[Hiring] Phone/Chat Agent in Los Angeles, CA - NO REMOTES/TELECOMMUTING
Eleven2.com is an Internet-based company providing high quality web hosting, reseller hosting, and virtual servers. We are currently seeking a self-driven, motivated, and experienced individual to join our growing team of industry professionals and provide superior service to our customers.
The duties of this position will include:
Providing pre-sales and post-sales support to customers via live chat software, phone, and ticket/email
Assisting customers with billing inquiries and providing billing related support via phone and ticket/email
Answering basic technical support questions via phone, and assisting customers with escalating advanced technical issues
Assist in monitoring customer service quality, responding to customer complaints, and escalating concerns to appropriate personnel
Other duties as assigned by management and supervisory staff
A successful candidate must meet the following requirements:
Must have a minimum of 1 year of experience working with cPanel and WHM in a web-hosting business environment.
Must be at least 18 years of age.
Must be a U.S. Citizen or prove legal ability to work in the United States.
Must be able to work from our Los Angeles, CA office. NO REMOTES OR TELECOMMUTING.
Must have excellent written and verbal English skills.
Must be self-motivated and able to work independently.
Must possess superior customer service skills and be able to work under pressure in a fast-paced working environment.
Must be able to work a flexible schedule including evenings, weekends, and holidays (40 hours per week).
Pay is hourly and depends on experience. There will be a 90 day probationary period. The position provides 40 hours per week on a flexible schedule (that we will assign) that may include evenings, weekends, and holidays. You will work in our Los Angeles datacenter office.
We are accepting applications from individuals only. Outsourced agencies and recruitment centers need not contact us. Please, no phone calls, chats, or PMs related to this position.