Technical Support Rep - Colorado Springs, CO or Remote | Part- or Full-time
Technical Support Representatives staff our 24/7/365 help desk. Their #1 priority is providing our customers with exceptional customer service and support on a daily basis. Going above and beyond is not an option at JaguarPC it is an expectation. Along with having technical proficiency, Technical Support Representatives must poses an attitude and personality that makes them suited to work with others and exceed their expectations.
Starting pay varies by skill set and experience. A Technical Support Representative with over a year of experience can expect to start out making $13.00 - $17.00 per hour plus performance bonuses.
Technical Support Representative Basics:
Excellent customer service skills. Exceeding customers expectations is our standard not an exception.
Excellent written and spoken English.
Must be able to perform under pressure
Must be able to multi-task
Must be familiar with Apache, PHP, MySQL, shell, email (POP3/IMAP/SMTP), FTP, DNS and CSF.
Must be familiar with cPanel & Plesk
OnApp, Virtuozzo, Direct Admin & Windows Experience preferred
Troubleshoot and solve a wide range of customer support issues from basic to complex
Excellent problem solving skills
One year previous experience preferred
Great working environment (we play hard)
Performance Bonuses - Earn $150.00 to $500 Extra Per Month!
If you enjoy a fast-paced environment with ample opportunity for growth, JaguarPC is looking for you! We offer competitive salaries with a comprehensive benefits package. This is your chance to join a rapid growing and well established company with sound morales and integrity. If your only looking for a paycheck this probably isn't the place for you. However if you want a challenging and very rewarding career JaguarPC is the answer.
Headquartered in Colorado Springs, CO we offer both onsite and remote positions in all openings. We provide a relaxed environment, comfortable dress code, and comprehensive screening and training programs. It is our staff that has made us the success story we are today. For that reason we take great pride in our reputation, staff, and the unique skill set of each individual we bring into the family.
Note: No outsourcing companies will be considered.
I applied for this position about a week ago, and have yet to hear back. I have used JaguarPC in the past, and it seems to be a place with wonderful people. So, here's to hoping something comes of it. Good luck to anyone that applies.