Seeking Technical Support Representatives to staff our 24/7/365 help desk (tickets and live chat). Your number one priority will be providing our customers with exceptional customer service and support on a daily basis. Along with having technical proficiency, Technical Support Representatives must possess an attitude and personality that makes them suited to work with others and exceed their expectations.
Starting pay varies by skill set and experience.
General attributes (Required):
Previous experience required, we are not going to educate you on the basics.
Excellent customer service skills. Courteous and polite.
You need a home office, with reliable internet access and a reliable computer.
Dependable to be at work during assigned shifts and to complete work as expected. You will be working from home, you need to treat it like work.
Punctual and reliable. If you are scheduled, you are online and working.
Excellent written and spoken English. Must be able to communicate equivalent to a native speaker. You must inherently understand grammar and colloquialisms. English/French speaking technicians will receive special consideration.
Must be able to multi-task.
You must be a dedicated resource. You work for us. Support/Management teams need not apply, and will not be considered.
Ability to work well with a team in a fast paced environment and follow instructions
Experience with documenting procedures.
You will need to be willing to work nights (EST) and weekends.
Must have some experience with web hosting technologies , specifically CPanel WHM, WHMCS
Understanding of protocols such as HTTP (Apache), DNS, SMTP, POP3 and/or IMAP, FTP, SSH, SQL Databases, Network Connectivity fundamental Email clients, and standard hosting technologies.
You need to communicate technical knowledge in simple English. Many of our users are not very technical, and you need to be able to walk them through steps.
Experience with more technical elements like: server administration, Wordpress, RVSitebuilder and other common CPanel hosting technologies is a plus.
Please reply with CV/resume including relevant experience and expectations for remuneration to contact (AT) lightspeedtech (DOT) com
Thanks Adam! You are correct, we're not interested in employing any companies to outsource to. The turnover is too high and we can never rely on our team. We prefer to educate a dedicated team as the client experience is better. Outsourcing companies will not be considered.
We are open to candidates of any nationality and local, however your ability to communicate in English is very important. If you do not have an instinctive feel for English grammar and spelling, you will not be able to maintain a position with our team no matter how qualified you are.
Please include (or follow up) with expectations for remuneration (pay).