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  1. #1
    Join Date
    Jun 2013
    Posts
    87

    VELIA NET Germany

    Should any one go with Velia.net


    Quality of their service?

  2. #2
    Join Date
    Mar 2003
    Location
    /root
    Posts
    23,990
    Are you sure it is velia.net ? I can't seems to access this site.

    Specially 4 U
    Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
    JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
    Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx

  3. #3
    Join Date
    Aug 2010
    Posts
    1,976
    Quote Originally Posted by net View Post
    Are you sure it is velia.net ? I can't seems to access this site.
    yes velia.net it works for me. try it again
    Superb Houston/Los Angeles Colocation: LAYERHOST.COM https://www.layerhost.com/colocation
    *not affiliated, just recommendation*

  4. #4
    Join Date
    Mar 2009
    Posts
    391
    Nope, doesnt work. How lame, you need to add www...

  5. #5
    Join Date
    Jun 2013
    Posts
    87

  6. #6
    Join Date
    Jun 2013
    Location
    USA
    Posts
    249
    I have worked with Velia a bit in the past. They seem quite knowledgable and dedicated to their business, and from limited experience, the quality of service provided was very good.

  7. #7
    I confirm, I use Velia, and the team is very good ( services as well of sales )

  8. #8
    Does anyone have experience with their network?

  9. #9
    Join Date
    Jun 2013
    Posts
    87
    stay away from these people.
    They are poor at all.

    Order them a Hardware Raid and you would have to wait for 4 weeks.


    They don't have single Hardware Raid Cards with them, don't know if some of the part gets fail, and we have to face the down time for 3-5 days.


    Support is sick,they cant even install OS well.
    Ticket response time is 4-8 hours or even 24 hours.
    Once you have submitted a ticket , they will come with a reply:
    Please give the IP of the server and also the issue, though you have mentioned the KVM IP(as their panel gives option to choose your machine with KVM IP)


    Please stay away from them to save time. Spending 10euros extra is far better then to waist money and your precious time with them .

    would post about them soon , once we have not got settled our issues with them.

  10. #10
    Join Date
    Nov 2013
    Posts
    17

    Question

    Are you saying that they do not have spare parts onsite?

    Hetzner is a good reputable German host if you are looking for one

  11. #11
    Join Date
    Jun 2013
    Posts
    87
    Quote Originally Posted by mcmyhost View Post
    Are you saying that they do not have spare parts onsite?

    Hetzner is a good reputable German host if you are looking for one
    the way they told. when I ordered raid hardware they took 7 days to get them shipped


  12. #12
    Join Date
    Jul 2009
    Location
    Frankfurt, Germany
    Posts
    29
    Delta Soft,

    first of all you have ordered a custom setup, there was not a specific delivery time mentioned or promised. You received both servers within 10 days due to a delivery delay by LSI (not 4 weeks). Of course we do have all sorts of controller in stock, but the ones we wanted to use for this specific setup (LSI 9271-4i) was only in stock for replacement and could not be used for this custom setup. We didn't want to use a 3ware 9650 controller because we knew it would be to slow for SSDs. Hence we had to wait, I am sorry for that.

    We did try to accommodate you with a 2 week credit note for the second month.

    Regarding the support, that is not really true. You were asked for the IP because it was an order ticket for two servers and it got mixed up. We asked you to open new support tickets so we can distinguish the issues for convenience for both our sides.

    We have sent the refund to you now.

    Since there is only positive feedback regarding our services in this topic from other persons I do hope you will give us a second chance in the future.

    Sorry for all the inconveniences again.
    www.velia.net - ISP since 1999 in Frankfurt (Germany) + Strasbourg (France) & St. Louis, Miami (USA) + Singapore
    Dedicated Servers

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