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  1. #1

    Thumbs down EZPZhosting is overselling.

    Hi guys!
    I have use their hosting for couple months. The uptime is good. Recently, the us2 server is unsteady and slow. I think the issue is the disk run out of space. I even got a message "Sorry for the inconvenience!
    The filesystem mounted at / on this server is running out of disk space. cPanel operations have been temporarily suspended to prevent something bad from happening. Please ask your system admin to remove any files not in use on that partition."
    I have tried to contact them for help many times. They just removed some tmp files not increased the disk. The attachment shows hard drive is over 95%. If this is not oversell, what is the oversell?
    Attached Thumbnails Attached Thumbnails over.jpg  

  2. #2
    If you are not happy with that server, why not ask them to move your accounts to some other stable server?
    I think it is always better to solve your case on your host's helpdesk instead of posting publicly?
    Just let them know about the disk space usage so they can do something to resolve the issue.
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  3. #3
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    This.

  4. #4
    Quote Originally Posted by Askforhost-AJ View Post
    If you are not happy with that server, why not ask them to move your accounts to some other stable server?
    I think it is always better to solve your case on your host's helpdesk instead of posting publicly?
    Just let them know about the disk space usage so they can do something to resolve the issue.
    I have requested them for increasing the disk but they don't want to do that . I have many sites on the server. I think the migration is a huge process and cause the downtime for long time. Even I transfer the sites to other hosting. I still need the backup to migration on cpanel. The backup process take a long time or failed due to the disk issue. Is any better idea?
    Last edited by KurotaTakumi; 10-29-2013 at 11:05 AM.

  5. #5
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    Is this a vps?
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  6. #6
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    Quote Originally Posted by PeakServers-Austin View Post
    Is this a vps?
    Doesnt seem to be one...

  7. #7
    Quote Originally Posted by BruceHuang View Post
    I have requested them for increasing the disk but they don't want to do that . I have many sites on the server. I think the migration is a huge process and cause the downtime for long time. Even I transfer the sites to other hosting. I still need the backup to migration on cpanel. The backup process take a long time or failed due to the disk issue. Is any better idea?
    As mentioned above, it is always better to communicate with the Manager and ask him to provide the assistance.
    They can free up some space on server, and 2nd thing is, they will transfer accounts through WHM To WHM Transfer through Root Authentication, so it is not a problem for them to migrate, that will need only few hours to migrate your accounts and another few hours for New Server IP Propagation.
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  8. #8
    Quote Originally Posted by PeakServers-Austin View Post
    Is this a vps?
    Of course not, it is a reseller hosting on a dedicated server.

  9. #9
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    It's a dedicated box and isn't as simple as adding more space.

    This is one of our older servers and is shortly going to be replaced with much more powerful hardware with larger disks. In the meantime it's being monitored closely to ensure it doesn't fill completely.
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    Hope EZPZ upgrade their server and your issue will resolve asap .What i could suggest is to hold patience and be with your provider .
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  11. #11
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    Quote Originally Posted by Dan_EZPZ View Post
    It's a dedicated box and isn't as simple as adding more space.

    This is one of our older servers and is shortly going to be replaced with much more powerful hardware with larger disks. In the meantime it's being monitored closely to ensure it doesn't fill completely.

    Sounds like legitimate reasoning to me. Maybe cutting it close a bit with the disk space, but it certainly doesn't have the feel of intentionally oversold resources.
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  12. #12
    Hello.

    Most of the larger hosts monitor all of these partitions and many other services of a server from their NOC and they get alerts when a service runs critical. The the monitoring in cPanel is very basic and its unlikely to be an issue as long as the server is properly monitored by their NOC.

    Other than the sda5 issues, SWAP etc and other things looks good so I don't really call this an oversold server.
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  13. #13
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    Quote Originally Posted by SkyNetHosting View Post
    Hello.

    Most of the larger hosts monitor all of these partitions and many other services of a server from their NOC and they get alerts when a service runs critical. The the monitoring in cPanel is very basic and its unlikely to be an issue as long as the server is properly monitored by their NOC.

    Other than the sda5 issues, SWAP etc and other things looks good so I don't really call this an oversold server.
    Indeed. The title is totally misleading.

  14. #14
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    This isn't overselling and it's a common issue every hosting provider faces. In this case EZPZhosting should of at least attempted to migrate over some large customers accounts over to another server to make space but apparently has failed to do so. As hosting providers we have to monitor theses issues very closely as it impacts services for customers.

  15. #15
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    As Dan has said, they plan to upgrade this box in the near future, so I'd suggest asking for a transfer to a new box, or sticking it out and waiting for the upgrade.

    EZPZ seems to have a good reputation, so I'd suggest sticking with them until they get it sorted!
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  16. #16
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    I don't think that EZPZ is being negligent. Dan said that they're closely monitoring the server. Although they're not being negligent per say, they are definitely cutting it closer than I would personally prefer.

    If I were in their place, I would transfer a few larger reseller accounts to another server to make space in the meantime. It's definitely discouraging to see 97% full, but that number doesn't necessarily speak for itself.

  17. #17
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    It should be immediately replaced as it degrades performance altogether. It will also make any reseller on the server uncomfortable. Migration could be done in less then 3 hours doing a direct disk to disk transfer of data at the granual level.

  18. #18
    Quote Originally Posted by JixHost View Post
    It should be immediately replaced as it degrades performance altogether. It will also make any reseller on the server uncomfortable. Migration could be done in less then 3 hours doing a direct disk to disk transfer of data at the granual level.
    This is actually a bad idea. I would rather upgrade the whole server to new hardware or move few large resellers to a new server. Its just not simply worth the time and resources just upgrading hard drive.
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  19. #19
    Thanks for reply.
    Last edited by KurotaTakumi; 11-10-2013 at 12:59 AM.

  20. #20
    Quote Originally Posted by BruceHuang View Post
    Thanks for reply.
    welcome! have they done anything about the issue over the last several days?
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  21. #21
    Quote Originally Posted by JixHost View Post
    Migration could be done in less then 3 hours doing a direct disk to disk transfer of data at the granual level.
    How exactly do you know this without knowing the exact situation at EZPZ or the amount of data on that drive?
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  22. #22
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    Re: EZPZhosting is overselling.

    I have to agree I think you were a little quick to jump to the public forums. Ive used ezpz before and would recommend them in a heart beat. The title is also very misleading. Storage space is something that is scalable - so you have nothing to worry about. Just be patient and keep a clear line or communication between you and ezpz so you can know whats going on.
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  23. #23
    Quote Originally Posted by SkyNetHosting View Post
    welcome! have they done anything about the issue over the last several days?
    No, I haven't got a notification about the upgrade. But they decrease the hdd usage to 94%.

  24. #24
    Quote Originally Posted by BruceHuang View Post
    No, I haven't got a notification about the upgrade. But they decrease the hdd usage to 94%.
    This should be completely normal if they have disks over 1TB, so even 6% free space means 60GB of free space, assuming that they would be monitoring all partitions of the server from their NOC.
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  25. #25
    Best of luck with getting your issue resolved, I don't understand why you did not send a support ticket first and tell Dan about your issue. His team are very nice and I am 100% sure they would of tried to help you.I have used EZPZ Hosting many time and I can say their support is spot on and I think you will find it hard find a better host.

  26. #26
    Quote Originally Posted by Ninjapanther-Greg View Post
    Best of luck with getting your issue resolved, I don't understand why you did not send a support ticket first and tell Dan about your issue. His team are very nice and I am 100% sure they would of tried to help you.I have used EZPZ Hosting many time and I can say their support is spot on and I think you will find it hard find a better host.
    I have to claim that I have sent the ticket to them many times before I posted this topic. I think that it's not worth to complain it if the issue is resolved quickly. As far, I just know they remove some files and keep the hdd not fill completely. There is no scheduled report about the upgrade or migration on their announcements. It's hard to say that the issue will come back in a short time or not. I just tell the truth what I experience.
    Last edited by KurotaTakumi; 11-10-2013 at 08:07 AM.

  27. #27
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    EZPZHosting has always been accommodating. I understand why this is upsetting to you, but why don't you see if they can move your account to another server?

  28. #28
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    Quote Originally Posted by BruceHuang View Post
    I have to claim that I have sent the ticket to them many times before I posted this topic. I think that it's not worth to complain it if the issue is resolved quickly. As far, I just know they remove some files and keep the hdd not fill completely. There is no scheduled report about the upgrade or migration on their announcements. It's hard to say that the issue will come back in a short time or not. I just tell the truth what I experience.
    We're working on upgrading most of our servers with new hardware. We're a small team so are doing servers one or two at a time to make sure they're done properly.

    The upgrade of US2 will take place and an email will be sent to everyone with a schedule before it's started.
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  29. #29
    Good job to Dan for getting this sorted out.

  30. #30
    From the looks of the snippet youve posted, you can hardly call this as oversold.
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  31. #31
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    Quote Originally Posted by FrapHost View Post
    From the looks of the snippet youve posted, you can hardly call this as oversold.
    A hard drive that been allow to fill to 95% (a critical point on most file system formats) and then the client has to be the one that opens the ticket? Come on now WHT hosts and its "hardly oversold" .

    EZPZ should of been on top of this at 50-70% (with no client intervention) inline with their capacity planning, scheduling upgrades or holding off adding new clients to the node to mitagate the looming point of failure with plenty of time, I find it shocking that other hosts can jump to defend this.

    We're working on upgrading most of our servers with new hardware. We're a small team so are doing servers one or two at a time to make sure they're done properly.
    It sounds like they just started, and still no firm schedule yet.. That is simply bad form.. (other hosts defending or not)
    Last edited by MattF; 11-11-2013 at 02:26 AM.
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  32. #32
    Quote Originally Posted by MattF View Post
    A hard drive that been allow to fill to 95% (a critical point on most file system formats) and then the client has to be the one that opens the ticket? Come on now WHT hosts and its "hardly oversold" .

    EZPZ should of been on top of this at 50-70% (with no client intervention) inline with their capacity planning, scheduling upgrades or holding off adding new clients to the node to mitagate the looming point of failure with plenty of time, I find it shocking that other hosts can jump to defend this.



    It sounds like they just started, and still no firm schedule yet.. That is simply bad form.. (other hosts defending or not)
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  33. #33
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    Re: EZPZhosting is overselling.

    Im glad I'm not the only one thinking the same, letting a disk get to 95% capacity is poor planning.
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  34. #34
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    It is just as simple as adding more space

    Add more disks until you get the new system running

  35. #35
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    In cases like this simply adding a couple of SATA drives and mounting them as something like /home2 and shift a number of the accounts to that would be a better solution than to simply leave it for a number of days.

  36. #36
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    I think all of you armchair quarterbacks should let Dan run his business and stop giving him pointers. EZPZ does quite well as far as I can tell, so he must be doing something right.
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  37. #37
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    Quote Originally Posted by Dougy View Post
    I think all of you armchair quarterbacks should let Dan run his business and stop giving him pointers. EZPZ does quite well as far as I can tell, so he must be doing something right.
    Absolutely, But maybe he could at least deploy some better proactive techs because judging from the screen shot MySQL hasn't been upgraded for some time the swap partition isn't even too cPanel standards and the /tmp partition is measly in size. Who is managing the servers for them and allowing this to happen. Am not turning this into a bashing ground but a provider such as this which gets recommendations from this place end less I would expect the server to be in tip top condition.

  38. #38
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    Quote Originally Posted by Theseeker View Post
    Add more disks until you get the new system running
    You've drunk too much of the 'unlimited' kool-aid :p

    Quote Originally Posted by BruceHuang View Post
    The filesystem mounted at / on this server is running out of disk space. cPanel operations have been temporarily suspended to prevent something bad from happening
    Ask them to migrate your account(s) to a new server - that will solve your problem of you/your-clients not getting usage of cpanel/whm and free up space for the other clients remaining on that box

    This is really something any host should be pre-emptively doing so you don't get to see messages like that.

    Quote Originally Posted by TremorHost View Post
    This isn't overselling
    Selling something you cannot, do not or will not provide is the very definition of overselling !
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  39. #39
    Quote Originally Posted by cd/home View Post
    Absolutely, But maybe he could at least deploy some better proactive techs because judging from the screen shot MySQL hasn't been upgraded for some time the swap partition isn't even too cPanel standards and the /tmp partition is measly in size. Who is managing the servers for them and allowing this to happen. Am not turning this into a bashing ground but a provider such as this which gets recommendations from this place end less I would expect the server to be in tip top condition.
    I would think he take care of his own servers. But that is just a guess.

  40. #40
    Quote Originally Posted by cd/home View Post
    In cases like this simply adding a couple of SATA drives and mounting them as something like /home2 and shift a number of the accounts to that would be a better solution than to simply leave it for a number of days.
    How do you know its not a 2 bay server?
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