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Thread: PowerVPS (Vitracore) down again
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11-15-2013, 01:22 AM #1WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
PowerVPS (Vitracore) down again
Our VPS with PowerVPS (Vitracore) went down again 10 minutes ago.
It's getting to be a pain really. After years of stability, it has become an unreliable supplier.
Who are the best in the VPS busines these days?
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11-15-2013, 02:30 AM #2New Member
- Join Date
- Apr 2013
- Posts
- 0
This is insane
I can't take the crap anymore! How many hour will this one be?
Will I got a response to my ticket or any explanation??? Who knows.
All of my VPSs are down and useless... Consistently 90%+ packet loss!
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11-15-2013, 02:55 AM #3New Member
- Join Date
- Apr 2004
- Location
- London UK
- Posts
- 2
Same here. No response from PowerVPS as yet to my ticket. Their rapid responses used to be the selling point - now they are running out of reasons...
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11-15-2013, 03:52 AM #4WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
It's now 2 hours 45 minutes and no response to a Severity 1 support ticket.
Fankly, I am checking out alternatives
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11-15-2013, 04:11 AM #5New Member
- Join Date
- Aug 2013
- Posts
- 0
The advantage of the always attentive and pertinent support is discredited by unstable assistance and complete ignoring of clients when issues happen. Is it so difficult to inform us about the process?
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11-15-2013, 04:14 AM #6New Member
- Join Date
- Apr 2004
- Location
- London UK
- Posts
- 2
They were always attentive and responsive - last couple of outages have gone ignored.
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11-15-2013, 04:17 AM #7New Member
- Join Date
- Apr 2013
- Posts
- 0
At this point I'm just embarrassed that I'm still dependent on them! I have stuff thats not on generator running since before the last two major hurricanes with less then 20 minutes of down time. I could be hosting this crap on my home connection with less headache!
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11-15-2013, 04:18 AM #8Web Hosting Evangelist
- Join Date
- Feb 2004
- Posts
- 491
Same situation.
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11-15-2013, 04:40 AM #9New Member
- Join Date
- Nov 2013
- Posts
- 0
Same here. Would love to have a few suggestions for an alternative company with better customer communication.
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11-15-2013, 04:43 AM #10Web Hosting Guru
- Join Date
- Mar 2004
- Location
- London, UK
- Posts
- 299
So sad they can't seem to get act together really since take-over days
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11-15-2013, 04:49 AM #11WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
I have asked Liquidweb for a refugee offer. Anyone interested PM me and lets see if we can get a group deal going.
Michael
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11-15-2013, 05:07 AM #12Temporarily Suspended
- Join Date
- May 2013
- Location
- India
- Posts
- 747
Are they using FDCServers to host their nodes? just wondering because FDC also facing similar issues recently...
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11-15-2013, 05:15 AM #13New Member
- Join Date
- Nov 2013
- Posts
- 0
It is sad, even a response on Twitter saying that they are working on it would make me feel more secure. Anybody got any info on Mediatemple vs Liquidweb vs Hostgator?
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11-15-2013, 05:25 AM #14New Member
- Join Date
- Nov 2013
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- 0
Ulysses, I can't PM you for some reason (maybe because I'm new here?) but would definitely be interested in what they could offer.
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11-15-2013, 05:32 AM #15WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
@bryanpage I will keep you informed. There's a bunch of people on Twitter too.
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11-15-2013, 05:37 AM #16WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
We're up. Anyone else got their sites back?
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11-15-2013, 05:52 AM #17New Member
- Join Date
- Nov 2013
- Posts
- 0
Yes, back here too. Phew! Waiting for an email of apology or explanation now...
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11-15-2013, 07:13 AM #18Web Hosting Evangelist
- Join Date
- Feb 2004
- Posts
- 491
They emailed that it was a severe ddos.
Which is plausible.
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11-15-2013, 05:53 PM #19WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
Everything down again at PowerVPS (Virtacore)!!!
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11-15-2013, 06:15 PM #20New Member
- Join Date
- Apr 2013
- Posts
- 0
PowerVPS (Vitracore) down again
Yep all of our sevices are down and getting massive packet loss.
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11-15-2013, 06:25 PM #21Web Hosting Evangelist
- Join Date
- Feb 2004
- Posts
- 491
If it really is a ddos, people doing it need time in prison.
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11-15-2013, 06:26 PM #22New Member
- Join Date
- Apr 2004
- Location
- London UK
- Posts
- 2
We are down again too on two separate vps nodes. Joke.
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11-15-2013, 06:31 PM #23Newbie
- Join Date
- Sep 2012
- Posts
- 15
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11-15-2013, 06:36 PM #24WHT Addict
- Join Date
- Feb 2004
- Location
- Australia
- Posts
- 121
Response to ticket:
+++++++++++++++++++++
Hi,
Our sincere apologies for the downtime caused.
We are aware of the issue and our engineering team is working on it.
We shall get back to you with an update at the earliest.
Best Regards,
Sreejith Sathyan
Technical Support Analyst
Virtacore Systems/PowerVPS Support
+++++++++++++++++++++
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11-15-2013, 06:43 PM #25New Member
- Join Date
- Apr 2013
- Posts
- 0
PowerVPS (Vitracore) down again
They aren't sure if it is related to last nights DDoS. But it would be a hell of coincidence. Unless there fix is the problem.
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