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  1. #1
    Join Date
    Mar 2011
    Location
    Paris, France
    Posts
    16

    cloudflare.com - negative review

    I have Pro account at cloudflare.com ($20/mo)
    I have few questions for a support, need help with my account.
    I've written ticket 2 days ago. Still have no answer
    Is there any support? Or everybody is "dead"?
    I think, cloudflare.com have no support at all.
    Negative review!

    I think, with such "support", there is no sense to use their servises..

    I know, guys from cloudflare have accs on WHT, hope that they will read this ..


    Saxad.

  2. #2
    Join Date
    Jul 2011
    Location
    SriLanka
    Posts
    2,073
    In which case you need support? May be some member in forum can help you till they answer...
    LankaPartnerHost.Com
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  3. #3
    Join Date
    Jun 2011
    Posts
    2,286
    Have you logged into your CloudFlare account to check the ticket status? You may not have received an email notification for whatever reason.

    Seems highly unlike CF to be waiting for this long. I've opened tickets in the past and had responses within a few hours.


    @damoncloudflare

  4. #4
    Join Date
    Mar 2011
    Location
    Paris, France
    Posts
    16
    Yes, I have. Maybe because of weekend, I don't know
    Hope, that tomorrow they will be online

  5. #5
    Join Date
    Nov 2010
    Location
    San Francisco, CA
    Posts
    899

    Post Hi,

    Quote Originally Posted by saxad View Post
    Yes, I have. Maybe because of weekend, I don't know
    Hope, that tomorrow they will be online
    Sorry about that. We only have limited coverage on the weekends at this time, unless the domain is on a Business or Enterprise plan (we are working on adding additional staffing, however, to provide more coverage). It is likely someone will be getting to your ticket today.
    CloudFlare Community Evangelist

  6. #6
    Join Date
    Mar 2013
    Posts
    1,294
    I am not a cloudflare fanboy either, their "down" page was showing anyway.

  7. #7
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,303
    Quote Originally Posted by gingir View Post
    I am not a cloudflare fanboy either, their "down" page was showing anyway.
    Have you tried in recent time.
    Try with minimum security level on a test website.
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  8. #8
    Join Date
    Mar 2013
    Posts
    1,294
    Quote Originally Posted by ravi_9793 View Post
    Have you tried in recent time.
    Try with minimum security level on a test website.
    What's the default?
    I might have missed that option.
    I am not using it anymore but I will give it another go in the future.

  9. #9
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,303
    Quote Originally Posted by gingir View Post
    What's the default?
    I might have missed that option.
    I am not using it anymore but I will give it another go in the future.
    I think default security level is medium. But sometimes CloudFlare security may be a problem and block few genuine traffic. So, its good to keep security level to Low
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