I've mostly been silent on this forum, just reading the wealth of information available on this forum. It seems however it is a good time now to post a review of a couple servers I have or had with various server providers.
My first review is going to have to be negative unfortunately. I had paid for a service from Stagnom about a week ago and it has yet to be delivered. Now if that was the only problem, I wouldn't say anything. I've seen rare cases where server providers take more than a week to get a server up. However, it is their apparent inability to respond to any support ticket or any other attempts to reach them that has forced me to file this claim.
Here's a rough timeline of what has happened so far.
Oct 31 - Server Ordered and paid for via Paypal
Nov 2 - Support Ticket with Sales was opened asking for a status update on server.
Nov 4 - Ticket was closed by Stagnom without a response. I opened the ticket again by asking for an update once again.
Nov 5 - 24 Hours later, no response from Stagnom. I opened a new support ticket asking for cancellation and refund. Gave them a 48 hours timeline during which to either respond to the ticket or issue a refund.
Nov 5 - Within 6 hours from the submission of the cancellation ticket, someone obviously read my ticket and merged the ticket with the earlier one. But no response was given.
Nov 7 - No response was received from Stagnom at all. Paypal dispute was filed for non receipt of services.
I believe I gave them reasonable time to respond to the tickets and reasonable time for them to resolve the issue. So far I am not getting anywhere.
Since I have not received any services from them, I can rate them in the only thing I have actually used which is their support. Well, their support is pretty pathetic. Ignoring a support ticket earns them a score of zero in my opinion.
It's quite strange that you can't get a response from them. They don't have any phone you can call to ask what's going on?
My advice would be to get in touch with Paypal if you can't work it out with them and hopefully they can get your money back.
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phone support is usually the fastest way to get a hold of your host to resolve your issue.
While phone support may be the fastest way to talk to someone, it is no excuse for not responding to tickets - especially when they have seen the tickets and merged them. I think you gave them a more than reasonable window to respond.
Good luck getting your money back via PayPal, and finding a host!
Yeah, I should have done more research before ordering. I didn't get anything in my junk mail yet, but the lack of response to tickets is quite annoying. Hopefully PayPal will take care of it. If not, then I have more than enough time to file a dispute through my bank.
At this point even if Stagnom decides to provision a server, I wouldn't want it. Some issue with the server is going to inevitably occur and they will be sitting there ignoring my support tickets.
Thanks everyone for your suggestions so far. I appreciate it.
Update: PayPal has concluded their investigation into my claim and has ruled in my favor. I have received a full refund for services not rendered. They must have gotten a lot of claims lately against Stagnom since they didn't even wait for the deadline for the seller to respond.
Anyways I would like to thank everyone for their help and support.
I have started paying with Credit Cards for the first couple of months of service now because of issues like this. Paypal is extremely flawed when it comes to these kind of issues. If you are going to allow to to purchase "intanglable items" then they should protect people aswell.