Results 1 to 25 of 53
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11-13-2013, 12:45 PM #1Newbie
- Join Date
- Jul 2012
- Posts
- 10
StylexNetworks.com - HUGE Downtime
Hello all.
We are in our first month on StylexNetworks and we are already facing a major downtime.
Our "Heavy Duty Cloud" has been offline during the hole day.
I first contact them about 7 hours ago, and they still have no ETA.
Their techs staff also wont let us know what is the problem.
We feel really disappointed about their service and transparency to the costumers that trusted their services. They could at least tell us what is going on there.
We already lost lots of money because of the downtime, and right now they wont even answer to our tickets anymore.
So watch out if you are willing to pay for their services.
PS: Sorry about my bad english.
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11-13-2013, 01:16 PM #2Disabled
- Join Date
- Dec 2010
- Location
- 127.0.0.1
- Posts
- 5,732
Who's your rep, I normally get Adam, his good but I've never had any issues, and I have a VPS with them.
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11-13-2013, 01:25 PM #3Newbie
- Join Date
- Mar 2012
- Posts
- 5
I have two vm with them and take several hours down.
apparently the benefits of "Cloud" is just marketing
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11-13-2013, 01:59 PM #4WHT Addict
- Join Date
- May 2013
- Posts
- 112
█ Cloud IaaS Solutions Provider - www.CloudVZ.com
█ SSD SANs | High IOPs | Public & Private Cloud Solutions | Content Delivery Network
█ Create your virtual datacenter in seconds!
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11-13-2013, 02:05 PM #5Cloud Reseller Experts
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- Jun 2008
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- In Dreams
- Posts
- 664
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11-13-2013, 02:06 PM #6Web Hosting Evangelist
- Join Date
- Dec 2011
- Location
- Surrey, BC
- Posts
- 454
Seems to be a problem with one of their SAN units. Network is up as the IPs I have with them are pingable.
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11-13-2013, 02:11 PM #7Disabled
- Join Date
- Dec 2010
- Location
- 127.0.0.1
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- 5,732
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11-13-2013, 02:13 PM #8Cloud Reseller Experts
- Join Date
- Jun 2008
- Location
- In Dreams
- Posts
- 664
This is not new with them... There was a thread few months back where op was having same kind of issues but stylxnetworks rep said this has been fixed and wont happen in future....
Yet again this happened to us...
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11-13-2013, 02:15 PM #9Web Hosting Evangelist
- Join Date
- Dec 2011
- Location
- Surrey, BC
- Posts
- 454
Did they tell you what the cause of the downtime was for the previous issue?
I know the current outage is caused by a problem with their SSD SANs.
Honestly though, I found their service and support to be quite reliable overall. This is the first actual unexpected outage I have experienced with them. Looks like it's been down for at least 4 hours now, unfortunately.
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11-13-2013, 02:15 PM #10Cloud Reseller Experts
- Join Date
- Jun 2008
- Location
- In Dreams
- Posts
- 664
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11-13-2013, 02:17 PM #11Cloud Reseller Experts
- Join Date
- Jun 2008
- Location
- In Dreams
- Posts
- 664
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11-13-2013, 02:23 PM #12Disabled
- Join Date
- Dec 2010
- Location
- 127.0.0.1
- Posts
- 5,732
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11-13-2013, 02:25 PM #13Web Hosting Evangelist
- Join Date
- Dec 2011
- Location
- Surrey, BC
- Posts
- 454
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11-13-2013, 02:30 PM #14Web Hosting Evangelist
- Join Date
- Dec 2011
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- Surrey, BC
- Posts
- 454
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11-13-2013, 02:40 PM #15Newbie
- Join Date
- Jul 2012
- Posts
- 10
Down for at least around 9h here...
My IPs start in 198 as well, but my cloud is down... :/
Same here... They wont tell us anything else...
https://twitter.com/stylexnetworks
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11-13-2013, 04:06 PM #16Web Hosting Evangelist
- Join Date
- Dec 2011
- Location
- Surrey, BC
- Posts
- 454
My VMs with stylex are back online, how about you guys?
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11-13-2013, 04:08 PM #17WHT Addict
- Join Date
- Apr 2012
- Posts
- 106
Everything is back up and running. Please contact support if you require any further assistance. RFO in addition to compensation details will be sent out within 48 hours.
We sincerely apologize for the inconvenience, thank you for your patience and understanding.██ StyleX Networks - Fully Managed Cloud VPS
██ Sales: 1-855-4STYLEX (478-9539)
██ Email: sales@stylexnetworks.com
██ Twitter: @StyleXNetworks
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11-13-2013, 04:37 PM #18Newbie
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- Jul 2012
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- 10
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11-13-2013, 05:07 PM #19Temporarily Suspended
- Join Date
- Nov 2013
- Posts
- 9
They introduced a new SSD SAN whereas their previous infrastructure has only SSD Cache. I guess the old infrastructure is not affected. The servers on the new SSD infrastructure is only affected.
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11-13-2013, 05:08 PM #20WHT Addict
- Join Date
- Apr 2012
- Posts
- 106
██ StyleX Networks - Fully Managed Cloud VPS
██ Sales: 1-855-4STYLEX (478-9539)
██ Email: sales@stylexnetworks.com
██ Twitter: @StyleXNetworks
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11-13-2013, 06:11 PM #21Web Hosting Master
- Join Date
- Apr 2002
- Posts
- 1,789
Did everyone at StyleX go home? Our server is still down.
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11-13-2013, 07:24 PM #22Web Hosting Guru
- Join Date
- Nov 2007
- Posts
- 256
You have to login and reboot your VM manually I found for it to come back online.
Looks like it affected more than just downtime, after all this now my cPanel licenses are expired.
Twice they have had a "san problem" in the last 3 months. Something tells me this is not High Availability or auto failover...
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11-13-2013, 11:29 PM #23WHT Addict
- Join Date
- Apr 2012
- Posts
- 106
██ StyleX Networks - Fully Managed Cloud VPS
██ Sales: 1-855-4STYLEX (478-9539)
██ Email: sales@stylexnetworks.com
██ Twitter: @StyleXNetworks
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11-19-2013, 01:55 PM #24Junior Guru Wannabe
- Join Date
- Feb 2012
- Posts
- 34
Down again ... 2nd time in a week
My sites have been offline for the last 5 hours ... Very disappointing, will follow their Twitter for updates: https://twitter.com/StyleXNetworks
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11-19-2013, 02:07 PM #25Junior Guru Wannabe
- Join Date
- May 2013
- Posts
- 82
█ Managed Service Provider - www.OpticIP.com
█ Public & Private Cloud Solutions | SSD SANs | High IOP's | CDN Solutions
█ Phoenix/Chandler AZ Colocation | 48U Cabinets | Data Halls | TIA-942 Tier 4 Facility
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