Xinix hosting - Are you guys still alive ? I need an answer!
I have a reseller account with you, Couple months back you had some issues and i was down for days with no information at all. I called the number from your website but the guy who picked the phone said he dont know who his XINIX.
A 2 days downtime came just few days after.. Since you were really cheap I thought it's what I am paying for. Cannot complaint.
Further, again before 2 week I was down, when i checked your website you were down too. I tried to reach with no luck. Either via live chat or support ticket.
Then you sent me a billing invoice, i emailed you back asking if you can convert the billing to 3 months instead of yearly because of the down times i wanted to be sure you are going good now in next 3 months and then commit to yearly.
I got no response and I was down again. tried to reach you with no luck. After 2 days I saw somehow my accounts got restored from an old back and the data on the account was like the initial data I had when migrating (Kind of you downloaded my backups directly from the amazon links i gave while signing up).
I created another ticket asking for information and my data, you didn't responded for 24 hrs and then said "we are working on it" and since then no response. Been 3 days now!
I am just asking are you still alive ? I understand you were too cheap to begin with but that was my mistake but since you were doing business don't you think you should at least respond to tickets ? I am a reseller, I am accountable for my customers and I have no answer to tell them what;s going on!
I am sorry to hear what you are experiencing. It does sound like they have some issues ongoing. Hopefully you get a reply from them shortly. More importantly, I hope you have recent backups for both yourself and your clients.
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I hosted my website with this company for a couple of months. Then I found that my site was gone. I contacted the support. And they said they restored my website. But when I checked, the website is not available. I told them about that. And they just closed my ticket.
Worst hosting company. They will take your money and remove your website.