I've been a lurker here for quite a while. Recently I have had a host of issues from my shared host (bluehost) and was looking for options for a good vps. (I probably have around 40 bluehost accounts).
Bluehost used to be pretty good but after they were bought out by EIG support really took a nosedive and I started seeing outages, speed issues and tons of email issues (bluehost mail proxys keep getting listed on rbls).
After reading a lot of stuff here I decided to give KnownHost a try and boy am I glad I did. (SSD VPS)
Support is fantastic and my site has never ran better. My site is a rather bloaty wordpress install and the pages load really quickly now. It was relatively pain free to make the transition from shared hosting to vps and the support guys at knownhost were super fast to answer any and all questions.
I will be moving several of my larger sites over to knownhost as their accounts expire.
Welcome to WHT, we're glad you've came out from the shadows to join us
Most people around these parts don't bite, might bark a bit, but no bite
I'm glad that our support staff is living up to your expectations. We preach on a daily basis quality over quantity with our support. While it doesn't happen every time we focus on providing proper and conscience answers to your questions the first go around to resolve any issue or question you may have as quickly as possible.
I do want to thank you for the kind words and we will continue to progress forward and improve ourselves as much as possible to ensure you have the best experience possible.