days again.

    And I only said "sorry" once. I'm at my desk on a Saturday afternoon and paying techs to come in on their days off to making sure we get back on track.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
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  24. #24
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    Quote Originally Posted by iexo View Post
    Worse that the support rep seemed to hint the server had been built, however WSI's response here doesn't seem to match that, suggesting a refund rather than 'I'll just manually get your server details so you can login'.
    Or maybe I decided that we're not the provider for this customer and it's better to cut him lose now and get the next person online?
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
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  25. #25
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  26. #26
    It always seems the case that lesser quality customer service companies would rather kick the customer to the curb than maintain a business relationship. At this point I'd much prefer a refund to anything else.
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  27. #27
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    Quote Originally Posted by prezus View Post
    It always seems the case that lesser quality customer service companies would rather kick the customer to the curb than maintain a business relationship. At this point I'd much prefer a refund to anything else.
    Honestly, I wouldn't say you received low quality customer service here. You're a low paying and whiney customer (no offense, low paying customers tend to be the ones who complain the most) -- they cut you loose so they didn't have to deal with you and end up losing money in the long run. It was a bad business prospect from their end. It is not bad customer service.

    Good luck with your next provider. I'd suggest asking when the server will be guaranteed provisioned next time around.
    Justin Yancey | Northern Virginia & District of Columbia | https://www.linkedin.com/in/justinyancey
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  28. #28
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    I just processed your refund and canceled your order. I'm sorry it didn't work out.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
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  29. #29
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    Quote Originally Posted by JustinAY View Post
    You're a low paying and whiney customer (no offense, low paying customers tend to be the ones who complain the most) -- they cut you loose so they didn't have to deal with you and end up losing money in the long run. It was a bad business prospect from their end.
    If I say that I get flamed so I just offer a refund as politely as I can.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net
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  30. #30
    I ordered a server on Thursday and got it on Friday, then I order another one and waiting for it to be delivered now, hope that iwill come soon. I ordered a block IPs on Friday too, but still not get it, when I asked for the ETA, they said it will be processed on working day, but Friday is a working day. So I think WSI should tell us when will your services delivered, avoid us from waiting but dont know when.
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  31. #31
    I've been a WSI customer for over 6 months now and I have 10 servers with them. All of my servers have been delivered the same day when I've ordered. I guess it differs from person to person.

    Their customer support is one of the best for me, they are very helpful with both server issues and billing.

    On all 10 servers I am also able to max them out during peak times, so their network will not disappoint.

    There will always be someone who gets a bad experience, but if you want to try them, I suggest you get one of their cheaper servers ( they got a lot of them!) and just give them a try for a month.
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  32. #32
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    Quote Originally Posted by RockTBN View Post
    I ordered a server on Thursday and got it on Friday, then I order another one and waiting for it to be delivered now, hope that iwill come soon. I ordered a block IPs on Friday too, but still not get it, when I asked for the ETA, they said it will be processed on working day, but Friday is a working day. So I think WSI should tell us when will your services delivered, avoid us from waiting but dont know when.
    Keep in mind, their delivery window is 1-2 business days

    So if you ordered it on Thursday it should hopefully be delivered by Monday - same with your IPs.

    They do actually say on their site their typical delivery window, obviously every host out there can have slightly delayed windows if they're busy.

    Biggest problem is people get 1-2 days and 1-2 business days mixed up at times I feel like.
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  33. #33
    Quote Originally Posted by Dedispec View Post
    Keep in mind, their delivery window is 1-2 business days

    So if you ordered it on Thursday it should hopefully be delivered by Monday - same with your IPs.

    They do actually say on their site their typical delivery window, obviously every host out there can have slightly delayed windows if they're busy.

    Biggest problem is people get 1-2 days and 1-2 business days mixed up at times I feel like.
    I'm talking about the delivery time of addtional IP blocks. They don't process my order on working day, so I have to wait 2 more days until Monday. Hope that I can get them soon.
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  34. #34
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    Quote Originally Posted by RockTBN View Post
    I'm talking about the delivery time of addtional IP blocks. They don't process my order on working day, so I have to wait 2 more days until Monday. Hope that I can get them soon.
    Sorry, I was referring to the second server you had ordered. Regarding the IPs I'm not sure on that situation. I'm sure you'll hear from them in the morning on Monday.
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  35. #35
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    I saw multiple BBB complaints I was thinking of getting a box from them. But I don't want to take a chance hope you have good experience with them.
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  36. #36
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    Glad you're a god that decides "customers are not for you" if they complain... Is that before or after clients put in their time, energy and effort to pursue an advertised offer... Is that it? Are you saying your company closes accounts if people complain? Does that also hold true for people that use "too much transfer on an unmetered port" (ethically, it is not possible: but not all service providers are ethical as we know)?

    kinda like this situation? http://www.webhostingtalk.com/showthread.php?t=1325698

    PS: Those are examples of people complaining about ISSUES CAUSED BY THE SERVICE PROVIDER (aka You and those that work on your behalf): issues like a server being down (caused by data center staff) and/or a server not setup in the time as quoted (in more serious businesses where quotes mean something this would have been remedied for the customer before they complained publicly).

    But you're right, for those peanuts you charge: what else are people supposed to expect. And with the attitude of "I'll terminate these clients because they complain about my flaws and publicly posts them: instead WI/DataShack learning from these issues you bury them so nobody else will know instead of just fixing them", you won't be accepting clients for long... ... ... If you think you're a god that can do whatever, I think Yahoo! thought the same once upon a time when they were proudly the largest website on the Internet... How are they now? How do you think they will be in 10 years? 20 years?

    Quote Originally Posted by WII-Aaron View Post
    Or maybe I decided that we're not the provider for this customer and it's better to cut him lose now and get the next person online?
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  37. #37
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    That link you post is clearly a troll customer. Who seriously puts in 100 ticket requests? Most hosting providers I don't put in more than 10 tickets in a decade.
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  38. #38
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    I dunno whether he was exaggerating or crazy, it makes no difference that I bet he would have stopped messaging if his problem was resolved in 1... If anything, 100 tickets towards WholesaleInternet/DataShack speaks more to the ignorance of the service provider than how frantic (maybe because his business means something to him) the client is at not getting a helpful response from the provider... Once upon a time, when I was just a teenager, I've had servers go down in a facility and opened multiple tickets after no response on them with an hour between tickets... I just expect a datacenter to reply promptly during business hours and a reasonable amount of time after business hours :| It is a business that makes it's money off keeping a computer plugged into power and internet, it's not so hard :| You're right, most hosts don't put in more than 10 tickets in a decade, assuming they get replied to... I really don't think the service provider replied to the first one, I think one of the omnipotent folks at the datacenter determined they were too important to reply to such an insignificant customer...

    I could totally comprehend some kid sending ticket after another if their box was taken down and nobody is replying to why their service is inaccessible and the kid has paying customers on that server...!!! But for the service provider to say "We have a right to take you down, not care about your tickets and then tell you to beat it"... all after the service provider is the one who took the service down and didn't reply to tickets...? Sorry, but in the world I live in: I don't get to take peoples' money then disable their service only to terminate them after they complain; but then again, I don't feel like I have been entitled by God to invade foreign lands for personal gain (anything for cheap pump prices and soft drinks; WMDs? what was the excuse for the 70+ nations before that? ALL BS), unlike the American people. The American Way: shut up and do what they say or die (well, in this case, killing of the server, lol). [How long do you think this is going to last?]

    Quote Originally Posted by petrushka View Post
    That link you post is clearly a troll customer. Who seriously puts in 100 ticket requests? Most hosting providers I don't put in more than 10 tickets in a decade.
    Last edited by netdude; 12-07-2013 at 02:27 PM.
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  39. #39
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    Quote Originally Posted by netdude View Post
    I dunno whether he was exaggerating or crazy, it makes no difference that I bet he would have stopped messaging if his problem was resolved in 1... Once upon a time, when I was just a teenager, I've had servers go down in a facility and opened multiple tickets after no response on them with an hour between tickets... I just expect a datacenter to reply promptly during business hours and a reasonable amount of time after business hours :| It is a business that makes it's money off keeping a computer plugged into power and internet, it's not so hard :| You're right, most hosts don't put in more than 10 tickets in a decade, assuming they get replied to... I really don't think the service provider replied to the first one, I think one of the omnipotent folks at the datacenter determined they were too important to reply to such an insignificant customer...

    I could totally comprehend some kid sending ticket after another if their box was taken down and nobody is replying to why their service is inaccessible and the kid has paying customers on that server...!!! But for the service provider to say "We have a right to take you down, not care about your tickets and then tell you to beat it"... all after the service provider is the one who took the service down and didn't reply to tickets...? Sorry, but in the world I live in: I don't get to take peoples' money then disable their service only to terminate them after they complain; but then again, I don't feel like I have been entitled by God to invade foreign lands for personal gain (anything for cheap pump prices and soft drinks; WMDs? what was the excuse for the 70+ nations before that? ALL BS), unlike the American people.
    God seems to get brought up a lot in these last two replies....think he's pretty irrelevant when tieing him into the hosting industry. That also goes for "WMDs". No one cares, let's stick to the topic without all of these far fetched analogies.

    Anyways, in terms of the so called 100 ticket person, fortunately a lot of hosts would be gone with that kind of scenario. If it was a teenager like you used in another analogy that could be an issue too since many hosts require you to be 18 years of age or older (or if it's game hosting, the age for the game).

    The backup and project servers I've grabbed from Aaron (WS) were rapid deployments back when I bought them and haven't had an outage yet. :/
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  40. #40
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    I'm not from the entitled race of people that seems to think they can do anything on this planet: including terminating clients that complain about the faults of a service provider and genocide across 70+ nations... You're right, the average American doesn't care about anything but themselves: the economy is rewarding them accordingly...

    I'm glad no one cares. It is easier to force change on the ignorant They're stupid, they'll just go along with anything... but not everybody is..

    100 ticket scenario... a lot of hosts would be gone in that scenario? I contend it says more about the service provider than the client: they'd rather silence the one who brings a problem to light than solve the problem. I contend only a certain type of service provider would silence the client: the kind that hides their problems rather than solves them. Anything is okay so long as future clients can't see the problems, right?? :|

    Quote Originally Posted by Dedispec View Post
    That also goes for "WMDs". No one cares, let's stick to the topic without all of these far fetched analogies.
    Last edited by netdude; 12-07-2013 at 02:41 PM.
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