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10-23-2013, 06:48 PM #1Web Hosting Master
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Cpremote Doesn't Remove Deleted Files...WTF?
I was curious why my backup servers keep getting filled, even though some large accounts were removed.
Turns out that it doesn't remove files that have been deleted. So any removed files, any removed accounts, etc., on the main server, stay on the backup server...forever.
I don't understand how something like that can be overlooked, considering they are using RSYNC.
I submitted a "feature request" to them, but just had to share my frustration publically as well.
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10-23-2013, 06:50 PM #2Web Hosting Master
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Speak to their support, when I spoke to their support they said that feature already exists... I may be mistaken.. it was a few months ago.. but it doesn't hurt to ask.
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10-23-2013, 06:55 PM #3Web Hosting Master
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I did a few minutes ago. That's when it was confirmed that the feature doesn't exist. Thought it might have been something on my specific install that was doing it, but nope. Bizarre really. Love them aside from that new revelation.
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10-24-2013, 03:22 AM #4Aspiring Evangelist
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That's a pretty glaring oversight... that should be taken care of. They need to set up a method to automatically remove accounts that were removed from hosting after X period of time.
Say, non-paying customers. Keep their data for 30 days. No payment? Expunge the backed up data after 30 days, or whatever your policy is.★ Nicholas @ EidolonHost
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10-24-2013, 07:00 PM #5Web Hosting Master
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11-20-2013, 06:11 PM #6Web Hosting Master
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Sorry for bumping this, but was just checking out CPRemote from the client' s Cpanel view and interesting to see this...
cPremote - cPanel remote rsync backup software is a user friendly plugin for managing backup of cPanel accounts. It is a perfect solutions for taking uncompressed incremental cPanel backups to a remote sever over ssh or to the local dir. This script is 100% compatible with cPanel incremental backup. So you can use the same method of cPanel, to restore cPremote backups.
cPremote have the following features,
7 days backup retention
Local and Remote storage
Don't use the entire disk space of your cPanel server.
CPU usage limited to 10% of your CPU using cpulimit. So no CPU usage on backup time
Direct sync of home folders. Increase speed to 80%
Auto remove backups , when you delete a cPanel account
Restore Backups
It don't compress the backups. So your server load will be normal during backup time
Easy to use whm plugin interface
Easy to install
No external software or services required.
Openssh secured communication channel.
Priority scheduled backup process
Backup alerts
So does it have the feature or not? they say it doesn't on chat as you stated above, but they list it as a feature? I don't want to jump the gun and accuse here.. but interesting..█ TrentaHost INC. || Fully Managed DDoS Protected Services Globally (NA - EU - Asia)
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11-20-2013, 06:42 PM #7Web Hosting Master
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Usually I see those and there is a log the says it didn't have permission to delete the files.
Not sure why it would have a problem deleting files.
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11-20-2013, 06:44 PM #8Disabled
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We've had to use a plugin just for this, fairly annoying!
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11-26-2013, 08:16 AM #9Web Hosting Master
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11-26-2013, 08:21 AM #10Disabled
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Assisting the competition?
http://www.ndchost.com/cpanel-whm/plugins/cleanbackups/
I've set it at 30 days just to be safe, as I worry that if a reseller accidentally deletes an account, then the automatic clean happens, there's no backups... 30 days is probably a bit too much to be honest!Last edited by iexo; 11-26-2013 at 08:24 AM.
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11-26-2013, 04:55 PM #11Mr. Awesome
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11-27-2013, 06:18 AM #12Web Hosting Master
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I think there is slightly misunderstanding about this. There is a weekly cron that do the job of cleaning of terminated accounts. This script is located on /etc/cron.weekly/clearcpremote.sh
If you need to remove those terminated accounts manually , then simply run the script. But some providers would like to keep the terminated accounts for one week.
if you are configured the backup storage as a non-root user and in your sever , and someone changes the ownership of the backup files to some other owners , then this storage user can't remove those files. That is due to the linux permissions and ownerships.24x7 PROACTIVE SERVER MANAGEMENT | OUTSOURCED WEB HOSTING SUPPORT
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11-27-2013, 09:11 PM #13Web Hosting Master
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11-28-2013, 03:30 AM #14Web Hosting Master
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Hello,
It use the rsync with --delete flag for syncing the files on each backup update. So it must delete those files.24x7 PROACTIVE SERVER MANAGEMENT | OUTSOURCED WEB HOSTING SUPPORT
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11-28-2013, 03:57 AM #15Web Hosting Master
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I'll have to do some more testing, because it was not deleting them from my setup. In fact, I'm not even sure that deleted accounts were being removed.
Your tech. I spoke with told me that the files are not deleted. I don't want to get anybody in trouble, so I won't give you the ticket number, but I just want to figure it out.
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11-28-2013, 04:04 AM #16HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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11-28-2013, 11:45 AM #17Web Hosting Master
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If you PM me the ticket Id or your email address we can check it in details and find out the reason behind this issue. There may be some wrong fielsystem or old permission issues. If the backups are working fine , then it must delete those file. Please feel free to update me with the ticket details , there won't be any type of troubles for solving an issue.
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