Running into a problem with Gmail and Hotmail/Outlook - both are hitting the spam folder. Yahoo, AOL and others are fine. We are not spamming and are not on any black/gray lists. In checking DKIM signatures from various sources, some say they are signed nd some say not. Attached is a header from a Yahoo email. Any help would be greatly appreciated!
Kevin Cheri : Senior Server Administrator / Freelancer : 9+ years Exp, reach me out for any help Server Optimization Expert / Mysql Guru / Migration Specialist
Skype : lynxmaestro
Gmail : [email protected]
Need to see headers from an actual email that has been flagged as spam. It should say why.
Thanks. We aren't receiving any notification that the message is spam. Testing shows the messages to be going to spam.
Originally Posted by kevincheri
Check your server maillogs for any actual spam messages, check the server IP listed in any blacklists
Thanks. No spam messages are being received. Our IP has not been black or graylisted.
Originally Posted by subhash
Have you setup SPF/DKIM records for your domain name?
We did (or think we did). Our server guy said things are setup just fine but some testing in Google using this tutorial through gmail ( appmaildev.com/en/domainkeys/ ), shows no dkim signature is being attached.
Originally Posted by fabin
If the mail is a legitimate mail for the receiver ( not for the sender) , then try
1. Verifying if dkim is properly setup. There are many docs and verification tools online to help you.
2. Verify if the spf is properly setup for your domain.
3. The server may have a history of sending spam. Clean up the server and ensure ip is not black listed anywhere.
Thanks. Yes I have tried a ton of different test sites and am getting varying info (some saying dkim & spf are setup correct and some saying they are not.
Originally Posted by Nisd
Try sending a mail to the PORT25 Mail verifier and post the results.
Thanks. Our server person had us test yesterday via port25 and he said it indicates the spf & dkim are properly setup and signed. I've attached a report. Please let me know what you think. Thanks.
Thanks again for the help and great suggestion about using gmail to see how google sees the email. I have side by side comparisons of my email vs a Paypal email. Notice the paypal email says signed-by paypal. Most large providers are showing the same "signed-by" (although webhostingtalk.com's email does not). Do you know what Google additional "signed-by" requirements are? Thanks
Originally Posted by Nisd
It all seems to pass and you got SPF, DKIM and so on.
My best bet would be contacting Microsoft and Google about why your mails are hitting junk, but I really doubt they will respond.
Maybe you should make a gmail account and send a mail to that, see what the headers says about the received mail, often you can find the junk reason there.
Had 3 server guys in and none could figure out the problem. Last guy took one look at the port25 email & found out we were sending using IP6 but configured for IPV4. Took him 2 minutes to figure it out. Now email going straight to the inbox.