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  1. #1
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    Fast + Good Security + Reasonable cost

    So I need a host who will be fairly fast on loading php / mysql (for a forum).

    pingdom.com should record an average around 585 ms. I use my own CDN for most of files, so most of this will be loaded on the CDN. That number I got was not out of thin air, but rather the average of my current cost with the cdn in use.

    I need someone who is good on security (important)

    And someone who is not going to bleed my wallet (reasonable price around $30)

    Site currently uses only 30 GB of bandwidth
    Site size is currently only 4 GB of disk space

    Additional requirement is 4 system links (or 1 system link). The point of this is for static content to tie 2 domains together (without using twice the space), for a true cookie-less domain name.

    edit: mild adult friendly is a plus. We're not a porn site, but from time to time someone does post a tasteful nude.
    Last edited by TheVisitors; 11-16-2013 at 11:07 AM.

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  2. #2
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    Do you need a specific location? What about control panel?

  3. #3
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    Quote Originally Posted by Ethernet Servers View Post
    Do you need a specific location? What about control panel?
    Location no longer matters (although off shore is always preferred).

    A basic control panel would be nice (I can do without it myself, but someone else is a little dependent on it).

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  4. #4
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    Quote Originally Posted by TheVisitors View Post

    And someone who is not going to bleed my wallet (reasonable price around $30)
    Just to be clear, is that per month or year?
    HostMantis Affordable Web Hosting
    Shared • Reseller • VPS • 24/7/365 Support • Instant Activation
    CloudLinux • CloudFlare • Softaculous Premium • Multi PHP • cPanel
    Also offering Windows Hosting with Plesk 12 • Multi PHP • MSSQL • ASP.NET

  5. #5
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    You will be ok on a shared Linux account.
    Your requirements are easy, so you can head over to the offers section and pick a provider up from there.
    Send them an e-mail or head over to their live chat, you will be able to judge their reliability and if they are user friendly and available.

  6. #6
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    Quote Originally Posted by HostMantis View Post
    Just to be clear, is that per month or year?
    LOL That's a funny question.

    That is per month (obviously).
    Would not reasonably expect a good host to charge that per year (that would be unreasonable)
    Last edited by TheVisitors; 11-16-2013 at 01:50 PM.

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  7. #7
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    for your budget, It Sounds like an easy task for a light Virtual Machine.
    which control panel would your buddy prefer? , I Suggest DirectAdmin, it's cost effective , simple and easy point and click for all tasks.
    beast5.com © - Managed Hosting Solutions 2004 - 2016

  8. #8
    Linode VPS should be a good solution for your needs.

  9. #9
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    Quote Originally Posted by beastserv View Post
    for your budget, It Sounds like an easy task for a light Virtual Machine.
    which control panel would your buddy prefer? , I Suggest DirectAdmin, it's cost effective , simple and easy point and click for all tasks.
    If you can find one with 2 GB with a control panel for around $30

    I'd rather stick to shared or shared plus or resell account for this reason. While my site alone would not use those resources, I find most control panels do (that is also why every control panel recommends the minimum of 2 gb).
    Last edited by TheVisitors; 11-17-2013 at 12:35 PM.

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  10. #10
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    Quote Originally Posted by r0cker View Post
    Linode VPS should be a good solution for your needs.
    Would be above the budget before even adding a control panel.

    I'm looking more into a good shared or shared plus or resell account at this time.

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  11. #11
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    How do we define speed?

    Well for starters see the attached screen shot. Takes 10 seconds to load an image not on our CDN network. The file is only 2 kb.

    We have made zero changes to our site in almost a month. Everything was working flawlessly and we could not be happier.

    And now we're lagging.

    I'm now making changes left and right, in an attempt to migrate as much of our site onto the CDN (things which were not on the CDN before).

    And our traffic has not gone up. In fact with things being slower and it being the weekend, our traffic has gone down. Yet is takes 5 seconds for our favicon.ico to load (I'm going to be migrating that to the CDN as well)

    ^ This is not what I call speed or dependability.

    Speed is fast load and dependability is when I make no changes and things remain the same.
    Attached Thumbnails Attached Thumbnails Screenshot from 2013-11-17 120148.png  

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  12. #12
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    Your forum doesn't even load for me.
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  13. #13
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    Quote Originally Posted by kpmedia View Post
    Your forum doesn't even load for me.
    Well before I go blaming my host for that one



    PHP Code:
    <limit GET POST PUT>
    deny from 0.
    deny from 10.0.0.0
    /8
    deny from 172.16.0.0
    /12
    deny from 192.168.0.0
    /16
    deny from 169.254.0.0
    /16
    deny from softlayer
    .com
    deny from userdns
    .com
    deny from zuesdns
    .com
    deny from 66.203.195.50
        Deny from 208.50.101
    .
        
    Deny from 78.234.5.2
        Deny from 98.150.108.228
        Deny from 69.41.14.215
        Deny from 64.124.98.10
        Deny from 64.125.188.25
        Deny from 64.124.203.72
        Deny from 8.28.16
    .
        
    Deny from 91.121.
        
    Deny from 77.222.61.
        
    Deny from 74.63.250.
        
    Deny from 27.159.223.
        
    Deny from 94.23.
        
    Deny from 89.185.228.
        
    Deny from 95.87.220.
        
    Deny from 69.94.34.
        
    Deny from 221.132.34.
        
    Deny from 114.33.237.
        
    Deny from 184.169.163.
        
    Deny from 69.162.68.
        
    Deny from 91.102.118.
        
    Deny from 27.54.93.
        
    Deny from 198.57.208.
        
    Deny from 142.4.215.
        
    Deny from 79.142.67.
        
    Deny from 65.111.165.
        
    Deny from 69.175.78.
        
    Deny from 37.59.47.
        
    Deny from 201.10.113.
        
    Deny from 1.234.27.
        
    Deny from 123.30.50.
        
    Deny from 89.221.250.
        
    Deny from 202.43.169.
        
    Deny from 41.210.123.
        
    Deny from 173.54.107.
        
    Deny from 69.169.94.
        
    Deny from 188.165.
        
    Deny from 93.185.106.
        
    Deny from 118.98.223.
        
    Deny from 200.63.102.
        
    Deny from 84.127.22.
        
    Deny from 151.28.208.
        
    Deny from 176.194.133.
        
    Deny from 213.184.242.
        
    Deny from 27.153.229.
        
    Deny from 72.47.196.
        
    Deny from 109.199.242.214
        Deny from 208.27.69.9
        Deny from 86.83.234.160
        Deny from 103.3.223.91
        Deny from 81.149.190.176
        Deny from 213.125.223.202
        Deny from 46.120.100.248
        Deny from 188.49.63.110
        Deny from 199.229.249.187
        Deny from 37.77.162.130
        Deny from 80.192.66.108
        Deny from 84.25.70.100
        Deny from 37.221.160.158
        Deny from 209.140.28.124
        Deny from 212.227.18.17
        Deny from 178.119.213.35
        Deny from 85.246.12.149
        Deny from 91.236.116.119
        Deny from 81.157.96.215
        Deny from 213.100.101.109
        Deny from 112.198.77.40
        Deny from 216.38.8.177
        Deny from 204.45.133.74
        Deny from 71.245.243.98
        Deny from 212.227.18.17
        Deny from 188.223.209.72
        Deny from 109.255.36.134
        Deny from 86.19.152.228
        Deny from 71.6.203.27
        Deny from 184.168.116.128
        Deny from 151.27.123.198
        Deny from 65.55.24.237
        Deny from 157.
        Deny from 81.144.138.34
        Deny from 111.73.46.4
        Deny from 186.222.83.11
        Deny from 60.234.45.151
        Deny from 157.
        Deny from 82.170.182.160
        Deny from 82.169.246.22
        Deny from 64.14.78.96
        Deny from 86.156.146.50
        Deny from 85.59.38.177
        Deny from 81.144.138.34
        Deny from 157.55.36
    .
        
    # added 2013/09/02
        
    Deny from 8.28.16.
        
    Deny from 27.159.233.63
        Deny from 50.9.101.245
        Deny from 61.189.22.137
        Deny from 64.124.203
    .
        
    Deny from 74.217.148.
        
    Deny from 78.85.18.135
        Deny from 89.31
    .
        
    Deny from 109.108.163.154
        Deny from 110.85.115.183
        Deny from 120.37.208.95
        Deny from 120.37.210.111
        Deny from 120.43.4.142
        Deny from 120.39.23.174
        Deny from 124.243.124.206
        Deny from 150.70.64
    .
        
    Deny from 150.70.75.
        
    Deny from 150.70.172.
        
    Deny from 174.127.133.
        
    Deny from 200.98.197.
        
    Deny from 204.13.66.21
        Deny from 207.241.226.91
        Deny from 208.50.101
    .
        
    Deny from 221.206.105.219
        Deny from 183.61.245
    .
        
    Deny from 190.199.229.235
        Deny from 207.241.237
    .
        
    Deny from 82.165.136.
    </
    limit
    If you're somewhere in this list....

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  14. #14
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    I'm not listed.
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  15. #15
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    Quote Originally Posted by kpmedia View Post
    I'm not listed.
    Really? That is interesting. What do you end up seeing?

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  16. #16
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    It loads now.
    Earlier it didn't. I waited at least 5s, and I just close the window when it did nothing.

    An error like this points to CPU or RAM in most cases. Is it Virtuozzo or OpenVZ?
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  17. #17
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    Quote Originally Posted by kpmedia View Post
    It loads now.
    Earlier it didn't. I waited at least 5s, and I just close the window when it did nothing.

    An error like this points to CPU or RAM in most cases. Is it Virtuozzo or OpenVZ?
    If your browser closed on you, that is something on your end.

    This is a shared hosting account.

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  18. #18
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    I closed the tab after it didn't load. The forum didn't load.
    Who's the host?
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  19. #19
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    Quote Originally Posted by kpmedia View Post
    I closed the tab after it didn't load. The forum didn't load.
    Who's the host?
    Ah, I misunderstood you. I thought you were trying to say that your browser closed on you.

    At this time I'm not going to name the host.

    This seems to be the only issue we ever had with them (thus far) and I would not want to drag their name through the mud simply because of 1 issue that is being looking into.

    Though I am frustrated at the length of the issue.

    I'm also a little frustrated that like many shared host, they were originally quick to suggest it maybe on your end. I know why that happens, because a lot of people are quick to blame a host when it really is on their end. But I always take steps to rule myself out first. Then when I do rule things out, I try to fix things myself first, before going to a host with an issue.

    So I understand why host do that... But it really p*** me off when this is the first response of questioning when you've waited X amount of time to get a reply in the first place, only to realize you now must go through the "process".

    Any ways.... As I said, this is only the 1st true issue I've had with them. And I wouldn't want to name them simply because of 1 issue.
    Last edited by TheVisitors; 11-17-2013 at 03:07 PM.

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  20. #20
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    This however had me concerned and what originally started my investigation

    When I noticed things were acting slower, I did some digging and had found an IP address added to the "remote sql" host list. It's not something in house so with the site being slower and an odd ip being added to MySQL ..... I was very concerned.

    This is their reply.

    As for the remote MySQL host being added - I've done some research and the IP 66.203.195.50 was actually added a while back as a MySQL remote host by another support agent from a legitimate request from another client. (From a client has been with us for many years - there is no malicious intent here).

    As for why that IP showed up under your specific account - it looks like the support agent added the IP via the "Additional MySQL Access Hosts" within WHM as opposed to the user's cPanel account, so it proliferated to all cPanel accounts (this actually makes no difference since the user has access to the whole MySQL server anyway).

    So there is no cause for alarm here - and likely just some confusion on our end. I apologize if it caused you any unnecessary stress... but at least we've gotten to the bottom of the issue.
    My site is owned between myself and 3 others. There is a lot of talk among ourselves on what to make of this. Some of it "ok" and some of it "concerning"

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  21. #21
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    Attached is all the photos which are still hosting on "X host" and not our CDN network. The photos are small, no bigger than 2 - 3kb. Yet it took 1/2 a minute to load them (with an average of 5 - 10 seconds each photo).

    This was taken on the back end, which has no other scripts or users, just me alone.

    And while we have already established that this is not something on my end, because it is indeed affecting all our users who access the site, the link here shows you my speed test from a server much further from yours (at 2450 miles away)

    http://stage.results.speedtest.comca.../352456664.png

    For arguements sake, this one shows my person speed within Montrιal, Canada, which is the same location as the server.

    http://www.speedtest.net/result/3108237084.png

    This is what one of my members told me and I agree with them.

    "Ok. Today's run down.
    The site is sporadic if the fact that some parts load fast and some parts are still loading slow. I have noticed that a couple of peoples avatars are missing. Sveiki's comes to mind here. The site seemed faster yesterday than it does today. There is also a few second lag in the rating system from the time of click to the time of it posting. Clicking on a members name also presents the same lag before the window pops up. "
    This is what we're noticing. Something will move fast, then slow, then fast again. Even now on a Sunday evening, at 11:33 Pm, when most people are offline going to bed so they can work Monday morning.
    Attached Thumbnails Attached Thumbnails Screenshot from 2013-11-17 23:14:08.png  

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  22. #22
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    Either the host is slow.
    Or it has CloudLinux and the site is using too many resources for some reason.
    Understand that hack attempts can hit resources hard.

    If I knew who the host was, I could tell you which it is, with some degree of accuracy.
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  23. #23
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    Quote Originally Posted by kpmedia View Post
    Either the host is slow.
    Or it has CloudLinux and the site is using too many resources for some reason.
    Understand that hack attempts can hit resources hard.

    If I knew who the host was, I could tell you which it is, with some degree of accuracy.
    They claim there was no hack (as stated in the quote above) and that the remote IP added was their own error. But I do find it concerning.

    We have not change anything that would cause our site to use more resources. And from cPanel's stats (for what they are worth), our resources are actually low.

    In fact, being that this is a weekend, our traffic is actually down. Yet the site was getting slower.

    We have been completely stratified with their services for the past 6 (going onto 7) months. It is only until now (this Friday) that things seem to have come to an impasse.

    The one change I have been making left and right since this has started, is migrating all that we can to our CDN. I would say that almost 70% of our site is now on the CDN. Leaving really only the php files and database on their server.

    Which is ironic, because until this, it was our photos that we taking a long time to load. And of course now that 90% of those are all on the CDN, there is improvement.

    So if i had to guess I would say, slow host. But I'm reminded that the past 6 1/2 months everything was fast. So I do not know what they have changed (since we had changed nothing until now), that would cause this.

    I'm not yet ready to name the host yet publicly. As they seem to be still answering support and investigating.

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  24. #24
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    I almost felt insulted when I got this ticket reply.... When you see my reply, maybe you'll understand

    Agreed Adam - there shouldn't be a need to move anything off our servers.

    If there is a performance issue it is as concerning to us as it is to yourself, so we will definitely work with you to resolve this. As you can appreciate these things can be quite difficult to diagnose, so it might take some time, but I'm confident we'll get to the bottom of it.

    I know you've already provided this to us before, but if you could give me a couple of pages or images that are having load time issues we will continue to investigate. Some of our technicians aren't in until Monday morning so we'll be able to step up the effort then.
    Here is my reply...... (I edited out the web host's name)

    At this time, in order to recover the issue we were having, for as long as we were having it, about 80% of our whole site is on the CDN. The is only a total of 16 small photos being served on "X host" (for a collective total size of 15 kb max). I could not give you an accurate page to look at this moment on the public face of our site, because of the changes we made to resolve this issue.

    That is not a good thing (and reflects poorly on you that it was necessary for us to end up taking such steps & can no longer give you a point of reference). At this point, we are just about convinced that we could degrade our account plan, as we no longer believe we using what we are paying for (being that about 80% of the site is no longer running natively on your server).

    As a result, at the moment, the site is loading fine (on the front end). It is only the back end (the administrator control panel) which I can not load onto the CDN as it is designed to be run locally. As it is currently 2:36 AM and I am the only person online, that too is currently loading fine.

    We will revisit this tomorrow. But would call to your attention ticket #837292 which documents a time tonight when we could not reach the site or cPanel.

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  25. #25
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    FYI based on this latest test I've run, all the images/css files hosted on our server are actually loading faster than from your CDN:

    http://www.websitetest.com/ui/tests/...c65e7c3f0008ea

    -Support
    Your test is invalid, because if you actually bothered to look at the result, you would notice they are all running via

    cdn.sociallyuncensored.com

    You will also notice that we changed our DNS so that cdn.sociallyuncensored.com is forwarded through our CDN network.
    Hi Adam,

    I do of course realize that most of your content is loaded from the CDN, but if you click the host field and limit it to "www.sociallyuncensored.eu" you will see the few remaining images and css files that are being loaded from our servers are being loaded in a few ms at most - this has been the case for every online speed analyzer I've tried.

    -Support
    On that page, there is only a total of 5 items loading on sociallyuncensored.eu
    Thus you are comparing the results of a collective total of only 51 kb being hosting by you.

    Respectfully, this ticket will likely use more than the messurement in which you are comparing.

    Have a good night.
    I'll revisit this tomorrow when I move back some basic css that we use for a font, back to our host, as a point of reference (and of course when there is actually people online as opposed to 3:30 AM)
    Last edited by TheVisitors; 11-18-2013 at 04:34 AM.

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  26. #26
    You probably will get a good VPS in Europe or in the US for that price, be aware that cPanel or DA control panel requires licencing, which costs around $10 -$30 depending on the provider.

  27. #27
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    Quote Originally Posted by martinesdur View Post
    You probably will get a good VPS in Europe or in the US for that price, be aware that cPanel or DA control panel requires licencing, which costs around $10 -$30 depending on the provider.
    Which is why we're looking for shared, shared plus, or reseller.

    Know any good ones which are stable, fast, affordable, and don't mind maybe some adult content (we're not a porn site, but every once in a while someone does post a tasteful nude)?

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  28. #28
    As from my good experience with them, I'd recommend euro-space.net hosting services, they helped me in many cases starting from migrating accounts to the great customer support.
    However, I'm very sure you can find good deals at Shared Hosting Offers on this forum - webhostingtalk.com/forumdisplay.php?f=4

  29. #29
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    Sleep the mod?

    This is my ticket I just sent to my host....

    Sleep mode?

    I have expereinced that I am experiencing now with a different provider... We left them for this reason.... Do you have some kind of sleep mode on the server or the account, in order to maximize resource usages?

    Because here is what happens... I'll be away from the site for an hour or so. Then come back to it and it's slow for a moment. But then it will be super quick, test after test, always super quick. Then I'll leave for a while and come back & it will be slow again, but only for the first "boot".

    This kind of behavior drives traffic away and we want growth.
    @kpmedia do your research into Canspace.ca and tell me what you find. Have they been bought or sold? I know you do a lot of research into Endurance International Group (EIG) who has bought out some big players. I want to know if maybe my beloved Canada company has either changed the way they do things or are they gone to the dark side?
    Last edited by TheVisitors; 11-19-2013 at 12:10 PM.

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  30. #30
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    CanSpace Solutions || Staff

    Hi Adam,

    No there is no such features or mode on our servers. They are of course active 24/7 regardless of the site's activity. We have gotten back to this ticket throughout the night and were not able to replicate this behaviour ourselves, even after long periods of inactivity.

    That being said if there was some sort of initial slowdown (ie the first time someone accessed the site), it also would have shown up on the various speed analyzing tools we used online (ie google pagespeed and the various others we sent) the first times we used them.
    Their reply

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  31. #31
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    My reply

    No it wouldn't because if someone was visiting the site at the time it would be fast. And so during such times the test would report fast. This would happen when no one was online. And so such test would need to be done during timing.

    IF you have no such feature, I would have you now contact your upstream provider or data center and look into a network issue. We need this resolved sooner rather than later.
    ^ Since they suggested it a few ticket replies back.

    I've got 80% of my site on a CDN network at the moment. Special thanks to stylexnetworks.com who has been doing a good job on the CDN side.

    I really do love their "pay as you go" plan. And it's a real pay as you go plan, which is something I really wanted.... ie... Not one of those providers who make me pay X in advance that expires in Y time if not used. I'd think about them for hosting, but they're way over budget in that department, but they're perfect for my CDN needs.

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  32. #32
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    Their reply

    Definitely Adam... we will get in touch with them for you. The issue is we need some sort of evidence to send them - unfortunately we aren't able to replicate the issue ourselves and it's unlikely they will be able to either. It's not that they will doubt our claim, it's just that they will need something to test with to see if anything they are doing is making a difference.

    If you're able to find any sort of online analyzing tool that shows the site running slowly it would be a big help - so far we haven't been able to find one that does, but I am still looking and will escalate the issue to them as soon as I can replicate it.
    Well of course.... Because we most of our site is not even using your services any more. For us to reproduce the issue, we would have to voluntarily subject ourselves to a slow site, by moving off our CDN and back onto your services.

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  33. #33
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    their reply
    CanSpace Solutions || Staff Gotcha. Do you by chance have a subset of your site (ie a subdomain or your .net domain) that isn't on the CDN? Or if not, is there perhaps a subpage that we can use to send them.

    I completely understand your situation - I'm just trying to put together some solid test cases I can run some load testing on. That way I can do some closer monitoring and also escalate.

    -Support
    my reply

    Adam || Client We can make a complete copy of the site onto our .net site. This would double the file space we are using and also the mysql database space we are using. But I could use the test site and migrate it away from the CDN and have it use only your services.

    Please stand by while I do this.

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  34. #34
    I had a website with dreamhost but I wasn't very happy with it as it went down a lot of times and it took so long to load it was impossible! So I've decided to go with http://www.1and1.com/free-domain-name to hopefully improve on the experience. I don't know of any reliable cheap webhosting sites, does anyone on here?

  35. #35
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    Quote Originally Posted by tj1979x View Post
    I had a website with dreamhost but I wasn't very happy with it as it went down a lot of times and it took so long to load it was impossible! So I've decided to go with http://www.1and1.com/free-domain-name to hopefully improve on the experience. I don't know of any reliable cheap webhosting sites, does anyone on here?
    I'm not looking for cheap.

    $30 is not cheap in today's hosting market. Cheap would be all those nickel and dime host who sell for $1 - $5 or maybe $10, offering the sun, the moon, and the starts for it, with a side of unlimited everything.

    I'm looking for someone who is realistic, stable, secure, fast, while economical.

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  36. #36
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    for this budget you can get a light vps. you can manage everything and its your own.

  37. #37
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    *

    Adam Howard (01:26:27) : NOTE: You said the system was not hacked.

    As soon as we unbanned 66.203.195.50 from out htaccess, we find that it has been re-added to our mysql remote host
    CanSpace (01:26:35) : Hi Adam.... let me just transfer you to the person handling your ticket
    CanSpace (01:27:03) : Adam - yes that is expected behaviour. The remote host was added from within WHM and as such proliferates to all accounts
    CanSpace (01:27:16) : Please note that when a MySQL remote host is added it applies to ALL accounts
    CanSpace (01:27:27) : It doesn't actually matter which account it shows up under
    CanSpace (01:27:35) : That IP is a valid one, as we already mentioned
    CanSpace (01:27:55) : There is no hacking or malicious activity going on
    Adam Howard (01:27:57) : YES, I was told that 66.203.195.50 was added for someone else's needs. Not my own
    CanSpace (01:28:05) : Correct
    Adam Howard (01:28:20) : So I want it removed from my account. I don't care how you do it.
    Adam Howard (01:28:24) : I do not need it
    Adam Howard (01:28:30) : It is not part of your hosting
    Adam Howard (01:28:32) : Removing it
    CanSpace (01:28:33) : I can also see that your database was never accessed remotely from that IP
    Adam Howard (01:28:35) : No excuse
    CanSpace (01:28:49) : Adam I don't think you understand how mysql remote access works
    Adam Howard (01:29:03) : I very much understand how it works
    CanSpace (01:29:06) : All that setting does is allow a host through the firewall, even if we remove it from "showing up" under your account
    CanSpace (01:29:12) : it still would have complete remote access to mysql
    CanSpace (01:29:18) : so the fact that it shows up there actually means nothing
    CanSpace (01:29:47) : for us to do that we would have to globally remove it and then re-add it to the specific account. All that would accomplish is change where it shows up
    CanSpace (01:29:51) : not what access it has
    Adam Howard (01:29:59) : So why are you giving someone else remote access to the server?
    CanSpace (01:30:17) : Because they requested it. If a user requests remote MySQL access we generally grant it.
    CanSpace (01:30:30) : As with most hosts. This was a client who has been with us for several years
    Adam Howard (01:30:47) : I know how mysql works, I follow the developer at mysql.com. It should be contained for that account and only that account, so says cpanel.com
    CanSpace (01:31:44) : Again, where the IP shows up makes no difference. We'll go ahead and remove it when we get a chance... it will just take someone a few moments
    CanSpace (01:31:47) : I'll assign it to someone
    Adam Howard (01:31:53) : I do not see myself a customer with you for several years if this is not resolved.
    CanSpace (01:31:53) : also your database import has been completed
    CanSpace (01:32:14) : If you'd like - I can call you to explain how this works - there is really nothing to "resolve" here
    CanSpace (01:32:51) : We'll remove it from showing up under your account... but the fact that that IP has remote access won't change.
    Adam Howard (01:33:01) : I know how a remote mysql connection works. I also know that it should not be listed under my account if it has nothing to do with my account.
    CanSpace (01:33:01) : It should be done within the next 24 hours
    CanSpace (01:33:15) : Again, if WE add it, then it shows up under all accounts
    Adam Howard (01:33:25) : It should not have remote accesss to my account
    CanSpace (01:33:32) : because we don't assign it to a specific account (because it makes no difference what account it is assigned to)
    Adam Howard (01:33:36) : It should not be global
    Adam Howard (01:33:42) : You are a security issue
    CanSpace (01:33:49) : Again, I don't think you understand how remote MySQL works - let me explain
    CanSpace (01:34:10) : When a hosting provider (ANY hosting provider) grants remote MySQL access via cPanel or WHM
    Adam Howard (01:34:15) : I'm going to be sharing this chat with webhostingtalk.com
    Adam Howard (01:34:24) : I know how a remote ip works
    Adam Howard (01:34:30) : I also know that ip is not yours
    CanSpace (01:34:38) : Certainly Adam - by all means
    Adam Howard (01:34:47) : It is something for one of your customers, so it should only be added to his / her account
    CanSpace (01:35:00) : Would you like me to give you a call?
    CanSpace (01:35:05) : Just so we're on the same page here
    Adam Howard (01:35:15) : No. I will be ending this chat now.
    CanSpace (01:35:29) : Ok - have a good day!
    Disconnected by the operator. Chat session has ended.

    Here is my ticket with cpanel.com

    If you add a remote mysql connection will it affect just that account or globally?

    cPanel Support: That really would depend upon how it is was applied. From the client end it would only retain to the client's account. If it were applied through the administrator portal it would be applied globally and would retain to everyone on the server.
    ^ That is the key point. Everyone... So here we have some random unknown person who now has an ip applied globally.... And they seem to be OK with that.

    The IP is not theirs. But one of their customers. And it seems to be associated inside my account.
    Last edited by TheVisitors; 11-19-2013 at 02:49 PM.

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  38. #38
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    ^ I almost question if they added it.

    I notice when I ban it through htaccess it was not there for 2 days. The moment I un-ban it, it is back.

    Which makes no since seeing if this was added via cPanel .htaccess would have no affect on it.

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  39. #39
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    Just to weigh in here (our own agent wasn't entirely familiar with the situation and brought it to my attention. I just did some research to figure out what the issue was here):

    We have a large client with several dozen accounts with us - this is a trusted client who has been with us for several years. They requested remote mysql access a while back for their developer for a variety of tasks, which we granted. Instead of going through each account one by one (and having to do so for all their future accounts), an agent simply added their IP under "Additional MySQL Access Hosts" in WHM, which you can then proliferate down to all accounts, which is why it showed up under yours. At no time did this user access or have any access to your databases because they of course wouldn't have known the usernames or passwords. There was no hack attempt and the server was not compromised by any means.

    To avoid this IP showing up in your account we've remove it from the "WHM Remote Access Hosts" and are adding it to each account individually. Although there was no security breach here or anything along those lines, this way there is less confusion and is of course a better practice security wise.

    Hope this clears up any confusion! As for the performance issues - I see we've done some tweaking and have been working with you so hopefully we can get that resolved soon too.
    █ CanSpace Solutions - www.canspace.ca - Canada's leading domain registrar and web hosting provider
    Premium Canadian Web Hosting and .ca domains. Trusted by Canada's largest corporations
    Affordable Web Hosting | 24/7 Support | CIRA CERTIFIED | Proudly Canadian

  40. #40
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    Also in regards to performance issues I'm seeing 140 entry process faults from your LVE container from within CloudLinux within the last few days... that may be a clue as to what's going on. I'll pass this info on to you and our tech via the support ticket.
    █ CanSpace Solutions - www.canspace.ca - Canada's leading domain registrar and web hosting provider
    Premium Canadian Web Hosting and .ca domains. Trusted by Canada's largest corporations
    Affordable Web Hosting | 24/7 Support | CIRA CERTIFIED | Proudly Canadian

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