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  1. #1
    Join Date
    Jun 2009

    Knownhost does it again (outstanding managed support!!)

    How is this for outstanding support?

    I reported an outage at 1:52, got an update at 1:53 (they're looking into it) and a resolution by 1:57.

    Literally within 5 minutes of reporting a database issue everything was fixed.

    As far as managed server companies go, no one beats known host.

    Tickets posted below:


    Posted On: Nov/14/2013 01:57 PM

    I've isolated the issue where InnoDB was not properly loading.

    To correct this I've added the following line to your my.cnf file:

    innodb_use_native_aio = 0

    This allows InnoDB to properly load with MySQL now.

    If you need any further assistance don't hesitate to contact us.

    D. -- name removed because I haven't actually asked for permission to post this
    KnownHost, LLC

    Nov/14/2013 01:53 PM


    We've received your support request, please give me a few moments to investigate the cause of this and I will update you asap.

    D. -- name removed because I haven't actually asked for permission to post this
    KnownHost, LLC


    Posted On: Nov/14/2013 01:52 PM
    Don't know what happened here, but I believe an update changed something in the database config?

    Multiple sites have gone down since yesterday.

    *** Sites taken out here ***

    All with the same error across all pages:
    Unknown storage engine 'InnoDB'

    Any ideas?

  2. #2
    Join Date
    Jun 2000
    Alabama of course
    You're welcome

    We do our best to ensure our customers get quick and quality support!

    Thanks for the kind words!
    KnownHost Managed VPS Specialists
    Fully Managed VPS, Hybrid,and Dedicated Servers
    KnownHost is hiring! Click here for more information!

  3. #3

    * Good support

    Known host provide good service and support but i miss one think it's called ddos protection. Now a day ddos is a very common issue. known host not provide ddos protection. I see other provider provide it, I hope they will start it very soon.

  4. #4
    Join Date
    Apr 2009
    New York City
    Sounds like your in good hands. DDOS is a great thing to be protected from. Keep up the good work knownhost

    May I ask how long have you had service with them for?

  5. #5
    Join Date
    Jun 2003
    That's pretty much par for the course with KH!

  6. #6
    Join Date
    Jun 2009
    @whmsys - I disagree. It really depends on what DDOS I'm sure, but I run some pretty big sites that have gotten hit before when I was with limestone networks (another great company but I wanted a managed service which is why I switched). Since I've switched I've never seen more than a few minutes of downtime. They do an outstanding job protecting against DDOS attacks. When you get a VPS from them it comes pre hardened with some software packages that I didn't know you could integrate with cpanel, but that have done wonders in protecting from random attacks usually from russia, china, etc. So they may not advertise it, but your certainly get it.
    @LuxuryServers - I've been with them for 9 months now.

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