First of all, don't turn away because I just have 5 posts here. I literally forgot my old account and only opened a new one because I have been asking about VPSes lately. I discovered Sharkspace (that got acquired by Eleven2) here on this Forum. I'm thankful for that.
I'm posting a Review on Eleven2. The web host that I have been for over3 years now I guess... I can't exactly remember... what I know for sure though is, that I was with Sharkspace before they got acquired by Eleven2.
Eleven2 was such a good host then. I had no problem whatsoever. There was even a time when my puny shared hosting account managed to handle 61,000 visitors and on another occasion 69,000 visitors on a single day. (Typical WordPress install, Cached with Hyper Cache Extd and DB Cache Reloaded Fix and on Studio Press themes)
But that's pretty much it... they USED to be a good host... but They've become worse in the last 12-18 months or so.
Sites load slower. My sites don't get indexed well, etc, etc. Pingdom reports that site response has gone through the roof and doubled I think last year or earlier this year from average 600ms to something like 2000ms (!!)
I can justify the sites not getting indexed stuff. Now, that my most important site is on WP Engine (damn, I know, quite expensive...) my blog is getting indexed quickly and ranks decently.
I know... You'd say if I want good performance, I shouldn't get a Shared hosting account but upgrade to VPS and stuff... but my point here is, that, back then, Eleven2 was SO GOOD that I didn't need any of that. Until now.
I have asked my account to be moved from that sharkspace server to a new one. As of this writing I'm on chiefs but I'm asking to be returned to my old server because I get INTERNAL SERVER ERROR 500 wayyyy to frequently even on sites that have nothing on it.
They said it was a new server (I'm not saying that they are lying) but the performance speaks otherwise. ISE500 have been NON EXISTENT on my sharkspace account.
To the ratings:
Summary of the last 3-4 years with them:
Customer Support 8/10 - ticket response time has been quite long... but many issues have been not so urgent anyways... but still... far from the 20 mins they are currently claiming.
Site Speed 8/10 - Site Speed has never really been a problem for me, up until my sites weren't getting indexed well enough. I know, that my sites may not have been getting indexed well enough 'maybe' because of other factors than sitespeed, but still, it's quite a curious coincidence that now that I'm on WP Engine, that my site is ranking well.
Price - 9/10 - I'm on my $5/month plan (half off, for life) from Sharkspace. It's great that they allowed me to continue with this account. I know, the price I'm paying is very little... but again, THEY HAVE BEEN MUCH BETTER before.
Ratings for the last 12 months:
Customer Support 6/10 - I currently have a ticket pending that's been pending for about 2-3 hours now about these issues that I am having. Not good.
Site Speed 5/10 - So what if my site seems to load... only to display an Internal Server Error?
Price - 7/10 - What you pay is what you get... but as such a price, I'd still expect my sites to load well.
I'm very sad about the drop in quality of Eleven2. I really like this host. My site has grown with them a lot. I even thought of getting VPS at last this January from them... but the way the support goes right now, and the performance I am getting on this 'new server'... I'm not that confident anymore.
Sample sites on eleven2 at the moment:
studentblogger dot net
paquetmedia dot com
thetravelteller dot com
This goes along with my WP Engine review. Like I noted, I asked for a transfer to a 'new' server, and here is the kind of result that I got.
Lower is better.
The lower PRE migration to the new server are from WP Engine...
Then as my account got migrated over to the new server on Eleven2, I tried to host my site pinoyteens dot net on that said server again, and then the 2000+ms response times happened... so I decide to go back to WP Engine.