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  1. #1
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121

    PowerVPS (Vitracore) down again

    Our VPS with PowerVPS (Vitracore) went down again 10 minutes ago.

    It's getting to be a pain really. After years of stability, it has become an unreliable supplier.

    Who are the best in the VPS busines these days?

  2. #2

    Angry This is insane

    I can't take the crap anymore! How many hour will this one be?

    Will I got a response to my ticket or any explanation??? Who knows.

    All of my VPSs are down and useless... Consistently 90%+ packet loss!


  3. #3
    Join Date
    Apr 2004
    Location
    London UK
    Posts
    2
    Same here. No response from PowerVPS as yet to my ticket. Their rapid responses used to be the selling point - now they are running out of reasons...

  4. #4
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    It's now 2 hours 45 minutes and no response to a Severity 1 support ticket.

    Fankly, I am checking out alternatives

  5. #5
    The advantage of the always attentive and pertinent support is discredited by unstable assistance and complete ignoring of clients when issues happen. Is it so difficult to inform us about the process?

  6. #6
    Join Date
    Apr 2004
    Location
    London UK
    Posts
    2
    They were always attentive and responsive - last couple of outages have gone ignored.

  7. #7
    At this point I'm just embarrassed that I'm still dependent on them! I have stuff thats not on generator running since before the last two major hurricanes with less then 20 minutes of down time. I could be hosting this crap on my home connection with less headache!

  8. #8
    Join Date
    Feb 2004
    Posts
    491
    Same situation.

  9. #9
    Same here. Would love to have a few suggestions for an alternative company with better customer communication.

  10. #10
    Join Date
    Mar 2004
    Location
    London, UK
    Posts
    299
    So sad they can't seem to get act together really since take-over days

  11. #11
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    I have asked Liquidweb for a refugee offer. Anyone interested PM me and lets see if we can get a group deal going.

    Michael

  12. #12
    Join Date
    May 2013
    Location
    India
    Posts
    747
    Are they using FDCServers to host their nodes? just wondering because FDC also facing similar issues recently...

  13. #13
    It is sad, even a response on Twitter saying that they are working on it would make me feel more secure. Anybody got any info on Mediatemple vs Liquidweb vs Hostgator?

  14. #14
    Ulysses, I can't PM you for some reason (maybe because I'm new here?) but would definitely be interested in what they could offer.

  15. #15
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    @bryanpage I will keep you informed. There's a bunch of people on Twitter too.

  16. #16
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    We're up. Anyone else got their sites back?

  17. #17
    Yes, back here too. Phew! Waiting for an email of apology or explanation now...

  18. #18
    Join Date
    Feb 2004
    Posts
    491
    They emailed that it was a severe ddos.

    Which is plausible.

  19. #19
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    Everything down again at PowerVPS (Virtacore)!!!

  20. #20

    PowerVPS (Vitracore) down again

    Yep all of our sevices are down and getting massive packet loss.

  21. #21
    Join Date
    Feb 2004
    Posts
    491
    If it really is a ddos, people doing it need time in prison.

  22. #22
    Join Date
    Apr 2004
    Location
    London UK
    Posts
    2
    We are down again too on two separate vps nodes. Joke.

  23. #23

    Re: PowerVPS (Vitracore) down again

    Quote Originally Posted by andyforkgen View Post
    We are down again too on two separate vps nodes. Joke.
    Not great, hope you get sorted soon.

  24. #24
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    Response to ticket:

    +++++++++++++++++++++
    Hi,

    Our sincere apologies for the downtime caused.

    We are aware of the issue and our engineering team is working on it.

    We shall get back to you with an update at the earliest.


    Best Regards,

    Sreejith Sathyan
    Technical Support Analyst
    Virtacore Systems/PowerVPS Support

    +++++++++++++++++++++

  25. #25

    PowerVPS (Vitracore) down again

    They aren't sure if it is related to last nights DDoS. But it would be a hell of coincidence. Unless there fix is the problem.

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