My friend has reseller hosting at hostgator. All his sites seems to be down for few hours... Anybody in such situation?
Their chat wait time is around 30 minutes.
This has been going on for a while now as they're migrating from SoftLayer to Provo Utah still.
Does your friend have recent backups? I have heard of some data being lost here & there.
I did a migration the other day, servers went down (Texas), person was told a RAID array failed, when they came back up, the IP then went to Provo (Utah) - sounds like "hardware failures" is being used to cover up migrations, still.
My hostgator sites have been down for 24 hours now and they have no eta. Supposedly, they may be back up in 12 hours!!! DO NOT EVER EVER EVER USE HOSTGATOR. They are completely unreliable and will not help you.