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  1. #1

    Skyhosting.net

    We bought a VPS package from Skyhosting net by paying $49.99 under first month's discount offer. It was about 10 hours ago and still now we haven't received any response from them. However, our bank statement show's the transaction and there doesn't seem to be any error in the transaction. Customer care is amazingly funny, every other person we spoke to intimated that we will receive an email in 20 minutes, alas, their standards of 20 minutes presumably is 2 days or 20 days? Still as I am typing it has been more than 12 hours since the amount was paid and more than 20 chats. Still no response, I believe they are neither interested nor doesn't have the capability. I am waiting for an hour before placing a chargeback request with my credit card company.

  2. #2
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    Skyhosting.net

    Quote Originally Posted by shreehari12 View Post
    We bought a VPS package from Skyhosting net by paying $49.99 under first month's discount offer. It was about 10 hours ago and still now we haven't received any response from them. However, our bank statement show's the transaction and there doesn't seem to be any error in the transaction. Customer care is amazingly funny, every other person we spoke to intimated that we will receive an email in 20 minutes, alas, their standards of 20 minutes presumably is 2 days or 20 days? Still as I am typing it has been more than 12 hours since the amount was paid and more than 20 chats. Still no response, I believe they are neither interested nor doesn't have the capability. I am waiting for an hour before placing a chargeback request with my credit card company.
    You should hold on. When I signed up with an account for them, I remember that 2CO can take a while to post the funds. This is because 2CO has some built in fraud checks that can take a few hours to complete.

    Also SkyNetHosting is an honest operation so I don't see why you need to bash them. It's my opinion that the techs probably didn't know what they're talking about.

    Shoot a PM to their rep here at WHT and I am sure that they will get things sorted out for you. No need to bash them just yet

  3. #3
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    Quote Originally Posted by shreehari12 View Post
    We bought a VPS package from Skyhosting net by paying $49.99 under first month's discount offer. It was about 10 hours ago and still now we haven't received any response from them. However, our bank statement show's the transaction and there doesn't seem to be any error in the transaction. Customer care is amazingly funny, every other person we spoke to intimated that we will receive an email in 20 minutes, alas, their standards of 20 minutes presumably is 2 days or 20 days? Still as I am typing it has been more than 12 hours since the amount was paid and more than 20 chats. Still no response, I believe they are neither interested nor doesn't have the capability. I am waiting for an hour before placing a chargeback request with my credit card company.
    Some providers don't set up things such as VPS's instantly, and some require a good 24hrs for setting it up. They have a rep here so perhaps you can reach out to him/her and see what the status is?

  4. #4
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    I also bought a reseller plan from skynethosting today. I was told it will be active in 6 hours, but its almost 12 hours now and no sign of any progress, whatsoever. Lets see how long it takes.

  5. #5
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    I guess their account provisioning department is overloaded.

    Did you order during US business hours?

  6. #6
    Quote Originally Posted by ryus View Post
    I also bought a reseller plan from skynethosting today. I was told it will be active in 6 hours, but its almost 12 hours now and no sign of any progress, whatsoever. Lets see how long it takes.
    Thank you for hosting with us. The account should be setup by now.
    [DC'S] SINGAPORE. AUSTRALIA. JAPAN. INDIA. CHINA HK. USA. UK. NETHERLANDS. SOUTH AFRICA
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  7. #7
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    Well, It just got setup 1 hour back. Not fast, but not bad either. I hope it goes smooth from here on

  8. #8
    Quote Originally Posted by shreehari12 View Post
    I am waiting for an hour before placing a chargeback request with my credit card company.
    I recommend waiting for at least 24 hours.
    If you are not happy with the service, you can ask for cancellation and refund.
    Only file charge back when you do not get response after above actions.
    PremiumReseller.com Hyper-V SSD VPS USA London Singapore
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  9. #9
    Quote Originally Posted by shreehari12 View Post
    We bought a VPS package from Skyhosting net by paying $49.99 under first month's discount offer. It was about 10 hours ago and still now we haven't received any response from them. However, our bank statement show's the transaction and there doesn't seem to be any error in the transaction. Still no response, I believe they are neither interested nor doesn't have the capability. I am waiting for an hour before placing a chargeback request with my credit card company.
    It seems one of our sales agents gave you a free cPanel license for the Singapore VPS Starter Plan assuming that you would place the order with her. Then you have placed the order in another day while that agent is away and requested cPanel. Since there was no coupon given by the agent other agents were not aware that you were given free cPanel License so your request was kept on hold until the related agent was on shift.

    Btw I have seen few chats from you to the Technical Department but none for the Billing Department. Technical Department is unlikely to help you with Billing issues as they don't have access to the client order details. Right now I see your VPS is setup, if you are still having any issues or unhappy with any part of our support feel free to contact me over steve[@]skynethosting.net or contcat our feedback department at feedback[@]skynethosting.net
    [DC'S] SINGAPORE. AUSTRALIA. JAPAN. INDIA. CHINA HK. USA. UK. NETHERLANDS. SOUTH AFRICA
    MyCompanyWeb™: Start Your Own Professional Web Hosting Company in 24 Hours
    SkyNetHosting.Net Reseller Hosting. Resell VPS and Dedicated Servers 16 Years in Business!
    Master Reseller + MailChannels + End User Support + NVMe SSD + LiteSpeed Your Reseller Hosting Specialist

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