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  1. #1
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    GoDaddy Offers cPanel & CloudLinux in Web Hosting Overhaul

    http://www.webhostingtalk.com/showthread.php?t=1324056

    This would essentially make cPanel more or less a monopoly in hosting control panels.

    With most EIG brands already using cPanel and now GoDaddy.

    How big a deal is this for them!

  2. #2
    I think it's great. This will make it much easier for the constant flow of unhappy godaddy ex-customers to transfer to our servers.

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  3. #3
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    Good for us for transferring, also good for us because they will find bugs and help make CloudLinux and cPanel beter software.

  4. #4
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    well that's one way to look at it

    but if they play the price game - like they do with domains. Imagine the number of sites that they may get migrated TO them... with cPanel its just going to be so much easier.

    also companies like media temple that they recently acquired can now offer cPanel

  5. #5
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    Quote Originally Posted by LD_We View Post
    well that's one way to look at it

    but if they play the price game - like they do with domains. Imagine the number of sites that they may get migrated TO them... with cPanel its just going to be so much easier.

    also companies like media temple that they recently acquired can now offer cPanel
    Most people who have a clue don't choose web hosts such a Godaddy. They target the people who aren't computer-friendly and buy things by watching the tv ads.

  6. #6
    Quote Originally Posted by LD_We View Post
    ...but if they play the price game - like they do with domains. Imagine the number of sites that they may get migrated TO them... with cPanel its just going to be so much easier.
    I actually hope they do this. There is absolutely no better way for one of our customers who isn't sure why they are paying us more money for hosting to understand this than to switch to godaddy and experience first-hand what less money buys.

    In fact, we regularly advice anyone who asks why they should pick us instead of godaddy to go ahead and signup with godaddy. Then we tell them we'll be happy to migrate their site to our servers whenever they are ready to switch.

    Most of them call us within a few months.
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  7. #7
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    Quote Originally Posted by stablehost View Post
    Good for us for transferring, also good for us because they will find bugs and help make CloudLinux and cPanel beter software.
    I couldn't agree more!

  8. #8
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    I guess cPanels partnership with WHMCS will also help GoDaddy - from the looks of it they have been trying to get into the reseller market. We may see a lot of GoDaddy Hosting modules available in WHMCS now. I think they just have the domain registrar module now.

  9. #9
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    I think it's great. This will make it much easier for the constant flow of unhappy godaddy ex-customers to transfer to our servers
    I like that
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  10. #10
    Quote Originally Posted by LD_We View Post

    This would essentially make cPanel more or less a monopoly in hosting control panels.
    lets not get carried away. godaddy is offering it as an option to their customers. you know, for that x% who insist on having cpanel. We added cpanel for this exact reason. 90% of our customers loved our existing platform, but, there was always that 10% who always asked about cpanel and wanted cpanel specifically, so, we added it as an option. Im sure godaddy (on a much larger scale obviously), looked at this the exact same way

    also, hard to be a "monopoly" when 50% of the market is Windows based, and cPanel/WHM doesnt support windows.

    With most EIG brands already using cPanel and now GoDaddy.
    EIG acquired several brands using cPanel - this is true. but, their primary platform is Parallels PBA Enterprise based. One of the main benefits of using PBA enterprise is that you can acquire companies, running different platforms (ie cpanel), and integrate them into your central PBA management/billing/service delivery platform engine

    What I will be curious to see, is after EIG finishes migrating/consolidating their recently acquired brands, into their existing brand - will their new signups be on their PBA system, on cpanel (integrated with PBA) - or, most likely - will they look at godaddys move here and offer both options

    How big a deal is this for them!
    I personally think this is a HUGE deal for cpanel. it takes them from a niche type of control panel solution, to something mainstream and necessary in this business. When you see the godaddy's say - we need a cpanel option, you know the bottom line impact of not having such an option is significant (likely in that 5-10%) range. So, I think cpanel has certainly moved out of being a niche offering and into the mainstream. very exciting for them Im sure

  11. #11
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    Quote Originally Posted by mrzippy View Post
    I think it's great. This will make it much easier for the constant flow of unhappy godaddy ex-customers to transfer to our servers
    Cheers to this. That is, if they haven't stripped the backup wizard from their branding or put some other jacked up restriction in place to make leaving them twice as tough. I can imagine them doing something the directory structure or something along those lines. On the other hand, I've shown some of the small businesses in my office building how I could use certain wget flags to create a near-complete mirror of their site without them knowing, so who knows how this is going to play out, really.

    I have a lot of other opinions about this, but the amount of four-letter words I'd need to adequately describe my feelings, would get me suspended.

    For the shared hosting folks -- if you do start taking on GD refugees, please, just inspect any backups a customer gives you if you're not already. Who knows how many places they've been. If GD's hosting account transfer procedures are anything like their domain transfers, a lot of people are unknowingly headed for the hurt locker.
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  12. #12
    Hello All,

    I'm the new GM of Hosting at GoDaddy & glad to be joining you as part of the hosting community on WHT. Great thread and very understandable given much of GoDaddy’s history. GoDaddy is transforming and I’m very excited about our new products and the new GoDaddy strategy. GoDaddy’s mission is all about small business… we are empowering people to easily start, confidently grow & successfully run their own ventures. We've got a new team, new marketing/ads and are doubling down on fantastic products.

    I've spent a ton of time talking to our customers and to folks in the industry and it was an easy decision for me to choose cPanel. Not only do the experienced folks know it, but I agree with you that we can work together to make the product better for all of us. Just to be clear, cPanel is our new default for Linux, not an option. We'll formally announce Plesk for Windows next week(it’s already become the default this week on Windows shared/vded/ded.) We’re using the core products with improved themes and yes we’re integrating our own Domains, DNS, SSL and eMail and we’ll be adding other capabilities and languages. Our infrastructure and new density model are very competitive & you are going to see very, very good, consistent performance at a great value from GoDaddy around the world.

    Regarding the “constant flow of unhappy ex-GoDaddy customers”… I agree that was a huge issue for us in the past. When I met many of you at HostingCon this summer, the most common thing I heard was “thanks for all the customers” What I’ll say to that is that there has been a big change in our approach and I plan to keep em’ all happy, so you’ll have to fight me for every one of them. That said, I believe in open competition and open data and thus am committed for it to be easy for customers to migrate in (and out) of GoDaddy. So any unhappy customers are all yours... it’s my goal that you won’t find many here.

    So, with that said, I look forward to the healthy competition, potential partnerships and collaboration on making the internet a better place.

    Jeff

    << snipped >>
    Last edited by Ash; 11-21-2013 at 02:23 PM.

  13. #13
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    Jeff, will existing hosting customer accounts be converted to cpanel?

    will free hosting be set up as cpanel, too?

    will the cpanel accounts have a stats package?
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  14. #14
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    Quote Originally Posted by kingjeff View Post
    Regarding the “constant flow of unhappy ex-GoDaddy customers”… I agree that was a huge issue for us in the past.
    The past?

    Try current. Still.

    PR 101: Admit to yourself and others what the issues are. And then address them, preferable fix them to the satisfaction of the audience. Trying to whitewash it as "the past" is BS. That'll work on John Q. Customer the dipstick, but it won't work on most of us here at WHT, or in other professional capacities.

    I'd be very pleased to Godaddy improved. But it has a long, long way to go. A good start would be more money spent on infrastructure, less on stupid Super Bowl ads. Servers matters, titties don't.

    Then maybe you can stop overloading servers, and using a crippled control panel. cPanel is a nice start ... but is it? The EIG brands cripple their cPanel, while others like Site5 add to its functionality. Which will you be? Because a crippled cPanel fools no one.
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  15. #15
    Quote Originally Posted by kingjeff View Post
    I'm the new GM of Hosting at GoDaddy & glad to be joining you as part of the hosting community on WHT.
    Hi Jeff,

    Welcome to WHT!

    I must say I enjoyed your introduction post. It sounds like you have a good understanding of the industry, and I'm excited to see you here.

    My sincere hope is that you will become an active and contributing member of this community. When your post count hits 100, don't forget to collect your official welcome basket.

    Cheers!
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  16. #16
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    Quote Originally Posted by cartika-andrew View Post
    lets not get carried away. godaddy is offering it as an option to their customers.
    Possible, but from what I read here: http://www.thewhir.com/web-hosting-n...osting-updates

    I was kind of led to believe they would move completely to cPanel

    Quote Originally Posted by cartika-andrew View Post
    also, hard to be a "monopoly" when 50% of the market is Windows based, and cPanel/WHM doesnt support windows.
    true, linux hosting control panel may have been more accurate?

    Quote Originally Posted by cartika-andrew View Post
    I personally think this is a HUGE deal for cpanel.
    Yup, thats what I was going for with this thread. I'm really excited for them, they are a really good solution.

  17. #17
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    Get ready for more more hosting acquisition melodrama. This moves sets up Godaddy to acquire a truck load of brands. It's going to be EIG on steroids.
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  18. #18
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    The train ride gets more interesting every year.


    Quote Originally Posted by cartika-andrew View Post
    What I will be curious to see, is after EIG finishes migrating/consolidating their recently acquired brands, into their existing brand - will their new signups be on their PBA system, on cpanel (integrated with PBA) - or, most likely - will they look at godaddys move here and offer both options

    From the last few hosts that EIG has acquired, the panels have remained the same. I believe Netfirms was an exception although they weren't cpanel.




    Quote Originally Posted by NexDog View Post
    Get ready for more more hosting acquisition melodrama. This moves sets up Godaddy to acquire a truck load of brands. It's going to be EIG on steroids.

    I'm betting on the complete opposite, or a possible white flag within 2 years.

    EIG owns a majority of the majors, which would leave GoDaddy chicken scratch. Since HG is now on lockdown, what other major host is left to acquire....or as some would say, sloppy seconds...not to insult other hosts, but if EIG is going for the $100-$250 million dollar plate dinners, why chase the $50 condiments.

    As much as we knock godaddy, someone said "hmmm, if people are now running from our main competitor, why not make it easier them move their accounts".

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  19. #19
    Quote Originally Posted by stablehost View Post
    Most people who have a clue don't choose web hosts such a Godaddy. They target the people who aren't computer-friendly and buy things by watching the tv ads.
    Agreed, who have a experience with godaddy will never choose godaddy again.

  20. #20
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    This is going to be interesting As someone mentioned, - good for debugging of cloudlinux and cpanel as well. I am also interested in the price tag godaddy puts on this, with their aggressive coupon strategy this might come out pretty cheap.

    The main concern here is the support. Will godaddy step up it's game here? People need live chats, up to 1hour ticket responses, on phone tech support, etc. It's still far from it.
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  21. #21
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    I was reading about godaddy acquisitions etc and came across this rather old article: godaddy.com/news/article/go-daddy-opening-a-seattle-office.aspx

    I think that's quite an impressive lineup of new talent.


    • Chief Architect Arnold Blinn, 17-year Microsoft veteran, 25 patents issued and another 25 pending in electronic commerce, digital rights management, photo manipulation and other online services. Blinn is the founder and architect of eShop, one of the Web’s first and most successful early eCommerce businesses, which was purchased by Microsoft in 1996. Since then he has served as Partner Architect and incubation leader for some of Microsoft’s most innovative products, including Xbox Live, Windows Live and MSN.

    • CTO & EVP Platforms Elissa Murphy was Yahoo! VP of engineering for cloud services and helped lead Yahoo to be a force with code contributions for the latest version of Hadoop. She also spent 13 years at Microsoft and began her technology career in computer security with 5th Gen Systems and the Norton Group, a division at Symantec responsible for Norton Antivirus and other Norton products. Murphy brings expertise in global-scale platforms, big data and predictive analytics. She was recognized as one of the Top Women in Seattle Tech by TechFlash and currently has 14 patents issued, with another 19 patents pending.

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    • EVP eCommerce Phil Bienert joins from AT&T, where he led the online marketplace as SVP Consumer Digital Experience. He provides broad leadership and end-to-end customer expertise in product marketing, sales, service, design, strategy, social media, technology and operations. Bienert also led Customer Experience at CitiGroup after spending his early career at Volvo and Ford Motor Company driving brand and consumer product strategies.

    • SVP Design and User Experience Rick Eames, worked for Microsoft most recently and Apple previously. He will focus on revamping Go Daddy’s design architecture.

    • VP and GM Domains Mike McLaughlin joined from eBay where he helped build eBay Motors into the world’s largest online automotive marketplace. Most recently McLaughlin was COO at Glyde, a leading marketplace for buying and selling consumer electronics.

    • Distinguished Engineer Scott Isaacs was a Microsoft developer best known for the development of Dynamic HTML, which is at the core of what is commonly termed Ajax.

    • VP and GM Site Builder Products Raj Mukherjee previously led the Google SMB application business, after a successful career at Microsoft. He is overhauling Go Daddy’s website design and eCommerce offerings.

    • Head of Commerce Sandeep Grover is a former Amazon Product Lead and now oversees Go Daddy’s eCommerce offerings, including Quick Shopping Cart.

  22. #22
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    I do not like monopolies.

    Lite Speed is a good example of something getting out of control in the hosting market. YES, I understand why host use it. But Lite Speed has a censorship policy.... ie.... No adult content.

    http://www.sociallyuncensored.eu

    You can clearly tell this is not a porn site. We're just a community where people talk about anything and everything. And yes, once in a while, someone will post a nude.

    I don't think web servers should go into policing the Internet. Thank god Apache doesn't. But more and more host favor Lite Speed because they can effectively cram sites in like packed fish in a can.

    So anytime something become the "norm" to an extent that it gets harder to avoid.... I call that a monopoly.

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  23. #23
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    I suspect that they are going to make it complicated/impossible to backup your site in the standard cpanel format.

  24. #24
    Thanks for the welcome guys. I look forward to the welcome basket!

    A couple of things: Our plan is to use cPanel as is and to make it easy for customers to come in (and out)
    Support is going under a change as well, 350+ reps are now 'certified' on cPanel and dedicated to hosting and our wait times are generally ~2mins.
    Agree we have work to do on tickets, as we've traditionally been phone heavy. We're staffing chat and tix up to meet the demand.

    We will be contributing to cPanel with our own capabilities and new languages (plan is for 60 countries and 30 languages in 2014).

    Would love to hear what your wish list for cPanel / Plesk is, perhaps we can collaborate here.

    Jeff

  25. #25
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    Direct Admin makes for a good alternative to cPanel

    .... Food for thought.....

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  26. #26
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    Quote Originally Posted by TheVisitors View Post
    Direct Admin makes for a good alternative to cPanel

    .... Food for thought.....
    That's kind of Random?

    For GoDaddy I expect the addition of cPanel is based upon the request for cpanel as they already have another system in place. They don't seem to be shopping for a control panel and honestly DA doesn't "sell" like cPanel does.

  27. #27
    Quote Originally Posted by LD_We View Post
    Possible, but from what I read here: http://www.thewhir.com/web-hosting-n...osting-updates

    I was kind of led to believe they would move completely to cPanel
    they seem to be confirming a complete move to cpanel (linux) and plesk (windows).

    I really wonder out loud why they didnt go with something like PBA and keep their flexibility to not only offer cpanel as their "default" but, also acquire hosts on any other platform and plug them in (as well as natively and centrally support windows)

    I also am wondering out loud if they will be migrating all their existing users to cpanel/plesk or keeping them on their existing platform and plugging in new signups on their new platforms



    Quote Originally Posted by 48-14 View Post
    From the last few hosts that EIG has acquired, the panels have remained the same. I believe Netfirms was an exception although they weren't cpanel.


    I'm betting on the complete opposite, or a possible white flag within 2 years.
    it could go eitherway. Im really curious to see how this plays out

  28. #28
    Quote Originally Posted by kingjeff View Post
    Hello All,

    I'm the new GM of Hosting at GoDaddy & glad to be joining you as part of the hosting community on WHT. Great thread and very understandable given much of GoDaddy’s history. GoDaddy is transforming and I’m very excited about our new products and the new GoDaddy strategy. GoDaddy’s mission is all about small business… we are empowering people to easily start, confidently grow & successfully run their own ventures. We've got a new team, new marketing/ads and are doubling down on fantastic products.

    I've spent a ton of time talking to our customers and to folks in the industry and it was an easy decision for me to choose cPanel. Not only do the experienced folks know it, but I agree with you that we can work together to make the product better for all of us. Just to be clear, cPanel is our new default for Linux, not an option. We'll formally announce Plesk for Windows next week(it’s already become the default this week on Windows shared/vded/ded.) We’re using the core products with improved themes and yes we’re integrating our own Domains, DNS, SSL and eMail and we’ll be adding other capabilities and languages. Our infrastructure and new density model are very competitive & you are going to see very, very good, consistent performance at a great value from GoDaddy around the world.

    Regarding the “constant flow of unhappy ex-GoDaddy customers”… I agree that was a huge issue for us in the past. When I met many of you at HostingCon this summer, the most common thing I heard was “thanks for all the customers” What I’ll say to that is that there has been a big change in our approach and I plan to keep em’ all happy, so you’ll have to fight me for every one of them. That said, I believe in open competition and open data and thus am committed for it to be easy for customers to migrate in (and out) of GoDaddy. So any unhappy customers are all yours... it’s my goal that you won’t find many here.

    So, with that said, I look forward to the healthy competition, potential partnerships and collaboration on making the internet a better place.

    Jeff

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    Hi Jeff

    welcome to the forums and thanks for participating !

    I find it really strange that you would be standardizing on cpanel and plesk. obviously a lot more went into this decision then I would be privy to. May I ask if you will be migrating your existing customers? or is this a move for new signups and, at least for the short term, leaving your existing customers where they are?

  29. #29
    Quote Originally Posted by kingjeff View Post
    A couple of things: Our plan is to use cPanel as is and to make it easy for customers to come in (and out)
    That's great!

    Quote Originally Posted by kingjeff View Post
    We will be contributing to cPanel with our own capabilities ...

    Would love to hear what your wish list for cPanel / Plesk is, perhaps we can collaborate here.
    This probably isn't the correct thread to do this. Here's a link to the cpanel forums, though. It would be super fantastic if you became an active community member there, too!

    (Have a look at the feature requests section, and you'll find lots of stuff people want added/changed in cpanel. Seriously, if godaddy is able to actively contribute (and make publicly available) some real-world features/changes that other cpanel users want... you will probably make a lot of friends. There's lots of features/changes that people want, but we lack the resources to make them happen.)

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  30. #30
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    Quote Originally Posted by cartika-andrew View Post
    also, hard to be a "monopoly" when 50% of the market is Windows based, and cPanel/WHM doesnt support windows.
    50% of the market is Windows? That's optimistic.
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  31. #31
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    Quote Originally Posted by mrzippy View Post
    I think it's great. This will make it much easier for the constant flow of unhappy godaddy ex-customers to transfer to our servers.

    Couldn't agree more.
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  32. #32
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    Quote Originally Posted by mdrussell View Post
    50% of the market is Windows? That's optimistic.
    +1

    IIS hovers around 20% market share as far as webservers go. Many of those webservers are running on custom setups, not the type of setup you'd be running a run-of-the-mill control panel on (eg plesk/cpanel). I suspect less than 20% of control panel enabled servers are running Windows.
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  33. #33
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    Quote Originally Posted by mdrussell View Post
    50% of the market is Windows? That's optimistic.
    I'd love for him to provide a vaild source, to cover the statement he just made.

  34. #34
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    Quote Originally Posted by cartika-andrew View Post
    also, hard to be a "monopoly" when 50% of the market is Windows based,

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  35. #35
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    Quote Originally Posted by mrzippy View Post
    I actually hope they do this. There is absolutely no better way for one of our customers who isn't sure why they are paying us more money for hosting to understand this than to switch to godaddy and experience first-hand what less money buys.
    In some cases that's true, however, the majority of small business websites get very little traffic and they do very little with them beyond using them as a brochure. You're probably targeting a different set of customers than GoDaddy has traditionally; the more sophisticated business that uses their website as a powerful business tool.

    GoDaddy is great for brochure type websites. However, their new CEO has been acquiring companies like crazy to try to expand their services to reach those businesses that have more sophisticated website needs. We'll see if they can execute on that strategy.
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  36. #36
    Quote Originally Posted by DOF|Chris View Post
    I'd love for him to provide a vaild source, to cover the statement he just made.
    Quote Originally Posted by TheVisitors View Post
    wow - fickle crowd - the point was cpanel is not a monopoly, which is valid and completely accurate. its not even close. simply too many other solutions and platforms out there that are so widely used where this isnt possible. when you include Windows, it becomes even less so. I know everyone loves cpanel, but, lets not get carried away.


    the 50% number I threw out is probably high as far as a % of total websites hosted, since the volume of low end hosting and splash page/small/parked domains is primarily done on *nix... fair enough

    if you look at the market trends though, its much closer to 50% windows use by companies/organizations

    granted, as far as number of websites hosted - completely agree - that 50% number is probably not even close to accurate

  37. #37
    Quote Originally Posted by FastServ View Post
    +1

    IIS hovers around 20% market share as far as webservers go. Many of those webservers are running on custom setups, not the type of setup you'd be running a run-of-the-mill control panel on (eg plesk/cpanel). I suspect less than 20% of control panel enabled servers are running Windows.
    I would probably have to agree with this (cause youre likely exactly right)

    what would you estimate the total number of those *nix control panel servers are running cpanel?

    I wouldnt put it much higher then 20% today. though, godaddy would certainly increase that number once it becomes their "Standard" and if they migrate all existing users over to it.

    my point was

    lets say your number is right

    20% for windows
    that leaves 80%

    I would say another 40-60% either running their own solutions (think dreamhost, goddady - as of today, mediatemple, etc), or PBA Enterprise (massive hosting providers), Plesk for Linux, etc

    whats that really leave cpanel as a % of the total market

    anyway, my only point was that "monopoly" was a little far fetched - even with this godaddy announcement - and again, I agree - certainly over emphasized the windows % with respect to the hosting market

  38. #38
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    Quote Originally Posted by cartika-andrew View Post
    I would probably have to agree with this (cause youre likely exactly right)

    what would you estimate the total number of those *nix control panel servers are running cpanel?

    I wouldnt put it much higher then 20% today. though, godaddy would certainly increase that number once it becomes their "Standard" and if they migrate all existing users over to it.

    my point was

    lets say your number is right

    20% for windows
    that leaves 80%

    I would say another 40-60% either running their own solutions (think dreamhost, goddady - as of today, mediatemple, etc), or PBA Enterprise (massive hosting providers), Plesk for Linux, etc

    whats the really leave cpanel as a % of the total market

    anyway, my only point was that "monopoly" was a little far fetched - even with this godaddy announcement - and again, I agree - certainly over emphasized the windows % with respect to the hosting market
    Of the market we compete in, the SOHO/SME type of hosting client, cPanel has 65-70% of the North American (US & Canada) market.

    Market penetration is lower in Europe.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

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  39. #39
    Quote Originally Posted by mdrussell View Post
    Of the market we compete in, the SOHO/SME type of hosting client, cPanel has 65-70% of the North American (US & Canada) market.

    Market penetration is lower in Europe.
    sorry, thats too high

    if everyone is telling me windows is 20%

    you are basically saying cpanel owns %85 to %90 of the linux hosting market in North America

    even when godaddy moves over - and assuming they move every single one of their linux domains over to cpanel - I dont think thats even close

    globally - I would still estimate a 20% overall market share

    and dont get me wrong, thats HUGE. Godaddy may push them to 25% or higher

    really impressive what cpanel has done - but, throwing out numbers like 90% of the north american market and monopoly is simply way out of line. I would think parallels has plenty to say about this - and thats forgetting all of the other options, inhouse solutions, etc, etc

  40. #40
    Quote Originally Posted by mdrussell View Post
    50% of the market is Windows? That's optimistic.
    Probably closer to half that at a guess.

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