Wanted: Software Developer with a Passion for Customers (Pittsburgh, PA)
InterWorx is a Pittsburgh, Pennsylvania-based web hosting software development company with worldwide hosting and software partners. InterWorx develops advanced web hosting management software with an emphasis on providing highly scalable and reliable multi-server hosting solutions.
This position is for a full time, salaried, Software Developer working on site at our offices in Pittsburgh, PA (no telecommuting).
The primary responsibility of this position is to work closely with our support team to make our products as awesome as possible for our customers. Specifically, this will include:
Identifying and fixing bugs found through the support system and submitting them to be included in the next release.
Providing technical support for customers with advanced issues.
Working with our other developers to implement features requested by users.
Given the dual role of doing both software development and technical support, the Software Developer will be in a unique position -- they will be very close to our customers and also have a great deal of latitude and ability to do things to directly improve our customers’ experience with our products. The ideal candidate will be excited about this dual role, must enjoy working with customers, and will have a drive to deeply understand our customers’ needs and perspectives.
Since the Software Developer will be an active member of both the support and development teams, he/she will be required to be on-call during certain times throughout the year to cover support. For entry-level applicants, we are willing to train the right candidate.
The right candidate will have the following qualities:
Expert-level knowledge of PHP
Experience debugging issues at Linux command line
Excellent Interpersonal Skills
Customer Service Skills
A demonstrated track record of being a "doer" -- a self-starter capable of overcoming obstacles in order to get the job done.
Salary is negotiable with health and other benefits after 90 days. Nights and weekends may be included in your scheduled shifts, but the shifts are fairly stable once scheduled.
When applying, please elaborate on why you’re passionate about customers. Also, please elaborate on your PHP experience, giving specific examples of projects you have worked on. Be sure to include your resume and cover letter.