Results 1 to 18 of 18
  1. #1

    Dedicated server provider help

    Hello everyone,

    We are looking for a dedicated server provider to host our SaaS application. Currently, we are using a VPS and while we are overall satisfied, customer regulatory requirements force us to move the production server to dedicated hardware. Our current hosting provider has been OK but their telephone support turn-around times leave a lot to be desired and keeps me awake at night. Unfortunately, in our type of business, reimbursing us the hosting fees of any down time is worthless compared to the damage done to our reputation and trust. So we need fast support and minimal possibility for outages of any type.

    So, I went top-shelf (Rackspace) for a quote and the bottom line is that what they offer is managed-only, overpriced-given-the-hardware (I know all about fanatical support etc) plans.

    There must be another vendor out there that offers excellent, fast support and can meet our requirements:

    CPU: Anything in the likes of a E3-1230/1270/1290 or better would be OK -- CPU cycles are not that important for us
    RAM: 16GB to start (upgradeable if needed)
    Disks: Can be fast SATA or preferably SSD. In RAID-1 configuration, with effective capacity between 0.5-1TB would be fine to start with.
    Hardware: dual PSU, dual NIC, dual RAID card (if hardware RAID)
    Bandwidth: We can live with 2TB (outgoing), more (ex. 10TB) would be better
    Network: 1000Mbps (gigabit)
    Backups: On-site
    Facility: Tier III/N+1 (or better) config
    SLA: 100% network up-time (ideal), 24/7 hardware monitoring, within 1-2 hours hardware support (ex. changing a drive, a board etc)
    Access: full root access
    Security: Protection against DDoS-nice but not essential. Hardware firewall with 1000Mbps throughput-nice but not essential.
    Location: The majority of our clients are in the Eastern corridor (NYC metro, DC metro, Atlanta metro) of the US, we would prefer a data center in close proximity.

    I don't want to say that "price is not an issue" but we are willing to pay for the right vendor and service mix.

    Any vendor suggestions (and recommendations in particular) would be greatly appreciated.

    Thanks,
    John

  2. #2
    Join Date
    Jul 2013
    Location
    US; UK/EU; Asia/Australia
    Posts
    893
    I would say LiquidWeb in their Michigan data center can suit you well.
    They have many configurations to choose from and their data center is excellent!
    You can even take a tour of the DC with Google Street View, which is quite neat

  3. #3
    Join Date
    Oct 2009
    Location
    Minnesota, USA
    Posts
    882

  4. #4
    These server specs suits well with the offers of many providers (Although The Ddos protection and firewall may increase considerably the cost). What is your budget approximately?
    Amanah Tech Inc. | Always On.
    100TB Dedicated Servers & 100TB Colocation.
    http://www.amanah.com

  5. #5
    Join Date
    May 2009
    Location
    Atlanta, US
    Posts
    1,040
    There is lots of providers could met your requirement, You should looking around at the Dedicated Server offer sections.
    NetDepot.com - Dedicated Servers - Cloud Servers - CDN
    Atlanta, Dallas, NYC area - Chicago & Los Angeles (Coming Soon)
    Fully Automated Cloud | All Dedicated Servers include IPMI
    20 Year Operating History - Financially Stable Business

  6. #6

    Dedicated server provider help

    Quote Originally Posted by MrPiang View Post
    There is lots of providers could met your requirement, You should looking around at the Dedicated Server offer sections.
    Thank you, the problem is that *any* vendor looks good on their site. I am looking for a little more insight. I am talking with vendors about my need for "high availability" and they give me the glorious network uptime percentage (which is great).

    Then they quote me a dedicated server with a RAID-1 disk pair for data but with a single OS disk (!), one PSU (!), one NIC (!) and one hardware RAID card (!). So the internet connectivity is great but anything that could possibly go wrong with the server (and will) will render the server dead as a door knob.
    The alternative is of course to have two servers for full redundancy but this would be doubling the cost!

    So I was hoping to hear from other members here that have experience with a high availability hosting provider...

    Best,
    John

    PS: Oh and when I ask for these items, vendors usher me to their cloud solution which interestingly enough, solves a different problem: resource capacity availability, not high availability of existing resources...And around we go...
    Last edited by mayjohn50; 11-04-2013 at 05:58 PM.

  7. #7

    Dedicated server provider help

    Quote Originally Posted by Amanah Tech Inc View Post
    These server specs suits well with the offers of many providers (Although The Ddos protection and firewall may increase considerably the cost). What is your budget approximately?
    Anywhere south of $600 should be fine, after all, I am not looking for a Cray High availability and excellent support is what I need for relatively modest (I think) performance...

    Thanks,
    John

  8. #8

    Dedicated server provider help

    Quote Originally Posted by Dedispec View Post
    I recommend you check out Hivelocity. They're based in Florida and have a solid network with very reasonable pricing for their hardware and services. They provide solid support around the clock as well.
    Thanks, I will!
    Best,
    John

    PS: FWIW, I also try to see how fast a vendor's website loads up. Hivelocity is OK but yours(dedispec) is blazing fast!

  9. #9
    Join Date
    Aug 2012
    Location
    int 0x80
    Posts
    89
    Have you contacted PhoenixNAP, they have an Ashburn location.

    I would not recommend hosting in Florida for this particular situation.

  10. #10
    Join Date
    Apr 2002
    Location
    Southern California
    Posts
    114
    Because of your server specs what I did was buy the server and co-locate and get a server admin company. Was a lot cheaper and the server admin only companies are much better then hosting company staff
    Dennis Romano - based in Southern California
    PHP applications Developer & Backend website programmer

  11. #11
    Join Date
    Mar 2010
    Location
    Los Angeles - CA
    Posts
    789
    John,

    just to confirm. Do you need each part of your hardware dual?
    HugeServer Neworks, LLC - AS25780
    High Quality / High Bandwidth Servers in Los Angeles and Jacksonville
    Focused on our customer needs ! Quality , Customer Service and Uptime
    [email protected] | 888-842-8570

  12. #12

    Dedicated server provider help

    Quote Originally Posted by DenRomano View Post
    Because of your server specs what I did was buy the server and co-locate and get a server admin company. Was a lot cheaper and the server admin only companies are much better then hosting company staff
    Thanks Dennis, I have not checked this model. Any vendors you suggest for colocation that would also have the sysadmin support?

  13. #13

    Dedicated server provider help

    Quote Originally Posted by HSN-Saman View Post
    John,

    just to confirm. Do you need each part of your hardware dual?
    Yes, I would like as much redundancy as possible.

    I don't need a separate OS and data disk. A nice, fast (SSD, SAS) RAID-1 with 0.5-1TB effective capacity would work for us....

  14. #14
    Join Date
    Oct 2009
    Location
    Minnesota, USA
    Posts
    882
    Quote Originally Posted by mayjohn50 View Post
    Thanks, I will!
    Best,
    John

    PS: FWIW, I also try to see how fast a vendor's website loads up. Hivelocity is OK but yours(dedispec) is blazing fast!
    Appreciate the compliment!

    One suggestion, if you want a provider that's available around the clock, test out their live chat at the late hours and also discuss phone/ticket response times at late hours. The normal day to day hours most hosts can provide at least average responsive support, but you'll most likely want one that can be available at 3am for example.

    Good luck!

  15. #15
    Join Date
    Mar 2009
    Posts
    389

    *

    Motherboards fail too, dual it!

    Seriously, get an IT consultant...

  16. #16

    Dedicated server provider help

    Quote Originally Posted by softshop011 View Post
    Motherboards fail too, dual it!

    Seriously, get an IT consultant...
    We have a VPS as a backup on another data center with another provider for failures that can't be redundant (ex. CPU/motherboard failure) or when the 100% network SLA fails to be delivered as advertised due to an "Act of God".

    Thanks for the tip on the IT consultant -- but seriously, I need someone who knows the market and what the vendors offer, not someone who will tell me what I already know about system architecture, this is why I turned to this forum...

  17. #17
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,795
    You can try using something like a 'dedicated cloud' solution so that the server is dedicated with dedicated resources, but instead of hds, you use a cloud SAN setup with raid from the said provider. I know Gnax offers this, they also have phone support and are based out of Atlanta. You can furthermore get 2 of those semi-cloud setups so that if the primary one fails, it can be kicked over to the backup node within a few seconds, with no downtime. Depending on your needs, it will most likely be more than your budget though simply because, like you said, cloud hd space is a lot more expensive than getting dual 1TB hds in raid1 (which is not very redundant, get raid10 if anything).
    AYKsolutions.com - High Bandwidth Specialists - 100TB/1Gbps/10Gbps Unmetered/CDN/DDOS Protected
    Over 20 Global Locations - Asia, Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    View our current Specials.
    We are Professional. Painless. Polite.

  18. #18

    Server Management

    Hi John

    - What would be the operating system for the server?
    - Do you prefer to go with server load balancer/ Server Mirroring option to maintain 100% up-time. Obviously, these options are going to add cost -


    Suren

    Quote Originally Posted by mayjohn50 View Post
    Hello everyone,

    We are looking for a dedicated server provider to host our SaaS application. Currently, we are using a VPS and while we are overall satisfied, customer regulatory requirements force us to move the production server to dedicated hardware. Our current hosting provider has been OK but their telephone support turn-around times leave a lot to be desired and keeps me awake at night. Unfortunately, in our type of business, reimbursing us the hosting fees of any down time is worthless compared to the damage done to our reputation and trust. So we need fast support and minimal possibility for outages of any type.

    So, I went top-shelf (Rackspace) for a quote and the bottom line is that what they offer is managed-only, overpriced-given-the-hardware (I know all about fanatical support etc) plans.

    There must be another vendor out there that offers excellent, fast support and can meet our requirements:

    CPU: Anything in the likes of a E3-1230/1270/1290 or better would be OK -- CPU cycles are not that important for us
    RAM: 16GB to start (upgradeable if needed)
    Disks: Can be fast SATA or preferably SSD. In RAID-1 configuration, with effective capacity between 0.5-1TB would be fine to start with.
    Hardware: dual PSU, dual NIC, dual RAID card (if hardware RAID)
    Bandwidth: We can live with 2TB (outgoing), more (ex. 10TB) would be better
    Network: 1000Mbps (gigabit)
    Backups: On-site
    Facility: Tier III/N+1 (or better) config
    SLA: 100% network up-time (ideal), 24/7 hardware monitoring, within 1-2 hours hardware support (ex. changing a drive, a board etc)
    Access: full root access
    Security: Protection against DDoS-nice but not essential. Hardware firewall with 1000Mbps throughput-nice but not essential.
    Location: The majority of our clients are in the Eastern corridor (NYC metro, DC metro, Atlanta metro) of the US, we would prefer a data center in close proximity.

    I don't want to say that "price is not an issue" but we are willing to pay for the right vendor and service mix.

    Any vendor suggestions (and recommendations in particular) would be greatly appreciated.

    Thanks,
    John

Similar Threads

  1. Replies: 0
    Last Post: 05-06-2013, 07:47 AM
  2. Replies: 0
    Last Post: 04-30-2013, 05:25 AM
  3. Replies: 0
    Last Post: 04-16-2013, 06:08 AM
  4. Replies: 0
    Last Post: 04-05-2013, 01:47 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •