Hi all, i decided to make this review because i'm really angry with this hosting service.
Alibabahost.com is an offshore service that promise an uptime of 99.9%.
So I purchased the most expensive plan, i.e. the 13$/month one. The firsts 20 days, all was good, i had few offline problems, all resolved within a minute or two.
After i launched my website, problems started. I had offline problems every day, i.e. my website went offline every 5-10 minutes for 3-4 minutes, making my customers annoyed. I lost 60-70% of my customers for these issues.
Each day, i sent tickets to the support department asking for an explanation, and EACH TIME i got reply like: "clear your browser cache, your website is now up", and even if i tried to ask why i got my website offline every 10 minutes, i got reply such as "i apologize, your website is up now" that DIDN'T reply at my question and DIDN'T resolve my problems.
One day i got a different explanation, the told me that "an user abused of our server's resource, now all works good".. Good! i thought, but problems were always the same, 5-10 minutes up, 5 minutes offline.
I DON'T recommend this hosting to anyone, this is the worst choose you can do. Bad hosting and Bad support.
Do you realize that most offshore hosting's have warez and illegal websites hosted on them and are most likely to be victims of hacking or DDOS attacks. TBH, Shared offshore hosting is quite unstable due to the nature of the content being hosted on them. You might want to consider shifting to a offshore VPS and this is not just the case with a specific provider but all of the offshore providers.